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Remote Call Center Supervisor Jobs in Decatur, GA

Pitch Health Solutions

Transfer Agent

Atlanta, GA · Remote

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

WPS Health Solutions

Customer Care Center Rep

Atlanta, GA · On-site +1

$20.50/hr

Monday-Friday, from 8:30am-5:00pm CT. (once fully trained) Work Location We are open to remote work ... call center environment. * Strong verbal and written communication skills with the ability to ...

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See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do remote call center supervisor jobs pay per year?

As of May 31, 2026, the average yearly pay for remote call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Supervisor job?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the key skills and qualifications needed to thrive in the Remote Call Center Supervisor position, and why are they important?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What are some typical challenges faced by Remote Call Center Supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.
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Remote Call Center Supervisor jobs near you

Remote-Home Warranty Sales Agents

Ecco Group

Atlanta, GA • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary: 12

Now hiring: Call Center Sales Agent Home Warranty Program (Remote)


Location: Remote
Company: ECCO Group USA LLC
Start Date: June 15, 2026
Pay: $12/hour plus commission
Weekly Pay


Join Our Team!

ECCO USA LLC is excited to hire Call Center Sales Agents for our Home Warranty Sales Program supporting HomeServe! If you enjoy talking to people, making sales, and working in a fast-paced call center environment, this could be a great fit for you.




What Youll Be Doing

  • Making outbound calls to existing HomeServe customers
  • Cross-selling and upselling HomeServe home protection products
  • Educating customers on benefits, coverage, and savings
  • Accurately documenting calls and sales
  • Meeting quality and performance expectations


Schedule

  • Paid Training: 10a-630p
  • After Training: 10a-630p


What Were Looking For

  • Call center and/or sales experience preferred
  • Strong communication and customer engagement skills
  • Comfortable with outbound sales calls
  • Reliable attendance and punctuality
  • Laptop or Computer must have 16 Gigs of Ram. IT will install Citrix on your PC.
  • Ability to work from home without distraction
  • MUST RESIDE IN THE USA IN AN APPROVED STATE
  • Background check required


Technical Requirements

  • Windows 11 or later
  • No MacBook, Win Book, or Chromebook
  • High-speed internet
  • 2 monitors preferred but not required
  • Ethernet cord hardwired into router
  • USB headset with volume control, mute button, and microphone
  • Webcam
  • Minimum 8GB RAM
  • Required internet speed: 50 Mbps download, 10 Mbps upload
  • Must attend System Setup with our IT department



What We Offer

  • $12/hour with weekly pay
  • Commission pay for sales
  • Paid training
  • Hands-on sales experience with a nationally recognized brand
  • Supportive and energetic call center environment