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Call Center Agent Jobs in Decatur, GA (NOW HIRING)

Horizon Point Marketing

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

New

AYS

Call Center Agent

Atlanta, GA · Remote

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA

$14.50 - $19/hr

Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and customer service operations. This role is ideal for individuals who enjoy helping others, solving ...

Alphabe Insight Inc

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Introduction We are seeking a customer-focused Call Center Agent to support communication and customer service operations. This role is ideal for individuals who enjoy helping others, solving ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

Answer Mti

Full Time Call Center Agent

Atlanta, GA

$16/hr

Full Time Call Center Agent Immediately hiring Full Time Call Center Agents at AMTI! Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers.

Tele Specialists

Call Center Agent

Atlanta, GA

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...

AnswerMTI

Full Time Call Center Agent

Atlanta, GA · On-site

$16/hr

Call Center Agents at AMTI provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll ...

Corporate Temps

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Call Center Agent (Must be clear on state taxes)

Chamblee, GA · On-site

$15 - $17/hr

* MUST HAVE A MINIMUM OF 2-3 YEARS OF CALL CENTER EXP * In this role you will answer inbound calls from customers who have questions, comments, or complaints about our services. You will also assist ...

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How much do call center agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for call center agent in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are popular job titles related to Call Center Agent jobs in Decatur, GA? For Call Center Agent jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Decatur, GA look for? The top searched job categories for Call Center Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Agent jobs? Cities near Decatur, GA with the most Call Center Agent job openings:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Decatur, GA as of May 2026, with employment types broken down into 5% As Needed, 45% Full Time, 43% Part Time, 2% Temporary, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $34,962 per year, or $16.8 per hour.

Call Center Agent

Horizon Point Marketing

Atlanta, GA

$14.50 - $19/hr

Other

Posted yesterday

Job description

Job Description

  • Polished and approachable.

  • Strong communication skills.

  • Organized and dependable.

  • Enjoys working with people.

If you enjoy being the first friendly face, apply today!

Call Center Agent

Introduction:
Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you’ll support customers through professional and positive conversations.

Responsibilities:

  • Engage in clear and courteous customer conversations.

  • Provide accurate information and assistance.

  • Maintain quality and consistency in interactions.

  • Support team performance goals.

  • Uphold service standards and professionalism.

What We Offer:

  • Structured training and coaching.

  • Opportunities for growth and advancement.

  • Performance-based incentives.

  • A supportive, team-driven environment.

Apply now and build valuable experience!

Qualifications:
Qualifications

  • Confident and clear communicator.

  • Patient and solution-focused.

  • Reliable and motivated.

  • Comfortable in fast-paced environments.

Additional Information

  • Competitive salary

  • Growth opportunities within the organization

  • Professional development and skill-building support

  • Collaborative and structured work environment

  • Stable, full-time position with long-term potential

Apply