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Call Center Supervisor Jobs in Decatur, GA (NOW HIRING)

Eagle Resource Group

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor oversees a small team of 1-10 call center representatives, ensuring efficient operations and excellent customer service. Reporting directly to the Call Center ...

Eagle Resource Group

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21/hr

The Bilingual Call Center Supervisor oversees a small team of 1 to 10 employees, ensuring effective bilingual support and high-quality customer service. Reporting directly to the Call Center Manager ...

Corporate Temps

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

Client is looking for a Customer Service Center (CSC) Supervisor (Bilingual - Spanish). This candidate will be assigned to the call center team. The call center operates Monday-Friday from 7:00 am to ...

MatrixCare

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Supervisor, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure ...

ResMed

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Supervisor, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure ...

Resmed

Supervisor, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Supervisor, Call Center is accountable for the leadership of the customer service functions of a dynamic team of dedicating calling staff. In this role, you will ensure ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

thryvlgbt

Call Center Evening

Atlanta, GA · On-site

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them ...

Ova Technologies

: Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Decatur, GA

Call Center Supervisor information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center supervisor jobs pay per year?

As of Jul 12, 2026, the average yearly pay for call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay $4000 a week without a degree?

A Call Center Supervisor typically earns less than $4,000 weekly, but high-level sales managers, real estate brokers, or certain skilled trades like commercial electricians can reach or exceed that income without a college degree. These roles often require experience, strong communication skills, or industry-specific certifications rather than formal education. Income levels vary based on location, performance, and industry demand.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How to become a call center supervisor?

To become a call center supervisor, candidates typically need several years of experience in customer service or call center roles, along with strong leadership, communication, and problem-solving skills. A high school diploma is usually required, and some employers prefer or require a bachelor's degree or relevant certifications. Developing proficiency with call center software and performance management tools can also enhance prospects for advancement.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities and experience requirements. These roles often require leadership skills, industry knowledge, and sometimes certifications, and they may include bonuses or performance incentives.
What are the most commonly searched types of Call Center Supervisor jobs in Decatur, GA? The most popular types of Call Center Supervisor jobs in Decatur, GA are:
What are popular job titles related to Call Center Supervisor jobs in Decatur, GA? For Call Center Supervisor jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Decatur, GA look for? The top searched job categories for Call Center Supervisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Supervisor jobs? Cities near Decatur, GA with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

Sandy Springs, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Call Center Supervisor
Location: Sandy Springs, GA
Employment Type: Full-Time ON-SITE
Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything.
What You'll Own
  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output
  • Build individual development plans for each team member and execute on them consistently
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused
  • Own compliance with operational standards and internal workflow requirements
  • Keep the floor running at a pace that is productive without burning people out
  • Communicate clearly up and down - your team knows where they stand, and so does leadership
  • Create an environment where accountability is the norm and improvement is always the goal

What You Need to Bring
  • At least 1 year of supervisory experience in a call center setting
  • Demonstrated ability to manage team KPIs and move numbers in the right direction
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires
  • You coach people up, not just out - and you have the retention numbers to prove it
  • Confident making real-time decisions when things get unpredictable on the floor
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching
  • No industry-specific licensure or prior background required - full training and onboarding included

Nice to Have
  • Experience leading teams through rapid scaling or operational change
  • Familiarity with scheduling-driven or appointment-based call environments
  • A track record of promoting from within your own teams

What's in It for You
  • Competitive pay
  • 90% employer-paid medical, dental, and vision coverage
  • 401(k) retirement plan
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays
  • Referral bonuses when you help us find great people
  • Genuine upward mobility in an organization that is actively growing

About Serenity
Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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