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Inbound Call Center Jobs in Decatur, GA (NOW HIRING)

Tele Specialists

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...

Emory Healthcare

Call Center Associate

Tucker, GA

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...

MatrixCare

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

Resmed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

Brightree LLC

Manager, Call Center

Peachtree Corners, GA · On-site

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

ResMed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure consistent ...

American Health S LLC

Call Center Representative

Marietta, GA · On-site

$15.25 - $19/hr

CALL CENTER REPRESENTATIVE RESPONSIBILITIES: Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone; Enter data into a specialized computer ...

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How much do inbound call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for inbound call center in Decatur, GA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Center Representative, and why are they important?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are some common challenges faced by inbound call center agents, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What are inbound call center jobs?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What are popular job titles related to Inbound Call Center jobs in Decatur, GA? For Inbound Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Inbound Call Center jobs in Decatur, GA look for? The top searched job categories for Inbound Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Inbound Call Center jobs? Cities near Decatur, GA with the most Inbound Call Center job openings:
Inbound Call Center jobs near you
Bilingual Medical Call Center Intake Specialist

Bilingual Medical Call Center Intake Specialist

Ortho Sport and Spine Physicians

Atlanta, GA • On-site

Full-time

Posted 19 days ago

Job description

Description
Medical Call Center Representative
Join the OSSP Team!
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, spine surgery, and interventional spine care. With locations across the United States, our team is dedicated to providing state-of-the-art, minimally invasive treatments that help patients return to active, pain-free lives.
We are currently seeking compassionate, energetic, and patient-focused Medical Call Center Representatives to join our growing team! This role is critical in creating an exceptional first impression for our patients and ensuring every interaction reflects the high standard of care OSSP is known for.
Position Summary
The Medical Call Center Representative serves as the first point of contact for patients calling our healthcare facilities. This individual plays a key role in delivering an outstanding patient experience by assisting with scheduling, answering questions, providing support, and ensuring patients feel welcomed and cared for from their very first interaction.
The ideal candidate is professional, detail-oriented, organized, and thrives in a fast-paced healthcare environment while maintaining a positive and compassionate attitude.
Key Responsibilities
  • Schedule appointments for both new and established patients across multiple OSSP locations.
  • Gather and verify patient information in preparation for upcoming appointments.
  • Handle a high volume of inbound and outbound calls professionally and efficiently.
  • Provide exceptional customer service while assisting patients with questions, concerns, and scheduling needs.
  • Listen attentively to patient concerns and help guide them toward appropriate solutions and next steps.
  • Process and maintain patient documentation including work status updates, FMLA paperwork, treatment plans, and related records.
  • Verify patient insurance coverage and ensure accurate documentation of benefits information.
  • Assist with the referral coordination process as needed.
  • Maintain accurate records and documentation within company systems.
  • Collaborate with clinical and administrative teams to support efficient patient workflow and continuity of care.
  • Perform additional duties and special projects as assigned.

What We're Looking For
  • High school diploma or GED required
  • Previous healthcare, medical office, or call center experience preferred
  • Strong interpersonal and communication skills
  • Ability to communicate clearly, professionally, and compassionately with patients and team members
  • Highly organized with strong attention to detail
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong customer service mindset with a passion for helping others
  • Ability to maintain confidentiality and professionalism at all times
  • Bilingual (English/Spanish) strongly preferred

Why OSSP?
At OSSP, we believe our people are the foundation of our success. We are committed to fostering a collaborative, supportive, and growth-oriented environment where team members are empowered to make a meaningful impact every day.
If you are passionate about patient care, enjoy helping others, and want to grow with a dynamic healthcare organization, we would love to hear from you!
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities.
While performing the duties of this role, employees may occasionally be required to:
  • Sit for extended periods of time
  • Use hands and arms for repetitive motion and computer use
  • Communicate effectively verbally and in writing
  • Maintain visual focus for extended computer use, including close and distance vision

Equal Opportunity Employer
Ortho Sport & Spine Physicians is an Equal Opportunity Employer and values diversity at all levels of the organization. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.
Required Skills
Must Have Call Center Experience

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