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Work From Home Convergys Call Center Jobs in Decatur, GA

Gallagher

Call Center Representative

Atlanta, GA · Remote

$16/hr

Work Arrangement: Fully remote * Gallagher will provide all necessary equipment; you will simply ... At times, we will consider transferable skills from previous roles. Gallagher is an affirmative ...

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Work From Home Convergys Call Center information

What is a work from home Convergys call center job?

A Work From Home Convergys Call Center job is a remote customer service position where employees handle inbound or outbound calls for various clients. Responsibilities typically include assisting customers with inquiries, troubleshooting issues, processing orders, and providing general support. Employees work from a home office, requiring a stable internet connection, a quiet environment, and company-provided or approved equipment. Training is usually provided to ensure familiarity with company procedures and client services. This role offers flexibility but requires strong communication skills and the ability to work independently.

What does a typical day look like for a work from home Convergys call center employee?

A typical day involves logging into secure company systems from your home office, answering customer inquiries via phone, chat, or email, and assisting with product or service issues. You’ll follow structured schedules and scripts while also troubleshooting problems and ensuring customer satisfaction. Regular team meetings and performance check-ins are conducted virtually, and you may rotate between handling incoming calls and administrative tasks as assigned. This remote work environment provides structure but also requires self-motivation and strong time management skills.

What are the key skills and qualifications needed to thrive in the work from home Convergys call center position?

To thrive as a Work From Home Convergys Call Center employee, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with CRM software, telephony systems, and reliable internet connectivity are often required, and some positions may ask for previous call center experience. Outstanding problem-solving abilities, patience, and the ability to work independently are valuable soft skills in this role. These qualities are crucial for providing excellent customer experiences and efficiently resolving issues while working remotely.

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Work From Home Convergys Call Center jobs near you

Call Center Representative

InfoCision - Work at Home

Atlanta, GA • Remote

$9 - $13/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Ready to Build a Career from Home?

Looking for a remote job that offers flexibility, weekly pay, and a supportive team? We're expanding and hiring enthusiastic Remote Call Center Representatives to assist customers for a variety of exciting client programs.

Every day is different. You'll answer inbound calls, make outbound calls, help solve customer concerns, and create positive experiences—all from the comfort of your home.

Why You'll Love Working with Us

  • Work 100% remotely
  • Paid training provided
  • Weekly pay
  • Access part of your earned wages before payday
  • Flexible scheduling with day, evening, and shifts available until 2:00 AM EST
  • Employee recognition and rewards
  • Opportunities for advancement as we continue to grow
  • Friendly, supportive leadership and coaching

What You'll Be Doing

  • Handle inbound and outbound customer calls.
  • Deliver friendly, professional customer service.
  • Follow client guidelines and call procedures.
  • Enter accurate information into company systems.
  • Resolve customer questions and concerns.
  • Meet quality and performance standards.

We're Looking for People Who

  • Enjoy talking with people and helping others.
  • Communicate clearly and professionally.
  • Are dependable and self-motivated.
  • Can work independently in a remote environment.
  • Can comfortably navigate a computer while speaking with customers.

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

Whether you're an experienced call center professional or looking for your next work-from-home opportunity, we'd love to meet you.

Apply today and discover why our team enjoys the flexibility, support, and opportunities that come with working remotely.

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

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