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Call Center Agent Jobs in Decatur, GA (NOW HIRING)

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.50 - $19.25/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Nelson Exteriors

Call Center Manager

Marietta, GA · On-site

$55K - $60K/yr

Our call center is the front door of the company. Every lead, every appointment, and every homeowner's first impression starts here. We're not looking for a manager who leads from a desk and a ...

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Service Gurus Inc

Call Center Representative

Atlanta, GA · On-site

$15 - $25/hr

We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Niagara Falls NY. Company Description Service Gurus Inc. is a labor ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

RemX

Be Seen First

Call Center Specialist

Alpharetta, GA · On-site

$20/hr

Banking Call Center Specialist Alpharetta, GA - Onsite (must live within 20-25 miles) $20/hr Direct Hire Schedule: Monday-Friday, 8am-8pm EST + rotating Saturdays (2-3/month) Requirements: * 1+ year ...

New

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PMAbout UsWe're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about ...

Zoo Atlanta

Call Center Associate

Atlanta, GA · On-site

Call Center Associate The Call Center Associate is responsible for providing an excellent sales and guest experience over the phone. They will assist the department with achieving the annual business ...

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 9:00 am to 5:30 ...

Ascensus

Call Center Representative

Atlanta, GA · On-site

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! The first 4-6 weeks consist of training from 9:00 am to 5:30 ...

Service Gurus Inc

Be Seen First

Call Center Representative

Atlanta, GA · On-site

$17 - $20/hr (+ commission)

We specialize in call center job placements such as sales and debt collections. We operate from Atlanta, GA, Charlotte NC, and Buffalo NY.

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery ...

Prime Marketing

Call Center Team Lead

Atlanta, GA · Remote

Prior team leadership, coaching, quality, training, or comparable call center leadership experience ... Why Join Us? This role offers the opportunity to directly influence agent development, team ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Decatur, GA

Call Center Agent information

See Decatur, GA salary details

$10

$16

$24

How much do call center agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call center agent in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Decatur, GA?

The most popular types of Call Center Agent jobs in Decatur, GA are:

What are popular job titles related to Call Center Agent jobs in Decatur, GA?

For Call Center Agent jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Decatur, GA look for?

The top searched job categories for Call Center Agent jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Call Center Agent jobs?

Cities near Decatur, GA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Decatur, GA as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,962 per year, or $16.8 per hour.

Call Center

Atlanta, GA

Chicken Salad Chick
Restaurants • 1 - 5K employees
Learn more about Chicken Salad Chickexternal

$15.25 - $19/hr

Full-time

Re-posted 14 days ago

Chicken Salad Chick rating

5.6

Company rating: 5.6 out of 10

Based on 156 frontline employees who took The Breakroom Quiz

Job description

Responsibilities

  • Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
  • Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
  • Accurately entering data into the order entry system to facilitate seamless order processing.
  • Adhering to standard work practices to ensure professional and consistent service delivery.
  • Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
  • Proactively addressing and resolving customer issues, including order fulfillment and information requests.

Requirements

  • 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
  • Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
  • Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
  • Familiarity with Salesforce.com is a plus but not required.

What Chicken Salad Chick employees say

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