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Contact Center Manager Jobs in Decatur, GA (NOW HIRING)

RemX

Contact Center Operations Specialist

Atlanta, GA · On-site

$21 - $24/hr

Compile and manage high-volume operational and contact center reports * Translate data into clear, executive-ready presentations * Build polished materials using PowerPoint, Canva, and Copilot

Synergis

Contact Center Voice Engineer

Atlanta, GA · On-site

$50 - $60/hr

Configure and manage contact center solutions, both on-premises and cloud-based. * Assist with implementation of new features and integrations. * Design and automate voice solutions and solve complex ...

Dexian

VOIP Contact Center Voice Engineer

Atlanta, GA · On-site

$60 - $65/hr

Support and troubleshoot voice/contact center platforms Manage IVR, routing, and integrations Drive cloud and automation initiatives Dexian stands at the forefront of Talent + Technology solutions ...

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Showing results 1-20

All JobsContact Center Manager JobsContact Center Manager Jobs in Decatur, GA

Contact Center Manager information

See Decatur, GA salary details

$21K

$64.1K

$95.7K

How much do contact center manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for contact center manager in Decatur, GA is $64,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $73,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contact Center Manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

Which contact lenses are best for presbyopia?

Contact center managers do not typically need to consider specific lenses for presbyopia; however, for individuals with presbyopia, multifocal or monovision contact lenses are commonly recommended as they provide clear vision at multiple distances. An eye care professional should be consulted to determine the best option based on individual needs and eye health. Proper fitting and regular eye exams are essential for optimal comfort and vision correction.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

Was Contact written by Carl Sagan?

The book 'Contact' was written by astronomer and scientist Carl Sagan. As a science communicator, Sagan authored the novel in 1985, which explores themes of extraterrestrial life and scientific inquiry. This information is unrelated to the role of a Contact Center Manager.

What are the two meanings of contact?

In the context of a Contact Center Manager role, 'contact' can refer to a customer or client communication, such as a phone call, email, or chat, that the manager oversees. It can also mean the act of reaching out or connecting with someone, which involves managing interactions and relationships within the center.

What Does a Contact Center Manager Do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges Contact Center Managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a Contact Center Manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What is the meaning of contact?

In the context of a Contact Center Manager, 'contact' refers to any communication or interaction between customers and the contact center, such as phone calls, emails, or chats. Managing these contacts efficiently is essential for providing good customer service and maintaining operational performance. Skills in communication tools and customer relationship management (CRM) systems are often important for this role.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Decatur, GA? The most popular types of Contact Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Contact Center Manager jobs? Cities near Decatur, GA with the most Contact Center Manager job openings:
Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 74% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $64,087 per year, or $30.8 per hour.
Contact Center Specialist (State Based Exchange)

Contact Center Specialist (State Based Exchange)

State of Georgia

Atlanta, GA • On-site

Full-time

Posted 22 days ago

State Of Georgia rating

7.5

Company rating: 7.5 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

31st of 50 rated states

Job description

Under supervision, the Contact Center Specialist is responsible for managing and evaluating the Georgia Access for Business Service Center vendor's day-to-day operations to ensure compliance with performance standards, customer service expectations, and regulatory requirements.
Manage the Service Center's day-to-day operations, including conducting meetings with the vendor and managing the process for escalated inquiry resolutions.
Conduct complex reviews of inbound and outbound calls, emails, chats, and written communications to assess compliance with established scripts, policies, customer service standards, and technical accuracy.
Evaluate performance using standardized quality assurance scorecards and provide detailed documentation on findings to include Open Enrollment ramp-up.
Oversee performance improvement projects to include Open Enrollment initiatives based upon trends and escalations.
Identify high-risk interactions, recurring error patterns, and compliance issues requiring escalated review.
Analyze quality performance data and prepare summary of findings to identify trends, root causes, and opportunities for improvement.
Monitor and update service center Standard Operation Procedures (SOPs) to ensure that documentation is updated as processes are changed and improved.
Review and monitor Key Performance Indicators (KPIs) to track progress of consumer support issues and resolution.
Perform other duties as assigned.
High school diploma/GED and one (1) year of experience required at the lower level Prgm Consultant 1 (GSP090) or any other combination of education and professional experience that provides the requisite knowledge, skills and abilities to successfully perform the job.

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