ZipRecruiter

Log In

1

Call Center Agent Jobs in Decatur, GA (NOW HIRING)

RemX

Be Seen First

Customer Service Call Center Agent

Alpharetta, GA · On-site

$20/hr

Seeking a Customer Service Call Center Specialist to handle high-volume inbound and outbound calls while delivering exceptional service. This role involves assisting customers with account-related ...

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

Corporate Temps

Be Seen First

Call Center Agent (Must be clear on state taxes)

Chamblee, GA · On-site

$15 - $17/hr

* MUST HAVE A MINIMUM OF 2-3 YEARS OF CALL CENTER EXP * In this role you will answer inbound calls from customers who have questions, comments, or complaints about our services. You will also assist ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

thryvlgbt

Call Center Evening

Atlanta, GA · On-site

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

next page

Showing results 1-20

All JobsCall Center Agent JobsCall Center Agent Jobs in Decatur, GA

Call Center Agent information

See Decatur, GA salary details

$10

$16

$24

How much do call center agent jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for call center agent in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

How do I become a call center agent?

To become a call center agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computers and customer service software is often required; some roles may also require basic knowledge of a foreign language or specific certifications.

What job makes $10,000 a month without a degree?

A call center agent typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in this field are uncommon without advanced management roles, sales commissions, or working for high-paying companies, which may require additional training or certifications. Most entry-level positions in call centers offer lower salaries, but some sales or technical support roles with performance incentives can reach higher income levels.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

How to make 2000 a week working from home?

A call center agent can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high call volumes or specialized accounts that pay higher commissions or bonuses. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can increase earning potential. Some roles may also offer performance-based incentives that contribute to higher weekly income.

How do you get hired in a call center?

To get hired as a call center agent, candidates typically need a high school diploma or equivalent, good communication skills, and basic computer proficiency. Employers often require completing an application, passing a skills assessment or interview, and may provide training on specific tools or scripts used in the role.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.
More about Call Center Agent jobs
What are popular job titles related to Call Center Agent jobs in Decatur, GA? For Call Center Agent jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Decatur, GA look for? The top searched job categories for Call Center Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Agent jobs? Cities near Decatur, GA with the most Call Center Agent job openings:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Decatur, GA as of June 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $34,962 per year, or $16.8 per hour.
Temporary Call Center Universal Agent, US (Remote)

Temporary Call Center Universal Agent, US (Remote)

Carter's, Inc.

Atlanta, GA • On-site, Remote

$14.50 - $19/hr

Full-time

Posted 11 days ago

Carter's rating

6.0

Company rating: 6.0 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

53rd of 102 rated fashion retailers

Job description

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
HOW YOU'LL MAKE AN IMPACT:
The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management).
** $15.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs
50% - Customer Interaction & Communication:
  • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
  • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

20% Technology, Training, Sales & Follow-Up:
  • Use technology tools as directed and within established guidelines to support daily tasks
  • Participate in individual and team training sessions to stay current with knowledge and best practices
  • Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities
  • Schedule and manage any required customer follow-ups following Contact Center guidelines

30% Documentation & Data Management:
  • Complete necessary documentation to manage customer complaints and solutions
  • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems
  • Maintain confidentiality of the organization's customer data

WE'D LOVE TO HEAR FROM YOU IF:
Must have:
  • 6+ months of customer service experience
  • Ability to communicate effectively in both written and verbal communication
  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision

Preferred skills and experience:
  • Call center, Retail, and/or E-commerce experience is a plus
  • Technical aptitude is a plus, but not required

#LI-Remote
MAKE A CAREER AT CARTER'S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

What Carter's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply