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Virtual Call Center Jobs (NOW HIRING)

TAD PGS, Inc

Call Center Representative

El Paso, TX · Remote

$13 - $19.50/hr

We have an outstanding Contract position for a Call Center Representative to join a leading Company ... Virtual Machines * Satellite Internet * Mobile Hotspots * MiFi Devices * Wireless AC Wall Plug-In ...

New

QuinStreet

Sales Representative, Call Center

Orlando, FL · On-site

$25/hr

We run these virtual- and private-label marketplaces in one of the nation's largest media networks ... Job Category Call Center Sales Representatives contact QuinStreet customers via an outbound dialing ...

Northgate Resorts

Call Center Agent

Oxford, MS · On-site

$13.50 - $14/hr

The Call Center Agent is responsible for providing outstanding service over the phone and email ... virtual terminal * Manages and resolves customer complaints, as well as prioritize and escalate ...

TAD PGS, Inc.

Call Center Representative

El Paso, TX · Remote

$14/hr

We have an outstanding Contract position for a Call Center Representative to join a leading Company ... Virtual Machines * Satellite Internet * Mobile Hotspots * MiFi Devices * Wireless AC Wall Plug-In ...

American Health Connection

Be Seen First

Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a ...

LoanCare

SPOC Call Center Performance Coach

$20.43 - $34.28/hr

Overview JOB SUMMARY The Call Center Performance Coach is responsible for the professional ... Flexibility to work remotely, while staying connected through virtual engagement * Opportunities to ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for virtual call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What cities are hiring for Virtual Call Center jobs? Cities with the most Virtual Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Virtual Call Center jobs? States with the most job openings for Virtual Call Center jobs include:
What job categories do people searching Virtual Call Center jobs look for? The top searched job categories for Virtual Call Center jobs are:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
Call Center Representative

Call Center Representative

TAD PGS, Inc

El Paso, TX • Remote

$13 - $19.50/hr

Contractor

Medical, Retirement

Posted 2 days ago

New

Job description

We have an outstanding Contract position for a Call Center Representative to join a leading Company located in the TX, TN, OK surrounding area.

Pay Rate: $14/hr.
Remote Inbound Customer Service Representative (Work From Home)
Position Title: Remote Inbound Customer Service Representative
Start Date: July 20
Overview
We are seeking professional and customer-focused Remote Inbound Customer Service Representatives to support a leading wireless communications company. In this role, you will handle inbound customer service calls, provide accurate information, resolve customer inquiries, and deliver an exceptional customer experience.
This is a fully remote opportunity for individuals with strong communication skills, excellent listening abilities, and a passion for helping customers.
Essential Job Functions
  • Answer inbound customer service calls in a professional and courteous manner
  • Follow all scripts, procedures, and client guidelines
  • Provide customers with accurate information and solutions
  • Offer additional resources and assistance as appropriate
  • Document customer interactions accurately and thoroughly
  • Escalate issues when necessary following established procedures
  • Maintain daily communication with supervisors and team leads
  • Protect confidential customer information and comply with all privacy and security requirements
  • Meet quality, attendance, and performance expectations
Project Details
Required Training - Mandatory Attendance
Training Dates: July 20 - July 31
Training Schedule:
  • Monday - Friday
  • 9:00 AM - 5:00 PM CST
Operating Hours
The call center operates 7 days per week.
Required Availability for this role:
  • Monday - Friday: 12:00 PM - 10:00 PM EST
  • Saturday - Sunday: 10:00 AM - 7:00 PM EST
Minimum Qualifications
  • Prior customer service or call center experience preferred
  • Experience handling customers with professionalism, diplomacy, and empathy
  • Exceptional active listening skills
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to troubleshoot issues and escalate when necessary
  • Ability to conduct conversations professionally while demonstrating emotional and cultural awareness
  • Strong attendance and reliability
Language Requirements
Candidates must possess a high level of English language proficiency.
Communication must be:
  • Articulate
  • Highly intelligible
  • Delivered with clear pronunciation and enunciation
  • Professional and customer-focused
Technical Requirements
To be eligible for this opportunity, candidates must have the following equipment:
Computer Requirements
  • Windows PC running Windows 10 or Windows 11
  • Minimum 8 GB RAM (DDR4 or DDR5)
  • Minimum Quad-Core Processor
Required Equipment
  • USB Wired Headset
  • Dual Monitors
  • Wired Internet Connection
Internet Requirements
  • Minimum Internet Speed: 80 Mbps Download / 15 Mbps Upload
Not Permitted
The following equipment and internet connections cannot be used:
  • MacBooks
  • Chromebooks
  • Virtual Machines
  • Satellite Internet
  • Mobile Hotspots
  • MiFi Devices
  • Wireless AC Wall Plug-In Extenders
  • Repeaters
  • Boosters
  • Pods
Technical Assessment Requirement
Jarvis System Test
All candidates must successfully complete and pass the Jarvis Technical Assessment.
Jarvis is a PC diagnostic tool that verifies:
  • Internet Speed
  • Processor Requirements
  • Memory Requirements
Deadline to Complete and Pass: 9:00 AM on July 16
Candidates who do not successfully complete the Jarvis testing process by the deadline may not be eligible to continue in the hiring process.
Why Join Us?
  • Work from home
  • Ongoing assignment
  • Supportive training program
  • Opportunity to work with a leading wireless communications provider
  • Fast-paced and customer-focused environment
Apply today and take the next step toward joining our remote customer service team!
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance