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Virtual Call Center Jobs in Decatur, GA (NOW HIRING)

Aaron's

Customer Retention Agent

Atlanta, GA · On-site

$15.30 - $15.80/hr

As a Customer Retention Agent , you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service ...

Aaron's

Customer Retention Agent (Bilingual)

Atlanta, GA · On-site +1

$15.30 - $15.80/hr

As a Customer Retention Agent , you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service ...

Georgia

Contact Center Specialist

Decatur, GA

Effectively utilize the phone, email and virtual chat systems for assisting customers and tracking ... Experience working in an automated customer service call center. All selected applicants may be ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for virtual call center in Decatur, GA is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $15.96 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Virtual Call Center jobs in Decatur, GA? For Virtual Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Decatur, GA look for? The top searched job categories for Virtual Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Call Center jobs? Cities near Decatur, GA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you

Product Support Specialist - Tax Client (CSR Work From Home Call Center) Bonuses Offered

Perfect Dynamics Virtual Solutions, LLC.

Marietta, GA

$12/hr

Contractor

Posted 5 days ago

Job description

Company Description

Perfect Dynamics Virtual Solutions is a BPO (Business Process Outsourcing), BPI (Business Process In-sourcing), RPO (Recruitment Process Outsourcing), (Banking Business Process Outsourcing) corporation and KPO (Knowledge Process Outsourcing) and homeshoring corporation. We provide Business and IT Solution services to fortune 500 and government organizations. We specialize in providing assistance in B2B Sales Operations, Information Technology/Telecommunication operations, Financial Management/Merchant Services, Business Consulting, and Full Service Recruitment/Staffing Services.

Arise Virtual Solutions Affiliation

Perfect Dynamics Virtual Solutions, LLC. is an Independent Business Corporation (IBO) partnered with Arise Virtual Solutions in efforts to provide exceptional customer service to our clients. As an Certified Arise IBO we hold a master service agreement that allows CSP's to work under our umbrella corporation in order to service clients in the aspect of call center - customer service roles. Our CSP's will provide customer service in the roles of Billing, CSR support, Chat Operator, and Technical Support for major Fortune 500 Corporations.

Job Description

Customer service representative is responsible for responding to customers via inbound customer service and sales calls. Providing exceptional customer service on behalf of our client to increase customer engagement and satisfaction. Candidate should be comfortable with handling some sales calls and minor technical support. Candidate should have strong customer service acumen with a First Call, First Resolution consistency and ability to up-sell.

SHIFT REQUIREMENTS

  • Schedule Your Own Hours
  • Work a min 20 hours per week = 15 hrs weekday + 5 hrs Sat/Sun
  • Paid 16th and last day of the month


SALARY/COMPENSATION/BENEFITS

  • $12 Per Hour + incentives
  • Opportunity for Advancement for the right candidates
  • Some benefits offered after 90 days of servicing

The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95).

REQUIRED SKILLS

  • Must be a High School Graduate
  • Must be at least 18 years of age
  • 6 months of Customer Service Experience
  • Good Communication Skills
  • Self-Starter
  • Able to work with minimal supervision
  • Multi-tasker (able to move between multiple screens)

Preferred Skills

  • 1 year of call center experience
  • Associates Degree or Higher
  • Leadership Skills and Experience
  • High Achiever/Overachiever
  • Coachable
  • Willing to take on more responsibility

Qualifications

The skills listed below are not inclusive and only replicate some of the required skills. All candidates are required to do a voice assessment and background check. Candidates are responsible for their background check which is paid directly to the Background Search Vendor ($7.95).

REQUIRED SKILLS

  • Must be a High School Graduate
  • Must be at least 18 years of age
  • 6 months of Customer Service Experience
  • Good Communication Skills
  • Self-Starter
  • Able to work with minimal supervision
  • Multi-tasker (able to move between multiple screens)

Preferred Skills

  • 1 year of call center experience
  • Associates Degree or Higher
  • Leadership Skills and Experience
  • High Achiever/Overachiever
  • Coachable
  • Willing to take on more responsibility


Only Individuals who meet these Technical Requirements can service this client:

Windows 7, Windows 8, or Windows 10 (32 or 64 bit) Internet Explorer 8 with minimum of 4 Gigabytes of Ram.

A second monitor found to be beneficial for this program

Additional requirements may be found in the Arise Workstation Requirements 

NOTE: Windows XP , Windows Vista, Windows 2000 and MAC OS Not Currently Supported

Additional Information

All candidates are required to complete certification for the client that is unpaid. You will begin receiving pay once you complete the certification and have passed all necessary skill assessments with a 85% or better score. This client is very strict and 100% attendance is required (no tardies or absences).

Certification Completion Criteria

  • Maintaining 100% attendance throughout the entire certification course, up to and including certification
  • Successfully pass all tests and quizzes
  • Successfully pass Grad Bay/Nesting (first week live) 5 days, 4 hours a day - 2 hours of live calls and 2 hours of Adobe class time
  • Complete all self-paced assignments
  • Provide a completed Notarized Affidavit of Identification with Photo ID


******We are currently not accepting new profiles for this opportunity from residents in the following states: California, Connecticut, Massachusetts, Maryland, New York, Oregon.*****


Perfect Dynamics VSC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Perfect Dynamics VSC, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Perfect Dynamics VSC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Perfect Dynamics VSC's employees to perform their job duties may result in discipline up to and including discharge.

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