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Call Center Agent Jobs in Decatur, GA (NOW HIRING)

Chicken Salad Chick

Call Center

Atlanta, GA

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

thryvlgbt

Call Center Evening

Atlanta, GA

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

Pitch Health Solutions

Transfer Agent

Atlanta, GA · Remote

Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and coachable. * Tech-ready: * PC or laptop with i5 processor (or higher), Windows 10+ * Upload Sped of ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Vitalsearchgroup

Call Center Manager

Atlanta, GA

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Sonic Automotive

Esales Agent - Global Imports BMW

Atlanta, GA · On-site

$14.25 - $18.75/hr

The eSales Agent is responsible for engaging with customers who are contacting the dealership with ... Minimum 1 year call center or sales focused experience * Able to set priorities, multi-task, and ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Hiregy

Call Center Specialist

Alpharetta, GA

$20 - $23/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $20.00 per hour $23.00 per hour with (2)+ years of banking call center/compliance Type: Direct hire ...

Comsult Connect

Call Center Representative

Atlanta, GA

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Hiregy

Call Center Specialist

Alpharetta, GA

$19 - $22/hr

Call Center Specialist (Banking) Location: Alpharetta, GA 30022 - This position is onsite Pay: $19.00 per hour $22.00 per hour with (2)+ years of banking call center/compliance Type: Direct hire ...

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Call Center Agent information

See Decatur, GA salary details

$10

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How much do call center agent jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for call center agent in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What Is a Call Center Agent?

A call center agent accepts incoming calls or makes outgoing calls for a business in a call center. These calls may be for a variety of situations, such as customer service, sales calls, product instructions, and billing inquiries. You may be responsible for taking orders, handling customer complaints, and answering questions from callers. In sales jobs, your duties may also include setting appointments and making product sales. Many call center agents are promoted to inside sales or other jobs after excelling at their work in the call center.

What are the key skills and qualifications needed to thrive as a Call Center Agent, and why are they important?

To thrive as a Call Center Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is essential. Patience, active listening, and resilience under pressure are standout soft skills for this role. These skills ensure efficient issue resolution, customer satisfaction, and high-quality service in a fast-paced environment.

What are some common challenges faced by call center agents and how can they be managed effectively?

Call center agents often encounter challenges such as handling high call volumes, managing difficult or emotional customers, and adhering to strict performance metrics. Effective time management, active listening, and maintaining a positive attitude can help agents manage stress and deliver quality service. Most call centers provide training, supportive supervisors, and access to knowledge bases, which can assist agents in resolving issues efficiently and maintaining job satisfaction.

What are call center agents?

Call center agents are professionals who handle incoming or outgoing customer calls for a business. They assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents may work in customer service, technical support, sales, or telemarketing. Their role often involves using specialized software to manage calls and document interactions, as well as maintaining a high level of professionalism and customer satisfaction.

What is the difference between Call Center Agent vs Customer Service Representative?

AspectCall Center AgentCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in a shared space, handling inbound/outbound callsOffice or remote settings, handling customer inquiries via phone, email, or chat
Employer & Industry UsageTelecommunications, retail, finance, healthcareRetail, banking, tech companies, service providers
Common Search & ComparisonOften compared for similar roles in customer support

Both Call Center Agents and Customer Service Representatives handle customer inquiries and require similar credentials. The main difference lies in their work environment and communication channels, with Call Center Agents primarily working in call centers handling calls, while Customer Service Reps may work in various settings and handle multiple communication methods.

More about Call Center Agent jobs
What are popular job titles related to Call Center Agent jobs in Decatur, GA? For Call Center Agent jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Agent jobs in Decatur, GA look for? The top searched job categories for Call Center Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Agent jobs? Cities near Decatur, GA with the most Call Center Agent job openings:
Call Center Agent jobs near you
Infographic showing various Call Center Agent job openings in Decatur, GA as of May 2026, with employment types broken down into 5% As Needed, 45% Full Time, 43% Part Time, 2% Temporary, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $34,962 per year, or $16.8 per hour.
Bilingual MRI Call Center Agent

Bilingual MRI Call Center Agent

Ortho Sport and Spine Physicians

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Job description

Description
MRI Scheduling Coordinator
Join the OSSP Team!
Ortho Sport & Spine Physicians is a rapidly growing, nationally recognized orthopedic practice specializing in sports medicine, orthopedic spine surgery, and interventional spine care. With locations throughout the U.S. including an Ambulatory Surgery Center in Atlanta .OSSP is committed to delivering state-of-the-art, minimally invasive treatment solutions that help patients return to active, pain-free lives.
We are currently seeking a motivated, patient-focused, and detail-oriented MRI Scheduling Coordinator to join our growing team!
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping patients, and takes pride in providing exceptional customer service while coordinating critical imaging appointments.
Position Summary
The MRI Scheduling Coordinator is responsible for handling a high volume of inbound and outbound calls related to MRI scheduling and patient coordination. This individual serves as an important point of contact for patients by answering questions, addressing concerns, scheduling appointments, and ensuring a smooth and positive patient experience throughout the imaging process.
The ideal candidate is professional, reliable, adaptable, and committed to delivering excellent patient care with every interaction.
Key Responsibilities
  • Schedule, reschedule, and confirm MRI appointments for patients across multiple OSSP locations.
  • Handle a high volume of inbound and outbound patient calls related to MRI scheduling and coordination.
  • Engage in active listening to understand patient needs while providing accurate information and support.
  • Verify and clarify appointment details to ensure scheduling accuracy and efficiency.
  • Utilize EMR systems, spreadsheets, and internal scheduling tools appropriately and accurately.
  • Answer patient questions regarding MRI appointments, preparation instructions, and scheduling concerns.
  • Maintain accurate documentation and patient records within company systems.
  • Collaborate with internal departments and clinical teams to ensure seamless patient care coordination.
  • Meet productivity, quality, and scheduling performance expectations.
  • Perform additional administrative and operational duties as assigned.

What We're Looking For
  • Strong customer service and communication skills
  • Professional, courteous, and compassionate phone etiquette
  • Excellent attention to detail and organizational skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong sense of accountability and ownership over assigned tasks
  • Ability to work both independently and collaboratively within a team
  • Proven ability to maintain confidentiality and professionalism at all times
  • Bilingual (English/Spanish) strongly preferred

Requirements
  • Knowledge of HIPAA and OSHA standards as they relate to patient care and confidentiality
  • Strong verbal communication and active listening skills
  • Comfortable managing a high call volume while maintaining excellent service standards
  • Proficient computer, data entry, and typing skills
  • Ability to navigate EMR systems and scheduling platforms effectively

Education & Experience
  • High school diploma or equivalent required
  • 1-3 years of experience in a healthcare, scheduling, or call center environment preferred
  • Previous medical office or imaging scheduling experience is a plus

Why OSSP?
At OSSP, we believe our team members are the heart of our organization. We foster a supportive, collaborative, and growth-oriented culture where employees are empowered to make a meaningful impact on patients' lives every day.
If you are passionate about patient care, enjoy helping others, and are looking to grow with an innovative healthcare organization, we would love to hear from you!
Equal Opportunity Employer
Ortho Sport & Spine Physicians is an Equal Opportunity Employer and values diversity at all levels of the organization. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.
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