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Call Center Manager Jobs in Decatur, GA (NOW HIRING)

AnswerMTI

Call Center Representative

Atlanta, GA · On-site

$16/hr

Full-Time Call Center RepresentativeLocation: Atlanta, GA (In-Office) l Pay: $16/hrSchedule: 40 hours/week, 10-hrs Shifts l Must work one weekend day (Sat or Sun) and HolidaysAt AMTI, we pride ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

Express Employment Professionals - Dunwoody, GA

Be Seen First

Customer Service- Call Center

Atlanta, GA · On-site

$15 - $16/hr

We are looking for experienced Customer Service and Call Center professionals for immediate placement in the Norcross area. Customer Service/Dispatcher Call Center Environment ALL SHIFTS AVAILABLE ...

Express Employment Professionals

Be Seen First

Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift ... Manager - Welders - HR - General Labor - Inside/Outside Sales - Inventory Specialist

Ithink Financial

Call Center Specialist

Marietta, GA · On-site

$1.0K/day

Adhere to Member Identification guidelines for the Call Center to ensure member privacy and mitigate security breaches. Education and Experience : Job requires a high school education level of ...

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Call Center Manager information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center manager in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Decatur, GA?

The most popular types of Call Center jobs in Decatur, GA are:

What are popular job titles related to Call Center Manager jobs in Decatur, GA?

For Call Center Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Decatur, GA look for?

The top searched job categories for Call Center Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Call Center Manager jobs?

Cities near Decatur, GA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.

Call Center Representative

Atlanta, GA • On-site

AnswerMTI
1 - 10 employees
Learn more about AnswerMTIexternal

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Full-Time Call Center RepresentativeLocation: Atlanta, GA (In-Office) l Pay: $16/hrSchedule: 40 hours/week, 10-hrs Shifts l Must work one weekend day (Sat or Sun) and HolidaysAt AMTI, we pride ourselves on building a supportive, compassionate, and collaborative team. We provide high-quality support to a diverse range of clients – from medical practices to apartment complexes, and professional services. If you're a great communicator who loves helping people and working in an upbeat environment, we'd love to meet you! No experience? No problem! We provide comprehensive training to set you up for success from day one. What You'll Do:Warmly greet callers and handle a high volume of incoming calls with professionalism and empathy.Gather, verify, and relay accurate message details so our clients can rely on us completely. Efficiently enter information into our computer system with high attention to detal.What We're Looking For:A welcoming, upbeat, and professional phone presence.Strong English communication skills (excellent spelling and grammar).Comfortable navigating a Windows-based computer environment.Typing speed of 35+ WPM.Reliable attendance and a strong work ethic.Flexibility to work one weekend day each week.Benefits (Waiting period may apply):Employee Stock Ownership (ESOP) – Share in the company's success!Medical, Dental, and Vision InsuranceTraditional 401k with company matching and Free Life InsurancePaid Time Off and Legal assistance programsAMTI is an Equal Opportunity Employer. 
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