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Call Center Manager Jobs in Decatur, GA (NOW HIRING)

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a ... Manage a high volume of inbound and outbound calls in a timely manner * Provide accurate ...

Ova Technologies

: Call Center Agent

Alpharetta, GA · On-site +1

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Accurately document customer interactions in CRM or call management systems. * Provide information ...

Hiregy

Call Center Specialist

Alpharetta, GA

$19 - $22/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $19 ... Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... Proficient in computer skills and experience using CRM software * Flexibility to work various ...

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be ... Strong time-management and organizational skills * Ability to work well in a team and independently

SkillBridge Academy

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA . This entry-level position is ideal for individuals looking to build a ...

New

Hiregy

Call Center Specialist

Alpharetta, GA

$20/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $20 ... Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Enter new patient information into the practice management system * Update existing patient records Required Qualifications * Bilingual in Spanish * Previous customer service, call center experience ...

RemX

Be Seen First

Call Center Rep Banking

Alpharetta, GA · On-site

$20/hr

Seeking Call Center Representatives with Banking experience for a busy call center in Alpharetta GA ... Manage high-volume inbound and outbound calls with professionalism and efficiency * Assist ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

Tele Specialists

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift ... Coordinates and manages teleneurologists' schedules for rounding and teleneurology * Serve as an ...

Emory Healthcare

Call Center Associate

Tucker, GA

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

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All JobsCall Center Manager JobsCall Center Manager Jobs in Decatur, GA

Call Center Manager information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for call center manager in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and processes.

What job makes $10,000 a month without a degree?

A Call Center Manager can earn $10,000 or more per month with extensive experience and strong leadership skills, often without requiring a college degree. High earnings in this role depend on the size of the call center, industry, and performance-based bonuses, with some managers earning six-figure annual salaries. Certifications in management or customer service can enhance prospects but are not always mandatory.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles. These positions typically require extensive experience, advanced skills, certifications, or a strong network, and may involve high-pressure environments or significant responsibilities.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Call Center Manager jobs in Decatur, GA? For Call Center Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Decatur, GA look for? The top searched job categories for Call Center Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Manager jobs? Cities near Decatur, GA with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.
Call Center Representative

Call Center Representative

Serenity Mental Health Centers

Sandy Springs, GA • On-site

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Call Center Representative - Customer Support
Location: Sandy Springs, GA
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months
Overview
Join a high-volume inbound call center where your communication skills and professionalism drive results.
In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.
No industry-specific experience required - paid training provided.
What You'll Do
  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through

What This Role Feels Like
  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience

What We're Looking For
  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)

Preferred Background
  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments

About You
You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone - even during busy or challenging calls.
You take pride in clear communication, accuracy, and delivering a strong customer experience every time.
Training & Schedule
  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available

Compensation & Benefits
  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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