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Virtual Call Center Jobs (NOW HIRING)

Sound Credit Union

Call Center Representative

Lynnwood, WA · On-site

$21.50 - $26.50/hr

Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services. * Free and/or ... As the first point of contact in our Call Center, you will assist our members over the phone with ...

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

... virtual administrative execution (the "back-office that talks to members"). This role serves as an ... The Call Center Support Specialist acts as a primary point of contact for members, providers, and ...

AbsoluteCare

Call Center Supervisor - 3075

Baltimore, MD · On-site +1

Job Summary The Call Center Supervisor provides day-to-day leadership for a designated call center ... This role is accountable for front-line call handling and virtual administrative execution (the ...

OncoHealth

Call Center Supervisor

Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types. About the Role The Call Center ...

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

... virtual, in-person, and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

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Virtual Call Center information

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$5

$14

$21

How much do virtual call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
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What are the most commonly searched types of Call Center jobs?

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What states have the most Virtual Call Center jobs?

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Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $29,250 per year, or $14.1 per hour.

Call Center Representative

Sound Credit Union

Lynnwood, WA • On-site

$21.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 hours ago

Sound Credit Union rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

**$1,500 Sign-On Bonus!**

Sound Credit Union is currently seeking a Call Center Representative to join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then a position at Sound may be the perfect fit for you. We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increases.

Your Compensation:  
Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $21.50 - $24.00 depending on previous experience and education. The full salary range is $21.50 – $26.50.This position is eligible for a $1,500 Sign-On Bonus. $500 of the Sign-On Bonus will be paid out on your first paycheck and $1,000 will be paid on the check following your 6-month anniversary.

Why Work with Us:
We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career’s page! 

Your Benefits:

  • 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent’s premiums.
  • 401k match dollar for dollar up to 4% – plus an additional discretionary profit share. 
  • Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure. 
  • Up to 40 hours of employer paid Work/Life Balance time, awarded annually. 
  • 10 employer paid Federal Holidays every year.
  • Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
  • Up to $50/month gym/lifestyle reimbursement. 
  • Up to $5,000/year Tuition Assistance Program. 
  • Incentives for multilingual speakers. 
  • Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
  • Free and/or discounted banking services and loans.
  • Employee Charitable Matching Program. 
  • Free ORCA pass. 

What You’ll Do:
Responsibilities: 

  • As the first point of contact in our Call Center, you will assist our members over the phone with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.

Requirements:

  • One year experience in customer service required, preferably in a Call Center environment.
  • High School Diploma or equivalent required.

In addition:

  • Must be bondable.
  • Employer sponsorship to secure or maintain employment authorization not available.

Our Hours:  
To best serve our members, this position requires a schedule of Monday – Friday with shifts between 8:00 AM – 6:00 PM and rotating Saturdays 9:00 AM -1:00 PM, affording a day off during the week. In this role, you will work out of our Alderwood call center. In your role you may have the ability to combine in-person and remote work once fully trained.

About Sound Credit Union…  
Sound Credit Union was founded in 1940 and is one of Washington State’s largest credit unions. We have 26full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. Visit our website at:https://www.soundcu.com/careers/ to apply.

The Future is in Our Hands…  
Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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