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Call Center Supervisor Jobs in Decatur, GA (NOW HIRING)

Marketing Consultancy Lab

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent Location:Atlanta, GA Job Type: Full-time Note On-campus work in Atlanta, GA About Us: We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a ...

Hiregy

Call Center Specialist

Alpharetta, GA

$19 - $22/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $19.00 per hour $22.00 per hour with (2)+ years of banking call center/compliance Type: Direct hire ...

Comsult Connect

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

SkillBridge Academy

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

New

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Ova Technologies

: Call Center Agent

Alpharetta, GA · On-site +1

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Hiregy

Call Center Specialist

Alpharetta, GA · On-site

$20/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $20.00 per hour Type: Direct hire Schedule: Must be open department hours M-F, 8:00 AM to 8:00 PM EST ...

Intralot

Call Center Operator

Peachtree Corners, GA

High school diploma or equivalent training and experience. * 3 years customer service experience, preferably in a technical call center environment * Call tracking system experience * Outstanding ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PM About Us We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate ...

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Showing results 1-20

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Decatur, GA

Call Center Supervisor information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center supervisor jobs pay per year?

As of Jun 21, 2026, the average yearly pay for call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as executive positions, specialized medical professionals, or successful entrepreneurs. These roles often require advanced skills, significant experience, or ownership of a business, and may involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency.

How much do call center supervisors make?

In Florida, call center supervisors typically earn an average salary of around $45,000 to $55,000 per year, depending on experience, company size, and location. Compensation may also include benefits such as health insurance and performance bonuses, and strong communication and leadership skills are often required for the role.

How much should a supervisor be paid?

The average salary for a call center supervisor typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Supervisors with strong leadership skills and familiarity with call center software may earn higher wages, and some roles include performance bonuses or benefits.
What are the most commonly searched types of Call Center Supervisor jobs in Decatur, GA? The most popular types of Call Center Supervisor jobs in Decatur, GA are:
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Call Center Supervisor jobs near you
Call Center Representative

Call Center Representative

Serenity Mental Health Centers

Sandy Springs, GA • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Call Center Representative - Customer Support 

Location: Sandy Springs, GA 
Employment Type: Full-Time (Part-Time available after training) 
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months 

Overview 

Join a high-volume inbound call center where your communication skills and professionalism drive results. 

In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key. 

No industry-specific experience required - paid training provided. 

What You'll Do 

  • Handle a high volume of inbound calls from prospective and existing customers  
  • Schedule appointments and manage calendars with accuracy and efficiency  
  • Follow structured scripts and workflows while adapting naturally to conversations  
  • Guide hesitant callers using professional, solutions-focused communication  
  • Convert inbound inquiries into scheduled appointments  
  • Verify customer information and enter data accurately into a CRM system  
  • Respond to questions and resolve concerns in a calm, professional manner  
  • Escalate complex situations appropriately while maintaining a positive experience  
  • Collaborate with internal teams to ensure smooth handoffs and follow-through  

What This Role Feels Like 

  • Fast-paced call center environment with consistent call volume throughout the day  
  • Structured workflows with clear expectations and performance metrics  
  • A role where how you communicate matters just as much as what you do  
  • High standards for professionalism, accuracy, and customer experience  

What We're Looking For 

  • High school diploma or GED  
  • Experience in a customer service or call center environment preferred  
  • Comfortable handling high call volume and working on the phone throughout the day  
  • Strong verbal and written communication skills  
  • Ability to stay calm, organized, and professional under pressure  
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)  

Preferred Background 

  • Call center or inbound sales/support experience  
  • Hospitality, retail, or other high-touch customer service roles  
  • Experience working in metrics-driven or performance-based environments  

About You 

You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone - even during busy or challenging calls. 

You take pride in clear communication, accuracy, and delivering a strong customer experience every time. 

Training & Schedule 

  • Paid training required: 4 consecutive weeks, 40 hours per week  
  • After training, flexible scheduling with full-time or part-time options available  

Compensation & Benefits 

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months  
  • $1.00/hour bilingual differential (Spanish/English)  
  • Health, dental, and vision coverage (majority employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays  
  • Flexible scheduling options 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

Apply