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Virtual Call Center Jobs in Decatur, GA (NOW HIRING)

1st Class Assist

Appointment Setter

Atlanta, GA · On-site

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

1st Class Assist

Appointment Setter

Atlanta, GA · Remote

Company Description We are a new company that provides virtual assistance, inbound and outbound call center solutions and administration support to businesses at an affordable cost. Our services are ...

Allied Universal

Trainer, Part-time, Remote

Atlanta, GA

$22 - $27/hr

Must have previous virtual training experience Part-time (20-25 hours/week) $22.00 to $27.00 per hour depending on the training assignment Remote position RESPONSIBILITIES: * Effectively facilitate ...

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How much do virtual call center jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for virtual call center in Decatur, GA is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $15.96 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Virtual Call Center jobs in Decatur, GA? For Virtual Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Decatur, GA look for? The top searched job categories for Virtual Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Call Center jobs? Cities near Decatur, GA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Decatur, GA as of July 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,557 per year, or $13.7 per hour.
Dynamics Contact Center Architect

Dynamics Contact Center Architect

KAIZEN TECHNOLOGIES INC

Atlanta, GA • On-site

Full-time

Re-posted 22 days ago

Job description

Title: Dynamics Contact Center Architect
Location : Atlanta, GA
 
Skills Mandate – Dynamics 365, Power Apps, Contact center like Call center,  Copilot 365,  should be in Architect role
Digital Contact Center Transformation Architect 
 
We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders.
This is not more than a pure Dynamics architect role. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy.
What You’ll Do
  • Own Digital Contact Center Outcomes end to end (chat, messaging, and email)
  • Lead AI, Copilot, and Automation Strategy 
  • Architect and Evolve the Digital Contact Center Platform
  • Serve as a Trusted Onsite Advisor to Clients
  • Integration & Enterprise Enablement
Qualifications for Success:
  • 5+ years designing or leading digital contact center solutions. 
  • Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
  • Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction 
  • Hands-on experience implementing conversational AI, Copilot, or virtual agents. 
  • Experience with digital deflection strategies (self-service, bots, automation) 
  • Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI)
  • Copilot Studio experience preferred.