Technical Lead
Lewisville, TX · On-site
This is a Call Center infrastructure. Other synonyms to look for: "Intervoice", "Media Server ... Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal. 5-10 years of ...
Technical Lead
Lewisville, TX · On-site
This is a Call Center infrastructure. Other synonyms to look for: "Intervoice", "Media Server ... Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal. 5-10 years of ...
... break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle .Net, C ...
... break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle .Net, C ...
... break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle .Net, C ...
... break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle .Net, C ...
... break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle .Net, C ...
... break/fix (Convergys/Intervoice Preferred) Knowledge of Call Routing Platform (Genesys) Working Knowledge of telephony technologies in a call center environment Java, Linux, Oracle .Net, C ...
Convergys Call Center information
See salary details
$8.89 - $10.82
5% of jobs
$10.82 - $12.74
14% of jobs
$13.20 is the 25th percentile. Wages below this are outliers.
$12.74 - $14.66
24% of jobs
The median wage is $15.24 / hr.
$14.66 - $16.59
21% of jobs
$17.89 is the 75th percentile. Wages above this are outliers.
$16.59 - $18.51
15% of jobs
$18.51 - $20.43
10% of jobs
$20.43 - $22.36
4% of jobs
$22.36 - $24.28
2% of jobs
$24.28 - $26.20
2% of jobs
$26.20 - $28.13
1% of jobs
$28.13 - $30.05
1% of jobs
$8
$17
$30
How much do convergys call center jobs pay per hour?
As of Jul 28, 2026, the average hourly pay for convergys call center in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.51 per hour, depending on experience, location, and employer.
What is the difference between Convergys Call Center vs Customer Service Representative?
| Aspect | Convergys Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training often provided |
| Work Environment | Call center setting, inbound/outbound calls | Call center or office environment, customer interaction |
| Employer & Industry | Major BPO companies like Convergys, telecom, retail | Various industries including retail, telecom, finance |
Convergys Call Center roles typically involve working in a call center environment for a large BPO company, focusing on customer support via calls. Customer Service Representatives (CSRs) work across industries and may be employed by various companies, but often perform similar call-based customer support tasks. Both roles require similar credentials and training, but Convergys Call Center positions are specific to the BPO industry, whereas CSRs can work in diverse sectors.
More about Convergys Call Center jobs
What states have the most Convergys Call Center jobs? States with the most job openings for Convergys Call Center jobs include:
Job description
Company Description
Droisys.inc
Job Description
Hi,
Hope you are doing great.
Technical Lead
Lewisville, TX
Technical Lead position. This is a Call Center infrastructure.
Other synonyms to look for: "Intervoice", "Media Server", "Interaction Composer", and "IVP" (although not Genesys IVP).
Even if some had Cisco (Audium) or Genesys (IVP) experience, there will need some training and hand holding because they would have to learn the platform and they will not be perceived as an SME since they would know so little about the platform. If they don't have this experience, they'll really need to have great soft skills and Java experience.
Six month contract
Phone interviews only
Technical Lead Roles and Responsibilities
The Technical Lead will be responsible for performing the following technical roles:
Provide full-time on site technical leadership for Client and Convergys
The Technical Lead will be based on-site at Client's office in Dallas, TX with optional periodic travel to Client sites as needed at their discretion.
Assist with the following Application Development Leadership tasks:
Technical Development Leadership of all active Convergys Application Development projects for Client.
Technical guidance on VXML and Java; with the ability to code if required.
Knowledge of Convergys Invision Studio and Convergys Intelligent Voice Portal.
5-10 years of experience as a Development Lead in an Enterprise VoiceXML environment.
Review and input into IVR solutions and associated middleware and back end integration.
Guidance on software installations, updates, and release management.
Consult on application changes, modifications and enhancements.
Participation and guidance in PS SLA achievement and monitoring.
Facilitate root cause analysis during emergency events, outages, system failures or system impairments. Provide coordination between Convergys and Client where needed.
On site presence to address Client technical needs and maintain regular communication with Convergys RealCare, Product Development, Hosted Solutions, and Professional Services organizations.
Management Roles and Responsibilities
The Technical Manager will be responsible for performing the following:
Hold weekly meetings with Client Application Development Manager to report on status, research, and understand how to best assist the team.
Chair joint Client/Convergys review board to manage production defects. This board will review defects in Subversion and agree upon root cause, impact and corrective action for defects found in production in accordance with SLAs.
Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.
Perform the role of Convergys support liaison.
Miscellaneous
Occasional long and/or irregular hours may be required.
Physical requirements include: sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.
Qualifications
Notify Convergys Account Team and Professional Services management when Client seeks additional scope beyond current definitions.
Perform the role of Convergys support liaison.
Additional Information
No
About Droisys
Sourced by ZipRecruiter
Industry
Software development
Company size
201 - 500 Employees
Headquarters location
Santa Clara, CA, US
Year founded
2003