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Virtual Call Center Jobs in New York (NOW HIRING)

Progyny, Inc

Senior Call Center Administrator

Manhattan, NY · On-site

$88 - $98/hr

Senior Contact Center Telephony Administrator Thank you for considering Progyny! We are seeking a ... Free in‑person, virtual and text‑based mental health and wellness support * Paid time off ...

Aspen Dental

Bilingual Scheduling Center Agent

NY · On-site

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

K Health

Director, Virtual Care Operations

New York, NY · On-site +1

$160K - $200K/yr

We are looking for a Director of Virtual Care Operations to lead and scale a fast-paced healthcare ... Experience managing call center or contact center operations * Familiarity with workforce ...

Mvphealthcare

Care Center Representative

Tarrytown, NY

$16.50 - $21.25/hr

The Care Center Representative must take full responsibility for every call to ensure callers ... Virtual NYS Pay Transparency MVP Health Care is committed to providing competitive employee ...

Fetch Pet Insurance

Member Experience Associate

Manhattan, NY · On-site

$16 - $22/hr

In addition to the self-serve options we make available online and through our app, customers may reach out for a live interaction with one of our talented Call Center Service Agents in our (virtual ...

MMC Group LP

Be Seen First

Remote Call Center -NJ residents only BYOD

Jersey City, NJ · Remote

$18/hr

Required Virtual Job Preview Selected candidates will attend a virtual Real Job Preview (RJP) . Available Sessions: August 25 or August 26 1:00 PM-1:45 PM ET Camera participation is required. The ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for virtual call center in New York is $15.38, according to ZipRecruiter salary data. Most workers in this role earn between $10.53 and $17.88 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in New York?

The most popular types of Call Center jobs in New York are:

What are popular job titles related to Virtual Call Center jobs in New York?

For Virtual Call Center jobs in New York, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in New York look for?

The top searched job categories for Virtual Call Center jobs in New York are:

What cities in New York are hiring for Virtual Call Center jobs?

Cities in New York with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in New York as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 76% In-person, 4% Hybrid, and 20% Remote job distribution, with an average salary of $32,000 per year, or $15.4 per hour.

Call Center Rep.

The Atlantic Federal Credit Union

Springfield, NJ

$22 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 23 days ago

Job description

Description

Staff Member's Role: Work with the management team and co-workers to fulfill the Credit Union's mission. Commit oneself to working to the best of your ability in both an individual and team environment.

Job Summary

Provide personalized banking services to members. Develop and maintain strong member relationships, assess needs, and sell Credit Union products and services. Ensures the highest level of quality service is provided to existing and potential members. This position involves extensive telephone interactions with members.

Essential Functions

Serving our members and prospective members by providing service and information in a pleasant, efficient manner via telephone, mail, and other correspondence, including:

  • Field and facilitate various member inquiries and requests, ensuring the highest level of satisfaction throughout each and every interaction.
  • Research and facilitate member inquiries and issues across all Credit Union accounts, services and products. Escalate as needed to appropriate departments.
  • Consistently apply a consultative approach to cross-selling additional Credit Union products and services; identify member needs during interactions, and offer appropriate solutions.
  • Facilitate and/or perform various servicing requests and transactions on member accounts.
  • Knowledge of how virtual chat works and is comfortable with using it
  • Meet and maintain required expectations to ensure proper call queue management through various changes in capacity (i.e.: adherence to work/break schedule, number of calls, duration of calls, availability in queue, call quality, etc.

The Atlantic strives to maintain balance between our employees' personal and professional responsibilities. All full-time employees receive a highly competitive and comprehensive total compensation package including competitive pay, target incentive, medical / dental / prescription coverage, 401(k) plan (with up to 6% match), and generous paid time off. As an The Atlantic employee you are eligible for discounts on our products and services and earn paid time off for volunteering. In addition to these benefits, The Atlantic provides educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Requirements

Minimum high school diploma or GED equivalent.

At least two (2) years in a financial institution with similar job functions.

Strong interpersonal skills (oral and written communications), active listening, positive attitude.

Proficient in computer skills (i.e. Microsoft Office Suite) with the ability to learn new software as required.

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