ZipRecruiter

Log In

1

Call Center Manager Jobs in Decatur, GA (NOW HIRING)

Comsult Connect

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

Hiregy

Call Center Specialist

Alpharetta, GA

$20 - $23/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $20 ... Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance ...

Hiregy

Call Center Specialist

Alpharetta, GA

$19 - $22/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $19 ... Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Proficient in computer skills and experience using CRM software * Flexibility to work various ...

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... Strong time-management and organizational skills * Ability to work well in a team and independently

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Ascensus

Call Center Representative

Atlanta, GA · Remote

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

AT and T

Director - Call Center General Manager

Atlanta, GA · On-site

$155.40K - $233.20K/yr

We are seeking an experienced, dynamic Call Center General Manager to lead our consumer call center supporting 500-1,000 employees. The ideal candidate will be responsible for overseeing all aspects ...

AT&T

Director - Call Center General Manager

Atlanta, GA

$155.40K - $233.20K/yr

We are seeking an experienced, dynamic Call Center General Manager to lead our consumer call center supporting 500-1,000 employees. The ideal candidate will be responsible for overseeing all aspects ...

New

Emory Healthcare

Call Center Associate

Tucker, GA

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

Tele Specialists

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... Coordinates and manages teleneurologists' schedules for rounding and teleneurology * Serve as an ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... Coordinates and manages teleneurologists' schedules for rounding and teleneurology * Serve as an ...

Emory Healthcare

Call Center Associate

Atlanta, GA

This role manages incoming calls, processes meal requests through room service diet software, and ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

next page

Showing results 1-20

People also search for

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Decatur, GA

Call Center Manager information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call center manager in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Manager jobs in Decatur, GA? For Call Center Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Decatur, GA look for? The top searched job categories for Call Center Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Manager jobs? Cities near Decatur, GA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Decatur, GA as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 64% Full Time, 28% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.

Call Center Agents

Confident Staff Solutions

Atlanta, GA

$14.50 - $19/hr

Other

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

About the job Call Center Agents
Position: Call Center Agent
Company Overview:
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview:
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities:

  • Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
  • Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
  • Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
  • Maintaining accurate and detailed records of all customer interactions and transactions
  • Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
  • Following company policies and procedures to ensure compliance and maintain customer confidentiality
  • Meeting and exceeding performance targets and goals set by the company
  • Continuously developing and improving product knowledge to better assist customers

Qualifications:
  • High school diploma or equivalent
  • Previous experience in a call center or customer service role preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and work in a fast-paced environment
  • Proficient in computer skills and experience using CRM software
  • Flexibility to work various shifts, including evenings and weekends
  • Must be legally authorized to work in the United States

Benefits:
  • Competitive salary
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for career advancement and professional development
  • A positive and supportive work environment

If you are a customer-focused individual with excellent communication skills and a passion for helping others, we want to hear from you! Apply now to join our dynamic team at Confident Staff Solutions as a Call Center Agent.

Apply