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Customer Contact Center Rep Jobs (NOW HIRING)

Onpoint

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Contact Center Representative Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are ...

OnPoint Community CU

Contact Center Rep

Portland, OR · On-site

$22.25/hr

Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That ...

pelicanscu

Contact Center Representative

Baton Rouge, LA

$15.50 - $20.25/hr

Contact Center representative Skills and qualifications include : * 1 year of customer service experience. * Prior experience in a contact center is preferred. * A High School Diploma or equivalent.

PFCU

Contact Center Representative

Durand, MI

$10K/mo

The Contact Center Representative will assist members on the telephone, e-mail or chat with their financial transactions or inquiries. Troubleshoot and answer members' questions regarding their ...

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How much do customer contact center rep jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer contact center rep in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a customer contact center rep do?

A Customer Contact Center Representative is responsible for handling incoming and outgoing communications with customers, usually via phone, email, or chat. They assist customers with questions, resolve issues, process orders, and provide information about products or services. These representatives play a key role in ensuring customer satisfaction by offering prompt and effective support. They may also document interactions and follow up on unresolved issues to ensure customer needs are met.

What are the key skills and qualifications needed to thrive as a customer contact center rep?

To thrive as a Customer Contact Center Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is commonly required. Strong active listening, patience, and adaptability help you handle diverse customer interactions effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to the overall success of the contact center.

What are some common challenges faced by customer contact center reps and how can they be managed?

Customer Contact Center Representatives often encounter high call volumes, varied customer concerns, and occasionally challenging interactions. Successfully managing these challenges involves strong organizational skills, remaining patient under pressure, and utilizing available support resources such as knowledge bases or team leads. Effective communication and active listening are key to resolving issues efficiently and maintaining customer satisfaction. Regular team meetings and ongoing training also help reps stay updated and share strategies for handling difficult situations.

How do I become a customer contact center representative?

To become a customer contact center representative, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience, familiarity with call center software, and the ability to handle multiple tasks are often preferred. Some employers may require training or certification in customer service or related areas.
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Infographic showing various Customer Contact Center Rep job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Contact Center Rep (Full-time)

Central National Bank

Topeka, KS

$14.50 - $18.75/hr

Other

Re-posted 17 days ago

Job description

Job Advertisement: Role: To service Central customers via the contact centers and utilizing either the Bank"s Interactive Teller Conferencing Systems (ITM); the Call Center, or other assigned on -line banking communication channels while observing Central"s service level, operational, technical, regulatory, and compliance standards.
Position Functions:

Serve as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).
Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include:
Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line banking
Applying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and procedures
Remotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
Daily balancing an electronic cash drawer throughout the day and at shift's end.
Performing financial transactions in an efficient and precise manner.
Meeting/supporting team and bank assigned goals.
Utilizing the system software proficiently and accurately.
Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.
Other activities as assigned by management

Position Standards:
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Experience: One month to one year of similar or related experience.

Education: A high school education or GED.

Other Skills: Good listening and telephone skills; able to operate a 10 key calculator, pc keyboard; able to make decisions with minimum information. Customer service orientation.

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