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Inbound Call Center Jobs in Decatur, GA (NOW HIRING)

Express Employment Professionals

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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

Answer Mti

Full Time Call Center Agent

Atlanta, GA

$16/hr

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: * A welcoming voice with an upbeat tone * Strong ...

AnswerMTI

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: * A welcoming voice with an upbeat tone * Strong ...

Comsult Connect

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

Hiregy

Call Center Specialist

Alpharetta, GA

$20 - $23/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $20 ... Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance ...

RemX

Personal Lines Inbound Sales Agent

Atlanta, GA · On-site

$44K - $53K/yr

Outbound/Inbound Call Center experience (PLUS) Additional Perks & Benefits * Competitive commission structure * Performance-based bonuses * 401(k) * Medical, Dental, Vision kehinde.sosina@remx.com ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Hiregy

Call Center Specialist

Alpharetta, GA

$19 - $22/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $19 ... Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Serenity Healthcare, LLC

Call Center Agent

Atlanta, GA · On-site

$19.50/hr

Call Center Agent Serenity Healthcare is hiring Call Center Agents to support patients taking their ... Convert inbound leads into scheduled appointments through confident follow-up * Verify patient ...

Intralot

Call Center Operator

Peachtree Corners, GA

Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center ... Handle Chat Support, Inbound calls and answer emails from customers. * Ensure high quality service ...

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Inbound Call Center information

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$12

$16

$22

How much do inbound call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for inbound call center in Decatur, GA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are some common challenges faced by inbound call center agents, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What are inbound call center jobs?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are popular job titles related to Inbound Call Center jobs in Decatur, GA? For Inbound Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Decatur, GA look for? The top searched job categories for Inbound Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Inbound Call Center jobs? Cities near Decatur, GA with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Inbound Call Center Representative

Inbound Call Center Representative

Express Employment Professionals

Marietta, GA • On-site

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

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Job description

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours

(THIS IS NOT A REMOTE POSITION)

COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week) - 2nd shift hours

- Must be able to work one shift on the weekend!

Pay Rate: $16 /hour. Mon.-Fri. AND $17.50/hour on Sat-Sunday

If Bilingual = extra $.50/hour

Company is open 24/7- so hours are open and flexible (all shifts)

-Any hour combination of 8 hours per shift, Day or Night
-Need to be able to work a Saturday OR Sunday every week

-TOTAL = 40 hours - 32 hours during week/ 8 hours during weekend
Job Description:
-You will be fielding phone calls from all over the United States
-You will need to be speaking on the phone and keying information into the computer while you are on the phone
-Once receiving calls, you will be relaying messages to dispatcher on duty
Requirements:
*Typing 35 wpm
*Completion of spelling test
*Good phone voice
*Good grammar

Company Description

Express Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are:
Administrative Services Commercial Services
- Accounting/Finance - Warehouse/forklift
- General Admin - Carpenters
- Data Entry - Mechanics
- Customer Service - CDL/ Delivery Drivers
- Call Center - Machine Maintenance
- Receptionist - Project Managers/Estimators
- Office Manager - Welders
- HR - General Labor
- Inside/Outside Sales - Inventory Specialist
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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