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Inbound Call Center Jobs in Decatur, GA (NOW HIRING)

RemX

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Inbound Call Center Representative

Johns Creek, GA · On-site

$20/hr

Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency ... High volume call center experience * 1+ year of customer service or call center experience * Strong ...

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Express Employment Professionals

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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

Nelson Exteriors

Call Center Manager

Marietta, GA · On-site

$55K - $60K/yr

Our call center is the front door of the company. Every lead, every appointment, and every ... If you love being on the phones, you know how to turn an inbound call into a booked appointment ...

New

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... You will be responsible for handling inbound and outbound calls, addressing customer inquiries ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

AnswerMTI

Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center AgentCompany: AMTI l Location: Atlanta, GA (In-Office)Pay: $16/hr l Hours ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Answer Mti

Part-Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center Agent Company: AMTI l Location: Atlanta, GA (In-Office) Pay: $16/hr l Hours ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

AnswerMTI

Part-Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center Agent Company: AMTI l Location: Atlanta, GA (In-Office) Pay: $16/hr l Hours ... We handle inbound calls only; no sales or outbound calling required. No experience needed as we ...

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for inbound call center in Decatur, GA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.84 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are popular job titles related to Inbound Call Center jobs in Decatur, GA?

For Inbound Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Decatur, GA look for?

The top searched job categories for Inbound Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Inbound Call Center jobs?

Cities near Decatur, GA with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $35,197 per year, or $16.9 per hour.

Inbound Call Center Representative

RemX

Johns Creek, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision

Posted yesterday

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Job description

Hours: Need availability Monday-Friday 8am-8pm with Rotating Saturdays 8a-5p

Pay: $20hr

Type: Direct Hire - Perm

Responsibilities:

  • Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency
  • Assist customers with everyday banking needs, including:
    • Account balances, transactions, and general inquiries
    • Online and mobile banking support
    • Debit/credit card concerns (activation, disputes, fraud alerts)
    • Basic product information (checking, savings, loans, etc.)
  • Accurately document all customer interactions in system records
  • Resolve issues on first contact whenever possible; escalate complex situations when needed
  • Identify opportunities to educate customers or recommend appropriate banking solutions
  • Meet performance goals related to call quality, productivity, and customer satisfaction
  • Follow all compliance, security, and privacy guidelines to protect customer information


Requirements:

  • High school diploma or equivalent
  • High volume call center experience
  • 1+ year of customer service or call center experience
  • Strong communication and active listening skills
  • Ability to multitask and navigate multiple systems efficiently
  • Basic computer proficiency (Microsoft Office, CRM tools, or similar)
  • Banking experience preferred
  • Reliable, detail-oriented, and able to work in a fast-paced


Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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About RemX

Sourced by ZipRecruiter

RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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