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Overnight Navy Federal Call Center Jobs (NOW HIRING)

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Call Center Supervisor

Bethesda, MD · On-site

$70 - $90/hr

The Call Center Supervisor will oversee the daily operations of a high-volume inbound call center ... S. Navy, Marine Corps, and other federal agencies. Our strength comes from our people--especially ...

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Overnight Navy Federal Call Center information

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$10

$17

$25

How much do overnight navy federal call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for overnight navy federal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an overnight Navy Federal Call Center representative?

An Overnight Navy Federal Call Center job involves assisting Navy Federal Credit Union members with their banking needs during nighttime hours. Employees in this role handle incoming calls related to account inquiries, transactions, fraud alerts, and general customer service. Working overnight, these representatives ensure members receive support 24/7, often dealing with urgent or time-sensitive requests. The position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an overnight Navy Federal Call Center representative?

To thrive as an Overnight Navy Federal Call Center Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or GED. Familiarity with call center software, CRM systems, and secure data handling procedures is essential. Exceptional communication, problem-solving, and stress management abilities help you effectively assist members during high-pressure overnight hours. These skills ensure accurate, timely support, and member satisfaction while maintaining the credit union's standards and security.

What are common challenges faced by employees working the overnight shift at the Navy Federal Call Center, and how can they be managed?

Working the overnight shift at the Navy Federal Call Center can present unique challenges such as adjusting to an irregular sleep schedule, maintaining alertness during quieter periods, and balancing personal life with non-traditional work hours. Many employees find it helpful to establish a consistent sleep routine and create a restful environment at home to ensure adequate rest. The call center typically provides resources and support to help staff manage stress and maintain productivity, and coworkers often develop strong camaraderie due to the close-knit overnight team structure.

What is the difference between Overnight Navy Federal Call Center vs Overnight Customer Service Representative?

AspectOvernight Navy Federal Call CenterOvernight Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentCall center setting, primarily inbound callsCall center or office, handling customer inquiries
Employer & IndustryNavy Federal Credit Union, financial servicesVarious companies, customer service sector
Common Search IntentJob roles at Navy Federal, overnight customer supportCustomer service jobs, overnight shifts

Both roles involve customer interaction and require similar credentials, but the Navy Federal Call Center position is specific to Navy Federal Credit Union, focusing on financial services, while the Customer Service Representative role can be in various industries. The main difference lies in the employer and industry context, with similar work environments and credential requirements.

What cities are hiring for Overnight Navy Federal Call Center jobs?

Cities with the most Overnight Navy Federal Call Center job openings:

What are the most commonly searched types of Navy Federal Call Center jobs?

The most popular types of Navy Federal Call Center jobs are:

What states have the most Overnight Navy Federal Call Center jobs?

States with the most job openings for Overnight Navy Federal Call Center jobs include:

Overnight Navy Federal Call Center jobs near you

Member Service Representative II - Mortgage Loan Originator, Contact Center Operations

Navy Federal Credit Union

Winchester, VA • On-site

Full-time

Posted 2 days ago

New

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

63rd of 151 rated financial services

Job description


To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for mortgage and/or other Navy Federal accounts. May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts. To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
  • Provide mortgage information to members regarding products, services, policies and rates Basic/Routine
  • Respond to inquiries about mortgage applications, processing status, problems and concerns
  • Review and evaluate mortgage loan applications to ensure viability (member's debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
  • Implement and update automatic member payment options for mortgage and equity loans
  • Provide member service via phone or other media as available (e.g. email, chat, etc.) Moderately complex/Varied
  • Protect and verify identity of caller; review account information for alerts and account irregularities
  • Take action and respond to situations/patterns of activity indicating potential fraud or abuse
  • Understand and comply with federal and other regulations relating to financial products and services
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans Moderately complex/Varied
  • Counsel current prospective members about Navy Federal's products and services Under supervision
  • Execute first call resolution; may require research, follow-up, return calls
  • Identify opportunities to cross service products and increase product penetration
  • Perform account transactions Moderately complex/Varied
  • Initiate fee adjustments and/or other monetary incentives for members within scope of authority (need reapproval)
  • Effectively perform all duties required for MSRs - CCO Moderately complex/Varied
  • Perform other duties as assigned

Qualifications
  • Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Effective skill in producing desired results and achieving goals and objectives
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing basic mathematical calculations and working accurately with numbers
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective verbal and written communication skills
  • Effective skill interacting tactfully and effectively in difficult situations
  • Effective organizational, planning and time management skills
  • Effective skill in resolving member/customer problems

Desired Qualifications
  • Experience in the mortgage lending industry
  • Experience in high volume call center situations
  • Working knowledge of accounting, credit and/or lending principles and techniques
  • Working knowledge of NFCU Contact Center procedures, policies and practices
  • Familiarity with savings and checking products, accounts and services
  • Familiarity with applicable NCUA and federal regulations governing consumer lending, credit cards, mortgage and equity loans, and/or savings and checking accounts
  • Familiarity with NFCU mortgage products, services, programs, policies and procedures
  • Experience in a sales, cross selling or up-selling environment

Additional Information
Hours:
  • Multiple shifts available starting at 11:00AM EST and later

Location:
  • 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
  • FORTUNE 100 Best Companies to Work For® 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld® Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE® Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes® 2025 America's Best Large Employers
  • Forbes® 2025 America's Best Employers for New Grads
  • Forbes® 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

What Navy Federal Credit Union employees say

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About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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