High school diploma or equivalent training and experience. * 3 years customer service experience, preferably in a technical call center environment * Call tracking system experience * Outstanding ...
High school diploma or equivalent training and experience. * 3 years customer service experience, preferably in a technical call center environment * Call tracking system experience * Outstanding ...
Call Center Representative
Atlanta, GA · Remote
$19/hr
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 10:00 am to 6:30 ...
Call Center Representative
Atlanta, GA · Remote
$19/hr
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 10:00 am to 6:30 ...
Call Center Representative
Atlanta, GA · Remote
$19/hr
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 10:00 am to 6:30 ...
Call Center Representative
Atlanta, GA · Remote
$19/hr
As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 10:00 am to 6:30 ...
Partner with supervisors and QA to recognize achievements and address gaps Operational Excellence * Oversee daily call center operations and ensure service standards are met * Track key performance ...
Partner with supervisors and QA to recognize achievements and address gaps Operational Excellence * Oversee daily call center operations and ensure service standards are met * Track key performance ...
Work From Home - Virtual Outbound Call Center
Atlanta, GA · On-site +1
$15 - $17/hr
Responsive recruiter We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top ...
Work From Home - Virtual Outbound Call Center
Atlanta, GA · On-site +1
$15 - $17/hr
Responsive recruiter We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top ...
Partner with supervisors and QA to recognize achievements and address gaps Operational Excellence * Oversee daily call center operations and ensure service standards are met * Track key performance ...
Partner with supervisors and QA to recognize achievements and address gaps Operational Excellence * Oversee daily call center operations and ensure service standards are met * Track key performance ...
Be Seen First
Call Center Representative
Atlanta, GA · On-site
$17 - $25/hr
We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Niagara Falls NY.
Quick apply
Be Seen First
Call Center Representative
Atlanta, GA · On-site
$17 - $25/hr
We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Niagara Falls NY.
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
Tucker, GA · On-site
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Full Time Call Center Agent Immediately hiring Full Time Call Center Agents at AMTI! Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers.
Full Time Call Center Agent Immediately hiring Full Time Call Center Agents at AMTI! Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers.
Call Center Agent
$14.50 - $19/hr
Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...
Call Center Agent
$14.50 - $19/hr
Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...
Call Center Agent
Atlanta, GA · On-site
$14.75 - $19.25/hr
Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...
Quick apply
Call Center Agent
Atlanta, GA · On-site
$14.75 - $19.25/hr
Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...
Call Center Associate
Tucker, GA · On-site
Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role ...
Call Center Associate
Tucker, GA · On-site
Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role ...
Emory Healthcare Call Center Associate Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and ...
Emory Healthcare Call Center Associate Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and ...
Call Center Associate
$18 - $21.93/hr
The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages incoming ...
Call Center Associate
$18 - $21.93/hr
The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages incoming ...
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...
Call Center Associate
$18 - $21.93/hr
And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...
Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role ...
Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role ...
Director - Call Center General Manager
Atlanta, GA · On-site
$155.40K - $233.20K/yr
Lead, coach, and develop a team of managers, supervisors, and support staff to achieve operational ... Represent the call center in cross-functional projects and organizational initiatives.
Director - Call Center General Manager
Atlanta, GA · On-site
$155.40K - $233.20K/yr
Lead, coach, and develop a team of managers, supervisors, and support staff to achieve operational ... Represent the call center in cross-functional projects and organizational initiatives.
Overview We are seeking a full-time, hourly Center Supervisor to support our growth and mission at Proud Moments. Under the direct supervision of the Center Manager and overall direction of the ...
Overview We are seeking a full-time, hourly Center Supervisor to support our growth and mission at Proud Moments. Under the direct supervision of the Center Manager and overall direction of the ...
Call Center Supervisor information
See Decatur, GA salary details
$28.8K - $35.9K
5% of jobs
$35.9K - $43K
13% of jobs
$46K is the 25th percentile. Wages below this are outliers.
$43K - $50.1K
16% of jobs
The median wage is $57K / yr.
$50.1K - $57.2K
16% of jobs
$57.2K - $64.3K
15% of jobs
$69.1K is the 75th percentile. Wages above this are outliers.
$64.3K - $71.4K
14% of jobs
$71.4K - $78.5K
8% of jobs
$78.5K - $85.6K
6% of jobs
$85.6K - $92.7K
3% of jobs
$92.7K - $99.8K
2% of jobs
$99.8K - $106.9K
1% of jobs
$28.8K
$62.3K
$106.9K
How much do call center supervisor jobs pay per year?
As of Jun 1, 2026, the average yearly pay for call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?
To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.
What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?
Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.
What are Call Center Supervisors?
Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.
What is the difference between Call Center Supervisor vs Customer Service Manager?
| Aspect | Call Center Supervisor | Customer Service Manager |
|---|---|---|
| Responsibilities | Oversees daily call center operations, manages agents, ensures quality service | Develops customer service strategies, manages teams, improves customer satisfaction |
| Required Credentials | High school diploma or equivalent; some roles prefer associate's degree | Bachelor's degree often preferred; experience in customer service |
| Work Environment | Call centers, customer support centers | Corporate offices, customer service departments |
| Industry Usage | Commonly used in call centers and support centers | Used across various industries with customer service teams |
The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.
What are the most commonly searched types of Call Center Supervisor jobs in Decatur, GA? The most popular types of Call Center Supervisor jobs in Decatur, GA are:
What are popular job titles related to Call Center Supervisor jobs in Decatur, GA? For Call Center Supervisor jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Decatur, GA look for? The top searched job categories for Call Center Supervisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Supervisor jobs? Cities near Decatur, GA with the most Call Center Supervisor job openings:
Other
Posted 18 days ago
Intralot rating
7.2
Based on 16 frontline employees who took The Breakroom Quiz
10th of 15 rated gambling companies
Job description
Job Title
Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Must be available to work Nights and Weekends on rotational shifts
Education, Training and Experience- High school diploma or equivalent training and experience.
- 3 years customer service experience, preferably in a technical call center environment
- Call tracking system experience
- Outstanding verbal communication skills and a positive attitude
- Relevant experience and/or knowledge in the Sports Betting or gaming industries.
- Previous sales experience preferred
- Working knowledge of tracking software
- Technical customer service skills
- Basic computer skills, including Microsoft Word and Excel
- Excellent telephone etiquette
- Ability to handle being rejected and remain calm and collected
- Strong analytic skills
- Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
- Ability to work in a team environment
- Ability to troubleshoot
- Ability to explain technical information to a non-technical client
- Understanding of help desk operations, tools, methodologies and processes
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
- Handle Chat Support, Inbound calls and answer emails from customers.
- Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures
- Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support.
- Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products
- Engage potential customers in dialogue that open opportunities
- Support and guide customers with all requests and escalating and following up when necessary.
- Meet company expectation for excellent customer service
- Maintain a friendly, professional tone at all times
- Function as part of the team with sincere enthusiasm
- Take relevant notes on all call for future use and enter into database
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security RequirementsSubmission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc is an Equal Opportunity Employer