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Call Center Director Jobs in Decatur, GA (NOW HIRING)

Eagle Resource Group

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor oversees a small team of 1-10 call center representatives, ensuring efficient operations and excellent customer service. Reporting directly to the Call Center ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PM About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... Perform additional tasks as directed. Essential skills and experience • College degree or Junior ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... Perform additional tasks as directed. Essential skills and experience College degree or Junior ...

AnswerMTI

Call Center Representative

Atlanta, GA · On-site

$16/hr

Full-Time Call Center Representative Location: Atlanta, GA AMTI is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role ...

Service Gurus Inc

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Call Center Representative

Atlanta, GA · On-site

$17 - $25/hr

We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Niagara Falls NY.

Ivywood Academy

Center Director

Stockbridge, GA · On-site

$40K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Ivywood Academy

Center Director

Stockbridge, GA

$40K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Ivywood Academy

Center Director

Stockbridge, GA · On-site

$40K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Mathnasium

Center Director - Snellville

Snellville, GA

$20 - $22/hr

We set ourselves apart by providing our centers, instructors, and center directors with: * A rewarding leadership opportunity to transform the lives of 2nd-12th grade students * A full-time, salaried ...

Emory Healthcare

Call Center Associate

Tucker, GA

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

Emory Healthcare Call Center Associate Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and ...

Corporate Temps

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The call center operates Monday-Friday from 7:00 am to 6:00 pm. The ideal candidate should be analytical, supportive, and prepared to act as a resource to the Customer Service Representatives (CSR). ...

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All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Decatur, GA

Call Center Director information

See Decatur, GA salary details

$43K

$100.6K

$156.2K

How much do call center director jobs pay per year?

As of Jul 12, 2026, the average yearly pay for call center director in Decatur, GA is $100,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,400.00 and $117,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a Call Center Director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Director jobs in Decatur, GA? For Call Center Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Decatur, GA look for? The top searched job categories for Call Center Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Director jobs? Cities near Decatur, GA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $100,573 per year, or $48.4 per hour.
Work From Home - Virtual Outbound Call Center

Work From Home - Virtual Outbound Call Center

Windy City Call Center

Atlanta, GA • On-site, Remote

$15 - $17/hr

Full-time

PTO

Re-posted 22 days ago

Job description

Responsive recruiter
We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment.
We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive.
About the Position
As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved.
This is a remote position that requires focus, consistency, and professionalism.
Schedule
• Monday through Friday between 9:00 AM and 7:00 PM Central Time
• One weekend day required (minimum of 4 hours)
• Fixed schedule, but you may build within company hours
Requirements
• Outbound call center experience is required
• Strong communication and listening skills
• Professional and courteous phone presence
• Ability to meet and exceed goals and performance metrics
• Comfortable multitasking between phone conversations and computer systems
• 35 WPM minimum typing speed
• Quick to apply feedback and eager to improve
• Reliable and self-motivated with a positive team attitude
• Able to commit to a consistent Full time work schedule
• Must be a Georgia resident
Pay and Benefits
• $15.00 - $17.00 per hour based on experience
• Pay increase after 30 days of employment
• Paid Time Off (PTO) after 90 days for both full-time and part-time employees
• Paid online training
• Career advancement opportunities - many of our team members have moved into management roles
Home Office and Technical Requirements
You will log into our system from home using your own computer and internet connection. No personal phone is required.
All applicants must meet the following technical requirements:
• High-speed wired internet connection (Wi-Fi not accepted; must plug directly into modem)
• Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor
• Webcam for virtual meetings and training
• Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers
• Headset provided after hire
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Windy City Call Center LLC
We are headquartered in the northwest suburbs of Chicago and are experiencing exceptional growth. This position will be a part of the Windy City Call center team which is one of the fastest growing parts of our business. We support our clients with inbound and outbound call center services in education, home improvement, insurance and other business verticals. Our clients utilize our seasoned representatives to make outbound calls on their behalf to qualify the inquiries they receive from any number of sources. We call verify these leads and transfer the interested prospects to their call centers.
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