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Inbound Call Center Jobs in Decatur, GA (NOW HIRING)

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary ... The Service Delivery Consultant is responsible for answering and handling inbound calls from ...

thryvlgbt

Call Center Evening

Atlanta, GA · On-site

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary ... The Service Delivery Consultant is responsible for answering and handling inbound calls from ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Corporate Temps

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Call Center Agent (Must Not Owe State Taxes)-100% Onsite

College Park, GA · On-site

$15/hr

Handle inbound and outbound calls with professionalism and efficiency * Resolve customer issues and ... Minimum 2 years of RECENT call center experience * High school diploma or equivalent

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

RemX

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Banking Call Center Specialist (Direct Hire)

Alpharetta, GA · On-site

$20/hr

Handle high-volume inbound/outbound calls (100+ calls per day) * Assist customers with banking ... Accurately document interactions in internal systems Required: * 1+ year call center experience in ...

Service Gurus Inc

Call Center Representative

Atlanta, GA · On-site

$15 - $25/hr

We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Niagara Falls NY. Company Description Service Gurus Inc. is a labor ...

RemX

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Call Center Specialist

Alpharetta, GA · On-site

$20/hr

Banking Call Center Specialist Alpharetta, GA - Onsite (must live within 20-25 miles) $20/hr Direct Hire Schedule: Monday-Friday, 8am-8pm EST + rotating Saturdays (2-3/month) Requirements: * 1+ year ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Decatur, GA

Inbound Call Center information

See Decatur, GA salary details

$12

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$22

How much do inbound call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for inbound call center in Decatur, GA is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.84 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are popular job titles related to Inbound Call Center jobs in Decatur, GA?

For Inbound Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Decatur, GA look for?

The top searched job categories for Inbound Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Inbound Call Center jobs?

Cities near Decatur, GA with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,197 per year, or $16.9 per hour.

call center representative

Atlanta, GA • On-site

NJ Tech
Industrial Automation Equipment Manufacturing • 1 - 10 employees
Learn more about NJ Techexternal

$15.50 - $19.25/hr

Full-time

Re-posted 26 days ago

Job description

Company Description
NJTECH is a global managed IT service, IT consulting, and business solutions partner.
Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers and shareholders.
Our goal is to provide our clients with the best professional IT consulting services either for temporary or full-time staff or build the entire team; whichever you're looking for. At NJTECH we analyze each and every aspect of our Clients need to improve it by leveraging technology.
Job Description
Call Center Representative
Atlanta, GA
Full Time
Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.
Position Requirements:
  • Assist customers with a wide variety of questions via information accessed through the computer.
  • Review employee accounts and answer questions based upon established policies and procedures.
  • Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.
  • Possess the ability to troubleshoot complex issues with little guidance
  • Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers
  • Possess the ability to work under pressure in a call center environment
  • Possess exceptional conversational and problem-solving skills
  • Ability to multitask and be able to diffuse difficult situations
  • Possess the ability to decipher and articulate the customer perspective so that the customer's needs and concerns are accurately and empathetically addressed
  • Excellent interpersonal and telephone communication skills
  • Perform additional tasks as directed.

Essential skills and experience
• College degree or Junior College degree in addition to 1- year full time customer service related experience in financial services and/or health care industry
• High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.
• Ability to multi-task (talk and type at the same time) and use multiple applications
• Excellent interpersonal, verbal, written and listening communication skills
• Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer
• Ability to provide outstanding customer service while ensuring that the customer's questions, issues and concerns have been satisfied
• Computer literate with the ability to learn customer service software applications
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its' customers
• Flexibility to work specified shift and extended hours as necessary
Qualifications
High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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About NJ Tech

Sourced by ZipRecruiter

Industry

Industrial automation equipment manufacturing

Company size

1 - 10 Employees

Headquarters location

Gilberts, IL, US

Year founded

1992

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