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Inbound Call Center Jobs in Decatur, GA (NOW HIRING)

Modalways

Inbound Call Center Agent

Atlanta, GA · On-site

$17 - $26/hr

About the Role Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This ...

Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

Nelson Exteriors

Call Center Manager

Marietta, GA · On-site

$55K - $60K/yr

Our call center is the front door of the company. Every lead, every appointment, and every ... If you love being on the phones, you know how to turn an inbound call into a booked appointment ...

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency ... High volume call center experience * 1+ year of customer service or call center experience * Strong ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

AnswerMTI

Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center AgentCompany: AMTI l Location: Atlanta, GA (In-Office)Pay: $16/hr l Hours ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

AnswerMTI

Part-Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center Agent Company: AMTI l Location: Atlanta, GA (In-Office) Pay: $16/hr l Hours ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

Answer Mti

Part-Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center Agent Company: AMTI l Location: Atlanta, GA (In-Office) Pay: $16/hr l Hours ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM ...

ProCo

Senior Patient Intake Specialist

Marietta, GA · On-site

$16 - $21.50/hr

Familiarity with attorney referral processes or insurance coordination. * 3+ years in an inbound call center, patient intake, or appointment-setting role. * Demonstrated track record meeting or ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Decatur, GA

Inbound Call Center information

See Decatur, GA salary details

$12

$16

$22

How much do inbound call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for inbound call center in Decatur, GA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.84 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are popular job titles related to Inbound Call Center jobs in Decatur, GA?

For Inbound Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Decatur, GA look for?

The top searched job categories for Inbound Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Inbound Call Center jobs?

Cities near Decatur, GA with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,197 per year, or $16.9 per hour.

Inbound Call Center Agent

Atlanta, GA • On-site

Modalways
See more jobs at Modalwaysexternal

$17 - $26/hr

Full-time

Posted 5 days ago

Job description

About the Role

Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This role focuses exclusively on inbound communication, documentation, and coordination with internal teams to ensure a positive client experience.


Responsibilities
  • Answer inbound calls from clients in a professional and courteous manner.
  • Document client inquiries, issues, and requests in internal systems.
  • Route service or technical concerns to the appropriate internal teams.
  • Follow established call-handling and communication guidelines.
  • Provide follow-up updates to clients as needed.
  • Maintain accurate call logs and records.
Requirements
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Ability to multitask in a structured office environment.
  • Basic computer skills; experience with CRM or ticketing systems is a plus.
  • Professional, reliable, and detail-oriented work style.


Benefits:

  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.