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Night Shift Call Center Jobs in Decatur, GA (NOW HIRING)

Express Employment Professionals

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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

... 8 hours per shift, Day or Night -Need to be able to work a Saturday OR Sunday every week -TOTAL ... Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager ...

Emory Healthcare

Call Center Associate

Tucker, GA · On-site

Description The Call Center Associate serves as the primary point of contact for patients and ... Shift work, Travel may be required. Use of personal protective equipment, including respirators ...

Emory Healthcare

Call Center Associate

Atlanta, GA

Emory Healthcare Call Center Associate Be inspired. Be valued. Belong. At Emory Healthcare we fuel ... Shift work, Travel may be required. Use of personal protective equipment, including respirators ...

Emory Healthcare

Call Center Associate

Tucker, GA

$18 - $21.93/hr

The Call Center Associate serves as the primary point of contact for patients and patient families ... Shift work, Travel may be required. Use of personal protective equipment, including respirators ...

Emory Healthcare

Call Center Associate

Tucker, GA

Description The Call Center Associate serves as the primary point of contact for patients and ... Shift work, Travel may be required. Use of personal protective equipment, including respirators ...

Emory Healthcare

Call Center Associate

Tucker, GA

Description The Call Center Associate serves as the primary point of contact for patients and ... Shift work, Travel may be required. Use of personal protective equipment, including respirators ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... work specified shift and extended hours as necessary Qualifications High School diploma or ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ... work specified shift and extended hours as necessary Qualifications High School diploma or ...

Emory Healthcare

Job Call Center Associate

Atlanta, GA · On-site

Call Center Associate The Call Center Associate serves as the primary point of contact for patients ... Shift work, Travel may be required. Use of personal protective equipment, including respirators ...

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Night Shift Call Center information

See Decatur, GA salary details

$10

$16

$24

How much do night shift call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for night shift call center in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Night Shift Call Center Agent, and why are they important?

To thrive as a Night Shift Call Center Agent, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically required. Patience, resilience, and the ability to stay focused during non-traditional hours set outstanding agents apart. These skills and qualities ensure effective customer support, high performance, and reliable service during overnight shifts.

What are some common challenges faced by employees working the night shift in a call center, and how can they be managed?

Working the night shift in a call center often means adjusting to a different sleep schedule and managing fatigue, as you may be working when your body is naturally used to resting. Night shift employees may also experience less direct supervision and fewer colleagues on-site, requiring strong self-motivation and problem-solving skills. To manage these challenges, it’s important to establish a consistent sleep routine, communicate regularly with your team, and take scheduled breaks to stay alert. Many call centers provide additional support and resources for night shift workers, such as wellness programs or access to supervisors during off-hours.

What are night shift call center jobs?

Night shift call center jobs involve handling customer inquiries, support requests, or outbound calls during nighttime hours, often to provide 24/7 service or to assist customers in different time zones. Employees typically work late evening, overnight, or early morning shifts. These roles may involve answering phone calls, responding to emails or chats, and resolving issues for customers. Night shift call center agents need strong communication skills, patience, and the ability to work effectively during non-traditional hours. Many companies offer additional compensation or benefits for working night shifts.

What is the 80/20 rule in call centers?

In a night shift call center, the 80/20 rule, also known as the Pareto principle, suggests that roughly 80% of call volume or issues are caused by 20% of customers or problems. Understanding this helps agents prioritize and focus on the most impactful issues to improve efficiency and customer satisfaction.

What is the difference between Night Shift Call Center vs Customer Service Representative?

AspectNight Shift Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceOffice, retail, or remote settings
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, patience, product knowledge
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

The Night Shift Call Center typically involves working overnight hours in a call center environment, focusing on customer support or sales. Customer Service Representatives may work during regular hours or remotely, providing similar support but often during daytime shifts. Both roles require strong communication skills and industry-specific knowledge, but differ mainly in work hours and environment.

What are popular job titles related to Night Shift Call Center jobs in Decatur, GA? For Night Shift Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Night Shift Call Center jobs in Decatur, GA look for? The top searched job categories for Night Shift Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Night Shift Call Center jobs? Cities near Decatur, GA with the most Night Shift Call Center job openings:
Night Shift Call Center jobs near you
Inbound Call Center Representative

Inbound Call Center Representative

Express Employment Professionals

Marietta, GA • On-site

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

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Job description

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours

(THIS IS NOT A REMOTE POSITION)

COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week) - 2nd shift hours

- Must be able to work one shift on the weekend!

Pay Rate: $16 /hour. Mon.-Fri. AND $17.50/hour on Sat-Sunday

If Bilingual = extra $.50/hour

Company is open 24/7- so hours are open and flexible (all shifts)

-Any hour combination of 8 hours per shift, Day or Night
-Need to be able to work a Saturday OR Sunday every week

-TOTAL = 40 hours - 32 hours during week/ 8 hours during weekend
Job Description:
-You will be fielding phone calls from all over the United States
-You will need to be speaking on the phone and keying information into the computer while you are on the phone
-Once receiving calls, you will be relaying messages to dispatcher on duty
Requirements:
*Typing 35 wpm
*Completion of spelling test
*Good phone voice
*Good grammar

Company Description

Express Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are:
Administrative Services Commercial Services
- Accounting/Finance - Warehouse/forklift
- General Admin - Carpenters
- Data Entry - Mechanics
- Customer Service - CDL/ Delivery Drivers
- Call Center - Machine Maintenance
- Receptionist - Project Managers/Estimators
- Office Manager - Welders
- HR - General Labor
- Inside/Outside Sales - Inventory Specialist
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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