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Call Center Supervisor Jobs in Decatur, GA (NOW HIRING)

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Entertainment Travel Associates

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent We are seeking a motivated and sales-focused Call Center Agent to connect with prospective and existing customers, identify their needs, and promote relevant products and services.

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PMAbout UsWe're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about ...

Gallagher

Call Center Representative

Atlanta, GA · Remote

$16/hr

Respond to employee inquiries in a call center environment via telephone. * Assist with benefits and payroll-related questions, research issues, and process required documentation. * Troubleshoot and ...

Stark Exterminators

Call Center Manager

Atlanta, GA · On-site

Position Summary We are looking for an experienced Call Center Manager to lead our customer support operations and help elevate the overall customer experience. This individual will guide and develop ...

Emory Healthcare

Call Center Associate

Atlanta, GA

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...

Proud Moments

Center Supervisor

Stockbridge, GA · On-site

Overview We are seeking a full-time, hourly Center Supervisor to support our growth and mission at Proud Moments. Under the direct supervision of the Center Manager and overall direction of the ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

Tele Specialists

Call Center Agent

Brookhaven, GA · On-site

$14.75 - $19.50/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

Tele Specialists

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Atlanta, GA

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

Emory Healthcare

Call Center Associate

Tucker, GA

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This role manages ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

And more Description The Call Center Associate serves as the primary point of contact for patients and patient families placing meal orders through the hospital's room service dining program. This ...

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Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Decatur, GA

Call Center Supervisor information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Decatur, GA?

The most popular types of Call Center Supervisor jobs in Decatur, GA are:

What are popular job titles related to Call Center Supervisor jobs in Decatur, GA?

For Call Center Supervisor jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Decatur, GA look for?

The top searched job categories for Call Center Supervisor jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Call Center Supervisor jobs?

Cities near Decatur, GA with the most Call Center Supervisor job openings:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.

Call Center Agent

AYS

Atlanta, GA • On-site

$14.50 - $19/hr

Other

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

About the job Call Center Agent
Position: Call Center Agent
Location; Remote
Job Overview:
As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent service. You will be the first point of contact for our clients and will play a crucial role in maintaining our reputation for outstanding customer service. This is a full-time position with the opportunity for growth and advancement within the company.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate and complete information to customers
- Maintain a high level of product and service knowledge to effectively handle customer inquiries
- Follow communication procedures and policies to ensure consistent customer service
- Utilize company software and tools to accurately document customer interactions and update customer information
- Collaborate with team members and other departments to resolve customer issues
- Meet and exceed performance targets set by the company
- Maintain a positive and professional attitude towards customers at all times
- Continuously seek opportunities to improve customer service processes and procedures
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or call center role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficient in using computer systems and software
- Strong time-management and organizational skills
- Ability to work well in a team and independently
- Willingness to work flexible hours, including evenings and weekends
- Bilingualism is an asset
Benefits:
- Competitive salary
- Comprehensive benefits package, including health, dental, and vision coverage
- Paid vacation and sick days
- Opportunities for growth and advancement within the company
- Ongoing training and development programs
- Positive and supportive work environment
AYS Inc is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a customer service-oriented individual with a passion for helping others, we would love to hear from you. Join our team at AYS Inc and be a part of our commitment to providing exceptional customer service. Apply now!

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