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Call Center Agent Jobs in Decatur, GA (NOW HIRING)

Ova Technologies

: Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them ...

Tele Specialists

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM. About Us: TeleSpecialists is ...

Tele Specialists

Call Center Agent

Brookhaven, GA · On-site

$14.75 - $19.50/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

TeleSpecialists LLC

Call Center Agent

Atlanta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent / Navigator This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM About Us: TeleSpecialists is ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Decatur, GA

Call Center Agent information

See Decatur, GA salary details

$10

$16

$24

How much do call center agent jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for call center agent in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

How do I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Employers often require basic computer proficiency and may provide training on specific tools or scripts; some positions may also require prior customer service experience. Certifications are not mandatory but can enhance your prospects.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What jobs pay 4000 a week without a degree?

A call center agent typically does not earn $4,000 a week without significant experience, specialized skills, or management responsibilities. High-paying roles in sales, real estate, or freelance consulting can reach that level, but they often require strong communication skills, a network, or self-employment. Most jobs paying this amount without a degree are rare and usually involve commission-based earnings or entrepreneurial efforts.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, team leaders, or technical support supervisors, with salaries often exceeding $60,000 annually. These positions usually require leadership skills, industry experience, and sometimes certifications in customer service or management.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

How can I make 2000 a week working from home?

A call center agent can potentially earn $2,000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with customer service tools, and working flexible hours can help increase earnings, but achieving this income level typically requires experience and a high-volume workload.
More about Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Decatur, GA? The most popular types of Call Center Agent jobs in Decatur, GA are:
What are popular job titles related to Call Center Agent jobs in Decatur, GA? For Call Center Agent jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Decatur, GA look for? The top searched job categories for Call Center Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Agent jobs? Cities near Decatur, GA with the most Call Center Agent job openings:
Call Center Agent jobs near you

: Call Center Agent

Ova Technologies

Alpharetta, GA • On-site

$14.75 - $19.25/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Agent

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, provide product and service information, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Answer incoming customer calls and respond to inquiries professionally.
  • Make outbound calls for customer follow-ups, surveys, or sales support activities.
  • Resolve customer complaints and provide appropriate solutions.
  • Accurately document customer interactions in CRM or call management systems.
  • Provide information regarding products, services, billing, and company policies.
  • Escalate complex customer issues to the appropriate department.
  • Meet individual and team performance targets, including call quality and productivity metrics.
  • Maintain customer confidentiality and data security.
  • Follow company procedures and customer service standards.
  • Participate in training and continuous improvement initiatives.
Required Qualifications
  • High School Diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.
  • 1+ year of experience in a call center, customer service, or support role preferred.
  • Basic computer and data entry skills.
Required Skills
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Active listening skills.
  • Problem-solving and conflict resolution abilities.
  • Ability to multitask and work under pressure.
  • Time management and organizational skills.
  • Proficiency in Microsoft Office applications.
  • Ability to work flexible shifts if required.
Preferred Skills
  • Experience with CRM software (Salesforce, Zendesk, Freshdesk, HubSpot).
  • Knowledge of call center technologies and ticketing systems.
  • Experience handling high call volumes.
Key Competencies
  • Customer Focus
  • Professionalism
  • Patience and Empathy
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Accountability
Benefits
  • Competitive Salary
  • Health Insurance
  • Paid Time Off
  • Incentive Programs
  • Employee Training and Development
  • Career Advancement Opportunities
Working Conditions
  • Office-based, remote, or hybrid work environment.
  • May require evening, weekend, or holiday shifts.
  • Fast-paced environment with performance metrics and call volume targets.

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