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Live Chat Agent Jobs (NOW HIRING)

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

XDS

Customer Support Agent

Los Angeles, CA · Remote

$25/hr

... Agent to join our growing Support team. You'll be a primary point of contact for riders and dealers ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

Alphabe Insight

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Customer Service Agent At Sharpcontra, we are committed to providing exceptional customer service ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Windstar Cruises

Chat Lead

Miami, FL · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a ...

Executive Auto Group

BDC Agent

Wallingford, CT · On-site

Automotive BDC Agent Executive Auto Group Executive Auto Group has proudly served our community for ... Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates

New

Executive Auto Group

BDC Agent

Meriden, CT

Automotive BDC Agent Executive Auto Group Executive Auto Group has proudly served our community for ... Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates

New

Executive Auto Group

BDC Agent

Wallingford, CT · On-site

Automotive BDC Agent Executive Auto Group Executive Auto Group has proudly served our community for ... Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates

New

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

Customer Service Agent Job Location: SAN JOSE CA 95113 Job Duration: 12+ Months Job Hourly Rate ... live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

DTE Energy

Customer Support Agent

$19 - $35/hr

Customer Support Agent We are looking for a friendly, customer-focused, and detail-oriented ... Respond promptly to customer inquiries via phone, email, live chat, and other communication ...

New

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Live Chat Agent information

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How much do live chat agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for live chat agent in the United States is $14.50, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $17.55 per hour, depending on experience, location, and employer.

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, with salaries varying based on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or sales, and having good typing speed and problem-solving abilities is beneficial. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
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Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $30,151 per year, or $14.5 per hour.

Customer Support Agent

XDS

Los Angeles, CA • On-site

$20.25 - $27/hr

Other

Medical, Dental, Vision

Posted 9 days ago

Job description

Who We Are
XDS is the world's largest bicycle maker by volume and the world's largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS's manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike..
Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver:
  • Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments
  • More than 300,000 carbon frames per year from the world's biggest dedicated carbon-fiber bike facility
  • 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys
  • Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership
  • OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas
As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started.
Learn more: https://xds.co/
See an insider's look of our factory: https://www.youtube.com/watch?v=06SheO5XFsY
About the role
X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You'll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services.
This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback.
This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off.
What You'll Do
  • Provide professional customer and dealer support through Zendesk, phone, and website live chat.
  • Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration.
  • Conduct inbound and outbound technical support calls with customers and dealers.
  • Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures.
  • Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases.
  • Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication.
  • Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk.
  • Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams.
  • Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources.
  • Meet established service-level expectations, including first-response and resolution targets.
  • Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule.
You're a Great Fit With:
  • 2+ years of experience in customer service, technical support, or a related customer-facing role.
  • Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities.
  • Experience using Zendesk or other customer support platforms.
  • Being able to work in a Saturday - Wednesday schedule (hybrid)
  • Strong experience handling customer conversations over email, live chat, and phone.
You're a Spectacular Fit With:
  • Previous experience working in the bicycle industry, bike retail, or technical bicycle support.
  • Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting.
  • Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs.
Success Metrics
  • Achieving a 2-hour first-response rate of 90% or higher during business hours.
  • Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases.
  • Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support.
  • Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk.
  • Escalating urgent technical, safety, warranty, and product-quality issues promptly.
  • Identifying recurring product trends and providing actionable feedback to internal teams.
  • Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center.
Our Compensation and Benefits
  • Competitive pay
  • Generous time off policy
  • Comprehensive medical, dental, and vision coverage
  • Office space in beautiful Santa Monica, California

Equal Opportunity
XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Apply