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Contact Center Manager Jobs in Decatur, GA (NOW HIRING)

Macy's

Principal, Engineer - Contact Center

Johns Creek, GA · On-site

$180.60K - $300.90K/yr

Working closely with Product Managers, Technical Leads, Software Engineers, Principal Engineers, Quality Assurance Engineers, and Architects, the Principal, Engineer delivers high-quality software ...

SPAR Solutions

Engagement Lead

Atlanta, GA · Remote

Partner with Salesforce Architects, Contact Center SMEs, and delivery teams to ensure solutions align with business requirements and best practices * Manage engagement scope, timelines, budgets ...

SPAR Solutions

Engagement Lead

Sandy Springs, GA · On-site +1

$100K - $130K/yr

Partner with Salesforce Architects, Contact Center SMEs, and delivery teams to ensure solutions align with business requirements and best practices * Manage engagement scope, timelines, budgets ...

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Contact Center Manager information

See Decatur, GA salary details

$21K

$64.1K

$95.7K

How much do contact center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for contact center manager in Decatur, GA is $64,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Decatur, GA? The most popular types of Contact Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contact Center Manager jobs? Cities near Decatur, GA with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,087 per year, or $30.8 per hour.
Payroll Contact Center Specialist, Shared Services

Payroll Contact Center Specialist, Shared Services

CRH

Alpharetta, GA • On-site

$23 - $31.25/hr

Full-time

Medical, Dental, Retirement

Posted 21 days ago

Job description

Payroll Contact Center Specialist, Shared Services
AMAT
Alpharetta, Georgia, United States
Job ID: 521163
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Job Summary
We are seeking a highly motivated Payroll Contact Center Specialist who will serves as the first point of contact for employees with payroll-related inquiries. This role is responsible for delivering timely, accurate, and high-quality customer service, while ensuring compliance with company policies, federal/state regulations, and payroll best practice.
What Shared Services Does
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:
  • O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
  • R2R (Record-to-Report): Enables robust financial reporting and accounting.
  • P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
  • Center of Excellence: Drives innovation and continuous improvement.
  • Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.
Key Responsibilities
  • Respond to inbound inquiries via phone, email, or ticketing system related to payroll, timekeeping, and tax issues.
  • Research and resolve payroll discrepancies and escalate complex cases as necessary.
  • Educate employees on payroll policies, timelines, and resources.
  • Maintain detailed case documentation and track issue resolution progress.
  • Collaborate with Payroll, HR, and IT teams to improve processes and enhance employee experience.
  • Identify trends in contact center tickets and recommend solutions to recurring issues.
  • Assist in preparing payroll reports and audits as requested.
  • Participate in cross-functional projects aimed at improving finance operations and control frameworks.
  • Perform other related duties as assigned.

Education & Qualifications
  • Bachelor's degree or equivalent work experience (required).
  • Minimum 2 years of multi-corporation, multi-state payroll processing or business environment experience required.
  • Payroll certification (FPC/CPP) strongly preferred.
  • Experience in a large payroll processing or contact center preferred.
  • Basic knowledge of payroll principles, wage and hour law, payroll taxes, and wage attachments required.
  • PC literate: Windows, Excel, Word, Outlook, and mainframe payroll application experience.
  • Knowledge of payroll systems: SAP and ADP desired.
  • Willingness to work independently within in a team environment and assist the team with other duties as required.
  • Must be able to able to work under time constraints and ensure deadlines are met.
  • Ability to adapt to changing and process driven environment.
  • Strong verbal and written communication skills.
  • Strong organization skills with attention to detail.
  • Strong customer service focus.
  • Ability to analyze and resolve problems.
  • Able to communicate with others by telephone and in person.
  • Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
  • Proven track record of identifying and driving continuous improvement in payroll operations.
  • Experience working in fast-paced environments with evolving responsibilities.
  • Must be 18 years in age or older.
  • Must pass pre-employment drug screen and criminal background check.

Work Environment
  • Hybrid role with flexible work options, requiring some in-person presence.
  • Up to 5% travel may be required.
  • Normal office working conditions with a quiet noise level.
  • May require sitting for extended periods of time.

What CRH Offers You
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
CRH logo

About CRH

Sourced by ZipRecruiter

CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Dublin, Dublin, IE

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