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Customer Contact Center Rep Jobs (NOW HIRING)

Onpoint

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Contact Center Representative Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are ...

pelicanscu

Contact Center Representative

Baton Rouge, LA · On-site

$17 - $22/hr

Contact Center representative Skills and qualifications include : * 1 year of customer service experience. * Prior experience in a contact center is preferred. * A High School Diploma or equivalent.

OnPoint Community CU

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That ...

Systems Integration Inc

Contact Center Rep

$18.25 - $23.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

MCI Careers

Contact Center Representative

Las Cruces, NM · On-site

$12.75 - $16.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a professional and customer-focused Contact Center Representative to join our ...

MCI Careers

Contact Center Representative

Las Cruces, NM · On-site

$12.75 - $16.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a professional and customer-focused Contact Center Representative to join our ...

MCI Careers

Contact Center Representative

Killeen, TX · On-site

$16.25 - $21/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a professional and customer-focused Contact Center Representative to join our ...

Unibank

Contact Center Representative

Whitinsville, MA · On-site

$20 - $23/hr

Join Our Customer Contact Center Team We have a unique opportunity to join our Customer Contact Center team in a full-time role as a Contact Center Representative. We are a group of talented ...

PFCU

Contact Center Representative

Durand, MI

$10K/mo

The Contact Center Representative will assist members on the telephone, e-mail or chat with their financial transactions or inquiries. Troubleshoot and answer members' questions regarding their ...

MCI Careers

Contact Center Representative

Dallas, TX · On-site

$17.50 - $22.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a professional and customer-focused Contact Center Representative to join our ...

MCI Careers

Contact Center Representative

Savannah, GA · On-site

$13.75 - $17.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a professional and customer-focused Contact Center Representative to join our ...

MCI Careers

Contact Center Representative

Savannah, GA · On-site

$13.75 - $17.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for a professional and customer-focused Contact Center Representative to join our ...

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Customer Contact Center Rep information

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$18

$26

How much do customer contact center rep jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer contact center rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer contact center rep do?

A Customer Contact Center Representative is responsible for handling incoming and outgoing communications with customers, usually via phone, email, or chat. They assist customers with questions, resolve issues, process orders, and provide information about products or services. These representatives play a key role in ensuring customer satisfaction by offering prompt and effective support. They may also document interactions and follow up on unresolved issues to ensure customer needs are met.

What are the key skills and qualifications needed to thrive as a customer contact center rep?

To thrive as a Customer Contact Center Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Strong active listening, patience, and adaptability help you handle diverse customer interactions effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall success of the contact center.

What are some common challenges faced by customer contact center reps and how can they be managed?

Customer Contact Center Representatives often encounter high call volumes, varied customer concerns, and occasionally challenging interactions. Successfully managing these challenges involves strong organizational skills, remaining patient under pressure, and utilizing available support resources such as knowledge bases or team leads. Effective communication and active listening are key to resolving issues efficiently and maintaining customer satisfaction. Regular team meetings and ongoing training also help reps stay updated and share strategies for handling difficult situations.

How do I become a customer contact center representative?

To become a customer contact center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience, familiarity with call center software, and the ability to handle multiple tasks are often preferred. Some employers may require training or certification in customer service or related areas.
More about Customer Contact Center Rep jobs

What job categories do people searching Customer Contact Center Rep jobs look for?

The top searched job categories for Customer Contact Center Rep jobs are:

Infographic showing various Customer Contact Center Rep job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Contact Center Representative

