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Call Center Agent Jobs in Decatur, GA (NOW HIRING)

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM ...

thryvlgbt

Call Center Evening

Atlanta, GA · On-site

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

SSRG Cake, LLC - 07

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

High volume call center experience * 1+ year of customer service or call center experience * Strong communication and active listening skills * Ability to multitask and navigate multiple systems ...

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All JobsCall Center Agent JobsCall Center Agent Jobs in Decatur, GA

Call Center Agent information

See Decatur, GA salary details

$10

$16

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How much do call center agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center agent in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What is a call center agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a call center agent?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Decatur, GA?

The most popular types of Call Center Agent jobs in Decatur, GA are:

What are popular job titles related to Call Center Agent jobs in Decatur, GA?

For Call Center Agent jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Agent jobs in Decatur, GA look for?

The top searched job categories for Call Center Agent jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Call Center Agent jobs?

Cities near Decatur, GA with the most Call Center Agent job openings:

Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Decatur, GA as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,962 per year, or $16.8 per hour.

Bilingual MRI Call Center Agent

Atlanta, GA • On-site

Ortho Sport and Spine Physicians
Outpatient Health Care • 201 - 500 employees
Learn more about Ortho Sport and Spine Physiciansexternal

Full-time

Re-posted 21 days ago

Job description

Description
SUMMARY:
Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
The agent will need to handle many MRI inbound and outbound calls to our patients. Provide outstanding service to our patients by answering questions, addressing concerns, scheduling MRI appointments. The successful candidate must be reliable, polite and adaptable. Candidate should be patient-focused, efficient and detail oriented.
DUTIES:
• Engaging in active listening with caller, confirming or clarifying scheduled MRI appointments
• Utilizing EMR, spreadsheets and given material appropriately
• Answering or making calls out to patients pertaining to MRI
• Scheduling, rescheduling MRI appointments
• Meeting quotas
REQUIREMENTS:
• Knowledge of HIPAA and OSHA standards as pertains to the job
• Proven ability to maintain confidentiality
• Attentive to detail, proven ability to multi-task and take ownership of assigned tasks
• Ability to work independently
• Previous experience in customer service
• Strong phone and verbal communication skills
EDUCATION AND EXPERIENCE:
• High school diploma or equivalent
• 1-3 years of experience in call center environment
• Good data entry and typing skills
• Bilingual
Required Skills

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