ZipRecruiter

Log In

1

Virtual Call Center Jobs in Decatur, GA (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsVirtual Call Center JobsVirtual Call Center Jobs in Decatur, GA

Virtual Call Center information

See Decatur, GA salary details

$5

$13

$20

How much do virtual call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for virtual call center in Decatur, GA is $13.73, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $15.96 per hour, depending on experience, location, and employer.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, GA? The most popular types of Call Center jobs in Decatur, GA are:
What are popular job titles related to Virtual Call Center jobs in Decatur, GA? For Virtual Call Center jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Decatur, GA look for? The top searched job categories for Virtual Call Center jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Call Center jobs? Cities near Decatur, GA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Decatur, GA as of May 2026, with employment types broken down into 4% Locum Tenens, 4% As Needed, 76% Full Time, 8% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $28,557 per year, or $13.7 per hour.

Contact Center Specialist

Student Finance Commission, Georgia - GSFC

Decatur, GA

Other

Medical, Life, Retirement

Posted 2 days ago

Job description

OUR MISSION

The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship, HOPE Grant, and Student Access Loan Program and provides college planning and other educational services to more than 2 million Georgians through GAfutures.org. The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.

WE OFFER

We offer excellent benefits including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan. Our standard business hours are Monday through Friday from 8am to 5pm. We also offer employee recognition and a great place to work! Our office is conveniently located in Tucker only 2 minutes from I-285.

DESCRIPTION

Under direct supervision, this entry-level position provides a full range of front line customer service support to students regarding the HOPE and Zell Miller Scholarship and Grant programs. Provide customers with prompt, courteous and accurate information about program procedures and regulations, eligibility requirements and the GAfutures website and student portal. Effectively utilize the phone, email and virtual chat systems for assisting customers and tracking customer service and communications.  Provide a high level of customer service including explaining web-based information to customers/students by phone, email and help ticket system.

JOB RESPONSIBILITIES

  • Maintain an understanding and knowledge base of the current program regulations and systems to assist customers. 
  • Provide a high level of customer service and report customer feedback.
  • Communicate effectively orally or in writing.
  • Efficiently utilize the phone, email and help ticket systems to provide customer service.
  • Handle and resolve routine customer complaints and/or problems.
  • Efficiently process incoming documents and update data records.
  • Work as a team member to produce needed outcomes.
  • Perform multiple responsibilities accurately and efficiently.
  • Work as a team member to produce needed outcomes.
  • Perform other duties as assigned to meet business needs.

The following standards express the background of education and experience as evidence of an applicant's ability to qualify for this position. Any combination of education and experience, if evaluated as equivalent, may qualify an applicant for this specific position.

PREFERRED QUALIFICATIONS

1. At least an Associate Degree from an accredited college or university and one year of experience in a customer service setting communicating information OR one year of experience in a call center.

2. Intermediate level proficiency in Microsoft Office applications.

3. One (1) year directly related experience in a college financial aid or student affairs environment.

4. Experience working in an automated customer service call center.

All selected applicants may be subject to a criminal background investigation and the highest level of education indicated will be verified before final approval to begin work. Applicants have the right to challenge the contents of any criminal history record obtained for the purpose of employment with GSFC.

The Georgia Student Finance Commission is an equal opportunity employer.

Note: This position is subject to close at any time once a satisfactory applicant pool has been identified.

High school diploma/GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Additional Information
  • Agency Logo:
  • Requisition ID: ADM0JPH
  • Number of Openings: 1
  • Shift: Day Job
  • Posting End Date: Jun 26, 2026

Apply