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Remote Call Center Supervisor Jobs in Decatur, GA

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent service. You will be the ...

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click ...

Ascensus

Call Center Representative

Atlanta, GA · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click ...

Opus Inspection

Call Center Representative

Atlanta, GA · On-site +1

$15.50/hr

Schedule: Mon-Fri 9a-6p (Primarily remote after 2 weeks of mandatory in-office training) Office ... One year of working in a Customer Service or Call Center environment. * Experience in successful ...

MatrixCare

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... For remote positions located outside of the US, pay will be determined based the candidate ...

ResMed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... For remote positions located outside of the US, pay will be determined based the candidate ...

Resmed

Manager, Call Center

Peachtree Corners, GA · Remote

$77K - $100K/yr

Position Summary The Manager, Call Center is accountable for the leadership of the customer service ... For remote positions located outside of the US, pay will be determined based the candidate ...

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Remote Call Center Supervisor information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do remote call center supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for remote call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Supervisor job?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the key skills and qualifications needed to thrive in the Remote Call Center Supervisor position, and why are they important?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What are some typical challenges faced by Remote Call Center Supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.
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Remote Call Center Supervisor jobs near you

Bilingual Call Center Representative (English & Spanish) for Tax Relief Company

BrandBoostr

Atlanta, GA • Remote

Full-time, Part-time

Posted 8 days ago

Job description

Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.
This is a remote position so you must have good quality internet.
You will be developing a personal relationship with our callers so you must have strong people skills.
Primary Duties and Responsibilities:
• Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
• Consistently gains customer commitment throughout the referral process
• Develops and maintains positive relationships with key referral sources
• Act as a liaison between service providers and the customer
• Draft communications to prospective customers (text)
• Accurately refer clients to the appropriate provider organization
• Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners
Job Qualifications and Requirements:
• Fluent in both English and Spanish
• A minimum of 2 years' proven sales experience preferred
• Preferred experience in customer service, call centers, sales
• Experience in developing text and all strategies
• Excellent speaking, written, and verbal communication skills.
• Ability to establish and develop relationships with leads
• Ability to clearly communicate with customers through phone call and email
• Results driven - documented success in exceeding goals or objectives.
• High School Diploma required
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• Job Type: part time (full time available after trial period)
Schedule:
• Monday to Friday
• Working Remotely