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Call Center Director Jobs in Decatur, GA (NOW HIRING)

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Intralot

Call Center Operator

Peachtree Corners, GA

Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and ...

Comsult Connect

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

YMCA of Metropolitan Atlanta

Center Director

Atlanta, GA · On-site

$45.20K - $62K/yr

The Center Director is responsible and accountable for implementing all aspects of the day-to-day center operations in compliance with Bright from the Start (BFTS) and Head Start, GA Pre-K, and /or ...

Brandcoven

Call Center Representative

Atlanta, GA · Remote

$15.50 - $19.25/hr

Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company: BrandCoven Location: Remote (Work from Home) Job Type: Full-time/Part time Brandcoven is a leading ...

Ivywood Academy

Center Director

Stockbridge, GA

$40.10K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Ivywood Academy

Center Director

Stockbridge, GA

$40.10K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Tele Specialists

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains ...

Ivywood Academy

Center Director

Stockbridge, GA

$40.10K - $55K/yr

Join Ivywood Academy as a Center Director and lead our passionate team in providing quality education to children in Stockbridge, GA. This exciting role allows you to shape the future of our students ...

Tele Specialists

Call Center Agent

Brookhaven, GA

$14.75 - $19.50/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains ...

Tele Specialists

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains ...

Mathnasium

Center Director - Snellville

Snellville, GA

$20 - $22/hr

We set ourselves apart by providing our centers, instructors, and center directors with: * A rewarding leadership opportunity to transform the lives of 2nd-12th grade students * A full-time, salaried ...

Ascensus

Call Center Representative

Atlanta, GA · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 10:00 am to 6:30 ...

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 10:00 am to 6:30 ...

Brightree

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Manager, Call Center Resmed creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 ...

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Call Center Director information

See Decatur, GA salary details

$43K

$100.6K

$156.2K

How much do call center director jobs pay per year?

As of Jun 3, 2026, the average yearly pay for call center director in Decatur, GA is $100,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,400.00 and $117,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Director Do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What are the key skills and qualifications needed to thrive as a Call Center Director, and why are they important?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by Call Center Directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Vice President or Director, with salaries often exceeding $100,000 annually. These positions require extensive experience, leadership skills, and often involve overseeing large teams and strategic planning.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Director jobs in Decatur, GA? For Call Center Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Decatur, GA look for? The top searched job categories for Call Center Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Director jobs? Cities near Decatur, GA with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Decatur, GA as of May 2026, with employment types broken down into 4% Locum Tenens, 2% As Needed, 72% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $100,573 per year, or $48.4 per hour.

Call Center Representative

Net Commesh

Atlanta, GA • On-site

$13.75 - $17.25/hr

Full-time

Posted 8 days ago

Job description


Job Title:Call Center Representative
Location: Atlanta, GA
Department: Customer Service
Job Summary:As a Call Center Representative, you will be the front line of our organization's customer service efforts, playing a vital role in ensuring our customers receive exceptional service and support. You will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information about our products and services.
Key Responsibilities:
  • Manage a high volume of inbound and outbound calls in a timely manner
  • Provide accurate information in response to customer inquiries
  • Document all call details and interactions in the database
  • Resolve customer issues efficiently and effectively according to company policies
  • Maintain a positive attitude and professional demeanor during all interactions
  • Educate customers about products and services to enhance their experience

Qualifications:
  • High school diploma or equivalent; associate or bachelor's degree preferred
  • Proven experience in a customer service or call center role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and a customer-oriented mindset
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Proficient in using computer systems and phone technology

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