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Contact Center Manager Jobs in Decatur, GA (NOW HIRING)

Ipsos

Task Manager (Call Center Manager)

Atlanta, GA · On-site

Act as the main point of contact with the DCC Manager regarding all center operations * Oversee daily operations ensuring smooth workflow across all data collection activities * Coordinate with ...

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Contact Center Manager information

See Decatur, GA salary details

$21K

$64.1K

$95.7K

How much do contact center manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for contact center manager in Decatur, GA is $64,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Decatur, GA?

The most popular types of Contact Center jobs in Decatur, GA are:

What are popular job titles related to Contact Center Manager jobs in Decatur, GA?

For Contact Center Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Contact Center Manager jobs in Decatur, GA look for?

The top searched job categories for Contact Center Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Contact Center Manager jobs?

Cities near Decatur, GA with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Decatur, GA as of September 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, 10% Hybrid, and 20% Remote job distribution, with an average salary of $64,087 per year, or $30.8 per hour.

Sales Supervision Contact Center Coordinator

Atlanta, GA • On-site

Osaic
Finance and Insurance • 1 - 5K employees
Learn more about Osaicexternal

$45K - $50K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Osaic rating

8.1

Company rating: 8.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Current Employees and Contractors Apply HereOsaic Careers

Compliance Opportunity in Financial Services

Sales Supervision Contact Center Coordinator

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time

Salary: $45,000 - $50,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page:Osaic Benefits.

Summary:

The Sales Supervision Contact Center Coordinator is a role within Sales Supervision team. Sales Supervision Contact Center Coordinator will manage and appropriately respond to the incoming calls from the Contact Center on behalf of the Sales Supervision team. Additional responsibilities will include supporting the workflow of non-digital annuity and alternative investment cases in Support Center along with working in conjunction with Sales Supervision Principals to ensure efficient workflow management and timely paperwork processing.

Education Requirements:

Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities:

  • Handle the incoming calls from the Contact Center and address the inquiries directly or by collaborating with others within the department to address the needs of the Financial Professional
  • Familiarity with the workflow and common troubleshooting for the Annuity Submission Platform
  • Facilitate case routing for Annuity and Alternative Investments
  • Resolve missing documentation and reconcile misrouted documentation to the proper case or department
  • Assign Subscribe orders to the Sales Supervision Principals
  • Work with Financial Professionals to address deficiencies in submissions
  • Maintain an ongoing positive relationship with Financial Professionals, First Line Supervisors, Regional Vice Presidents and Sales Managers
  • Assist in managing and pulling reports for the department from various applications and tools
  • All other duties as assigned

Basic Requirements:

  • Excellent written and oral communication skills
  • Commitment to meeting department service level agreements
  • Ability to effectively prioritize multiple tasks in a time-sensitive and fast-paced environment to meet defined deadlines.
  • Excellent analytical and problem-solving skills

Preferred Requirements:

  • FINRA Series 6 or 7 preferred
  • Experience with annuity products
  • Experience with Salesforce, NetX360, SharePoint and OneNote
  • Experience in Customer Service
Current Employees and Contractors Apply Here

What Osaic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Osaic

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

2016

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