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Virtual Call Center Jobs (NOW HIRING)

Payentry

Outbound Call Center Representative

Norcross, GA · On-site

$17 - $19/hr

... virtual, in person and phone meetings between business owners and sales team members • Outbound cold calling approximately 200 numbers daily in the call center from the call list • Other duties ...

Trinity Health

Call Center Representative III

Rensselaer, NY · On-site

$16 - $19.75/hr

Call Center experience highly preferred. Position Highlights: Quality of Life: Where career ... POSITION REQUIREMENTS (ABILITIES & SKILLS): 1. Knowledge of virtual PPCC protocols, processes and ...

Global Electronic Services

Be Seen First

Outbound Call Center Floor Manager

Buford, GA · On-site

$55K - $85K/yr

The ideal candidate understands outbound call center operations, KPI management, accountability ... Learn more about our capabilities by taking a virtual tour of our facilities on our YouTube channel ...

Urgent

Trinity Health

Call Center Representative III

Rensselaer, NY · On-site

$16 - $19.75/hr

Call Center experience highly preferred. Position Highlights: Quality of Life: Where career ... POSITION REQUIREMENTS (ABILITIES & SKILLS): 1. Knowledge of virtual PPCC protocols, processes and ...

Foundation for California Community Colleges

$21 - $22.05/hr

Call Center Agent, Community Impact Call Center 100% Remote in California; Must live in California ... virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from ...

UnityPoint Health

RN Call Center

Cedar Rapids, IA · On-site

Overview RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits ... Promotes and educates appropriate callers regarding second level triage and virtual care visits ...

UnityPoint Health

RN Call Center

Cedar Rapids, IA · On-site

RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits **REMOTE ... Promotes and educates appropriate callers regarding second level triage and virtual care visits ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

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How much do virtual call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

More about Virtual Call Center jobs
What cities are hiring for Virtual Call Center jobs? Cities with the most Virtual Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Virtual Call Center jobs? States with the most job openings for Virtual Call Center jobs include:
What job categories do people searching Virtual Call Center jobs look for? The top searched job categories for Virtual Call Center jobs are:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 3% As Needed, 79% Full Time, 9% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,250 per year, or $14.1 per hour.
Outbound Call Center Representative

Outbound Call Center Representative

Payentry

Norcross, GA • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Payentry is actively seeking outbound call center reps for our call center in Peachtree Corners, GA. This position schedules sales appointments for our sales teams by cold calling businesses and business owners.
What You'll Do:
• Calling businesses to schedule appointments for our Sales Reps to meet with the business owners/decision makers to market our services
• Communicating our payroll, HR, and payroll tax services to business owners on the phone
• Scheduling virtual, in person and phone meetings between business owners and sales team members
• Outbound cold calling approximately 200 numbers daily in the call center from the call list
• Other duties as needed
What You Bring to the Table:
• One year of sales, call center or collections experience preferred
• Strong customer service or sales background
• Experience in outbound calling and warm calling techniques
• Prior experience in B2B sales and telemarketing would be beneficial
• Good conversation and people skills essential
Where You'll Work:
• Schedule: Monday-Friday 9:00 A.M to 5:00 P.M, initially fully on-site with the opportunity for a hybrid model based on performance
• This is a full time position that does not require weekends or late nights
• **Commute to Peachtree Corners, GA is required initially before any remote opportunities are offered**
Total Rewards and Growth:
• Compensation: $20-24 / hr. earned on average by team members in position less than one year (includes $17 / hr. base pay + significant incentive compensation based on performance).
• Average total compensation: $35,000 for first year team members, $40,000 for team members in position over one year; over $50,000+ for top performing team members
• Benefits: Payentry offers a benefits package that includes Medical, Dental, Vision, Life, Paid Time Off and STD coverage as well as a 401(k) plan.
Payentry is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, sexual orientation, veteran status or any other status protected by federal, state or other applicable laws. Reasonable accommodations request to apply or participate in the interview process may be submitted to internalhr@payentry.com
Payentry is an EEO Employer - M/F/Disability/Protected Veteran Status

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