Hoosier Hills Credit Union

Bedford, IN

$20.14 - $27.70/hr

Full-time

Medical, Retirement, PTO

Posted 23 days ago

Job description


Contact Center Representative
Contact Center Representative
Bedford Service Center - Bedford, IN 47421
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Overview
Salary Range
$20.14 - $27.70 Hourly
Travel Percentage
Negligible
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Description
Join Our Award-Winning Team as a Contact Center Representative! Forbes has recognized Hoosier Hills Credit Union as one of Indiana's Top Three Credit Unions again in 2026, for the fourth consecutive year! Hoosier Hills Credit Union continues to grow and expand its impact across our communities, empowering brighter financial futures through extraordinary service and genuine connection. We're seeking a friendly, service-driven, and motivated Contact Center Representative to join our Retail Delivery team. If you enjoy helping others, building relationships, solving problems, and delivering exceptional service through phone and digital channels, we'd love to meet you! What We Offer: Competitive Salary: $20.14- $27.70, commensurate with experience. Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, 401k with company match and more. Impactful Work: Help empower brighter financial futures and strengthen communities through extraordinary service and genuine connection, one Member at a time. Supportive Environment: Work with a team that values your contributions and supports your professional growth. Growth Opportunities: Advance your career within a dynamic and rewarding organization. A Rewarding Career: Be part of a team that's dedicated to making a positive difference in the lives of our Members and Team Members. Professional Development: Gain valuable experience in member service and financial solutions while building a rewarding career in the credit union industry. Opportunity Overview: The Contact Center Representative ensures Hoosier Hills Credit Union members receive outstanding service through phone and digital channels. This role builds and strengthens member relationships by delivering friendly, helpful, and solution-focused service while supporting a wide range of member needs, including account servicing, product recommendations, and member based solutions. Successful candidates are passionate about helping others, committed to delivering exceptional member experiences, and motivated to identify solutions that help members achieve their financial goals. What You'll Do: Mission-Driven Service & Member Experience
  • Uphold HHCU's mission: "To be better for our members by making a positive difference in their lives and the communities we serve."
  • Provide exceptional service through friendly, informative, and solution-oriented communication.
  • Take ownership of member needs and provide follow-through until resolution.
  • Build strong relationships by understanding and anticipating member goals.
  • Collaborate across departments to support the full range of member services.
Member Support & Service Delivery
  • Assist members with account transactions, maintenance requests, inquiries, new account applications questions, and loan applications questions.
  • Recommend products and services that align with member needs and financial goals.
  • Maintain professionalism and act in the best interest of the member and the Credit Union at all times.
  • Achieve sales and service goals through proactive conversations and relationship-based cross-selling.
Operational & Technical Proficiency
  • Handle member requests via phone and written communications with accuracy and efficiency.
  • Maintain and manage inboxes and internal routing of communication.
  • Support consumer loan processing assisting members within established lending guidelines.
  • Accurately process transactions while ensuring adherence to policies, procedures, and security standards.
Teamwork, Collaboration & Continuous Improvement
  • Communicate proactively with team members and supervisors regarding updates, opportunities, and challenges.
  • Share ideas for process improvements and participate in team-driven solutions.
  • Attend team meetings, events, and training sessions to support individual and team development.
  • Assist with service center needs and functions, including occasional teller or member service tasks, as needed.
What We're Looking For: Educational Background
  • High school diploma or equivalent required.
  • 1-2 years of experience in a retail, customer service, or member service environment.
  • Experience in a contact center or phone-based service role preferred.
  • Familiarity with lending practices and loan application processes is a plus.
Knowledge, Skills, & Abilities
  • Excellent oral and written communication skills with a friendly, professional demeanor.
  • Strong multitasking abilities, including assisting members while navigating multiple systems and documentation requirements.
  • Working knowledge of credit union products, services, and member engagement standards.
  • Commitment to meeting sales and service goals in a supportive, team-focused environment.
  • Ability to analyze information and exercise sound judgment in decision-making.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to learn new systems, adapt to change, and work effectively in a fast-paced environment.
Work Environment This position operates in a professional office environment with standard administrative conditions, climate control, and lighting. The role requires normal mobility, dexterity, and coordination to perform typical office and phone-related tasks. Occasional lifting of up to 50 pounds may be required. Why Join Hoosier Hills Credit Union? At Hoosier Hills Credit Union, you'll be more than an employee. You'll be part of a team committed to helping members achieve financial success while making a positive impact in the communities we serve. Every interaction is an opportunity to create meaningful relationships and deliver extraordinary service. Hoosier Hills Credit Union is an Equal Employment Opportunity Employer

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Compensation details: 20.14-27.7 Hourly Wage


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