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Remote Call Center Supervisor Jobs in Decatur, GA

CAI

Customer Service Delivery Leader

Atlanta, GA · Remote

Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... in a call center or contact center environment, with at least 2 years in a supervisory or ...

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Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsRemote Call Center Supervisor JobsRemote Call Center Supervisor Jobs in Decatur, GA

Remote Call Center Supervisor information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do remote call center supervisor jobs pay per year?

As of Jun 21, 2026, the average yearly pay for remote call center supervisor in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by Remote Call Center Supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Remote Call Center Supervisor position, and why are they important?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What is a Remote Call Center Supervisor job?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are popular job titles related to Remote Call Center Supervisor jobs in Decatur, GA? For Remote Call Center Supervisor jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Supervisor jobs in Decatur, GA look for? The top searched job categories for Remote Call Center Supervisor jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Call Center Supervisor jobs? Cities near Decatur, GA with the most Remote Call Center Supervisor job openings:
Remote Call Center Supervisor jobs near you
Infographic showing various Remote Call Center Supervisor job openings in Decatur, GA as of June 2026, with employment types broken down into 73% Full Time, 20% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.
Remote Account Representative

Remote Account Representative

BCA Financial Services Inc

Forest Park, GA • On-site, Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Type
Full-time
Description
REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities) LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE
Summary/Objective:
Work with clients' customers to address inquiries and concerns related to the customer's account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client.
BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today!
Compensation & Benefits we offer:
  • $17/HR with monthly bonus opportunities
  • Monday through Friday schedule
  • Medical, GAP, Dental, Vision, and Voluntary Life insurance
  • 401k with a company match
  • Paid time off and Paid holidays

The Collections Specialist will:
  • Provide exceptional customer service to our client's patients while accurately recording their information.
  • Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements.
  • Handle high volumes of inbound and outbound calls.
  • Work with various computer programs and will be responsible for meeting individual metrics.

Essential Functions:
  • Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system
  • Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans
  • Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues
  • Maintain assigned productivity standards and meet assigned performance standards on a consistent basis
  • Effectively communicate and accurately process account updates, changes
  • Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality
  • Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served

Requirements
Work from home requirements:
  • Have a quiet and private workspace.
  • High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. Must connect to modem via 50 ft. ethernet cable
  • You must meet all the technical requirements prior to the first day of training.
  • You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, or VA.
  • We will provide you with the equipment needed to be successful.

Qualifications:
  • High school diploma or equivalent
  • Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections
  • Effective interpersonal and human relations skills
  • Effective verbal and written communication skills
  • Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction
  • Basic Knowledge of medical terminology
  • A proven track record of strong negotiation and trouble shooting skills
  • A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns
  • Above average critical thinking skills

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections.
Salary Description
$17.00 Per Hour

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