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Call Center Manager Jobs in Decatur, GA (NOW HIRING)

Gallagher

Call Center Representative

Atlanta, GA · Remote

$16/hr

Respond to employee inquiries in a call center environment via telephone. * Assist with benefits and payroll-related questions, research issues, and process required documentation. * Troubleshoot and ...

Emory Healthcare

Call Center Associate

Tucker, GA

$18 - $21.93/hr

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

This role manages incoming calls, processes meal requests through room service diet software, and ... Call Center Operations * Answer incoming calls from patients and patient family members requesting ...

SelecSource

Call Center/ Sales Rep

Mcdonough, GA · Remote

$22/hr

Multi-task while managing multiple customer interactions and systems * Build positive relationships with customers * Meet performance and sales goals * Maintain accurate customer information and ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Company Description NJTECH is a global managed IT service, IT consulting, and business solutions ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Company Description NJTECH is a global managed IT service, IT consulting, and business solutions ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

AnswerMTI

Call Center Representative

Atlanta, GA · On-site

$16/hr

Full-Time Call Center RepresentativeLocation: Atlanta, GA (In-Office) l Pay: $16/hrSchedule: 40 hours/week, 10-hrs Shifts l Must work one weekend day (Sat or Sun) and HolidaysAt AMTI, we pride ...

Ultimate LLC

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

We are looking to hire professional call center representatives for a 4 week assignment in Alpharetta! Key Responsibilities * Handle customer inquiries and concerns through inbound and outbound ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Decatur, GA

Call Center Manager information

See Decatur, GA salary details

$28.8K

$62.3K

$106.9K

How much do call center manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center manager in Decatur, GA is $62,323.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $73,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Decatur, GA?

The most popular types of Call Center jobs in Decatur, GA are:

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For Call Center Manager jobs in Decatur, GA, the most frequently searched job titles are:

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Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,323 per year, or $30 per hour.

Call Center Representative

Gallagher

Atlanta, GA • Remote

$16/hr

Full-time

Posted 7 days ago

Arthur J. Gallagher & Co. rating

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

212th of 311 rated insurance

Job description

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 

Overview
Are you passionate about helping others and delivering exceptional customer service? As a Customer Service Representative, you will play an important role in supporting employees of our clients by answering questions, resolving issues, and providing guidance related to benefits and payroll. If you enjoy problem-solving, helping people, and working in a fast-paced environment, we'd love to connect with you!
 
Position Details
  • Pay: $16.00 per hour
  • Schedule: Full-time, 40 hours per week
  • Hours: Monday through Friday, between 8:00 AM - 5:00 PM Eastern Time
  • Work Arrangement: Fully remote
  • Gallagher will provide all necessary equipment; you will simply need a reliable high-speed internet connection.

How you'll make an impact
 
  • Provide outstanding customer service and support while building positive relationships with employees and clients.
  • Respond to employee inquiries in a call center environment via telephone.
  • Assist with benefits and payroll-related questions, research issues, and process required documentation.
  • Troubleshoot and resolve customer concerns with professionalism and accuracy.
  • Meet or exceed quality standards, productivity goals, and performance metrics while delivering an exceptional customer experience.

About You

Required: High School Diploma/GED and 1+ years of related experience.
Preferred:

  • Previous customer service experience.
  • Strong typing skills and basic computer proficiency.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and navigate multiple systems while assisting customers.
  • Experience using Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
  • Exposure to employee benefits, human resources, or payroll processes.
  • Previous call center experience.


Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:

Required: High School Diploma/GED and 1+ years of related experience.
Preferred:

  • Previous customer service experience.
  • Strong typing skills and basic computer proficiency.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and navigate multiple systems while assisting customers.
  • Experience using Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
  • Exposure to employee benefits, human resources, or payroll processes.
  • Previous call center experience.


Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks

Education:UNAVAILABLEEmployment Type: FULL_TIME

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