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Remote Call Center Supervisor Jobs in Decatur, GA

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have ... Achieve call center human resource objectives by interviewing, hiring, training, counseling, and ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have ... Achieve call center human resource objectives by interviewing, hiring, training, counseling, and ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Compunnel, Inc.

Customer Service Trainee

Atlanta, GA · Remote

$14/hr

This is a fully remote position within a structured call center environment, supporting Medicare and Medicaid members while maintaining established quality and productivity sta ndards. Key ...

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Remote Call Center Supervisor information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do remote call center supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What is a remote call center supervisor?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the key skills and qualifications needed to thrive as a remote call center supervisor?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What are some typical challenges faced by remote call center supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.

What are popular job titles related to Remote Call Center Supervisor jobs in Decatur, GA?

For Remote Call Center Supervisor jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Supervisor jobs in Decatur, GA look for?

The top searched job categories for Remote Call Center Supervisor jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Call Center Supervisor jobs?

Cities near Decatur, GA with the most Remote Call Center Supervisor job openings:

Remote Call Center Supervisor jobs near you
Infographic showing various Remote Call Center Supervisor job openings in Decatur, GA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.

Remote OCCC Sales Supervisor

Orkin LLC

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Orkin rating

6.9

Company rating: 6.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

17th of 35 rated pest control companies

Job description

Overview
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
  • Must be available to attend training Mon - Fri from 9am - 6pm EST
  • Must reside in the continental US

You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will... Finish
  • Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
  • Conduct regular team meetings to improve skills, share best practices and deliver key communications.
  • Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies.
  • Work directly with other supervisors to ensure reliability and teamwork for the department.
  • Exercise consistent independent judgment and discretion in matters of significance.
  • Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions.
  • Support the continued growth of the Sales department through continuous process improvement initiatives
  • Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
  • Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

We Offer...
  • A Competitive Compensation package with bonus potential
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick time
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Inclusive training programs as the industry leader

Why Orkin?
  • Founded in 1901, Orkin Pest Control is a global residential and business service provider
  • Consecutive years of improved earnings with over 2 million customers
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
  • Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management

Are you ready to be an Orkin Pro?
Qualifications
What's required
  • High School/GED
  • 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
  • 2-4 years of experience leading a remote team
  • We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

Work from home requirements
  • Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
  • A workspace with adequate furnishings (e.g., a desk and chair) and lighting
  • Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)

What you'll need
  • Excellent interpersonal and communication skills
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Proficient in Microsoft Office
  • Comfortable working in a high-volume role
  • Basic computer skills in various software and web-based applications
  • We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

What Orkin employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Orkin

Sourced by ZipRecruiter

Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management Industry is growing - and is a recession resistant line of business.

Industry

Personal services and civil engineering construction

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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