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Entry Level Live Chat Agent Jobs in Tennessee (NOW HIRING)

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat -- phone is our most important channel ... Represent the brand with every word you write: you are not a support agent, you are a concierge

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat; phone is our most important channel ... Represent the brand with every word you write: you are not a support agent, you are a concierge

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat; phone is our most important channel ... Represent the brand with every word you write: you are not a support agent, you are a concierge

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Own customer interactions across phone, email, and live chat - phone is our most important channel ... Represent the brand with every word you write: you are not a support agent, you are a concierge

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

Online Sales Concierge

Knoxville, TN · On-site

$14.75 - $19/hr

... the entry-level and first time move-up markets. The Company also provides mortgage financing and ... Ensure a positive experience to all potential customers whether online, live chat or by phone

Remote Insurance Agents

Knoxville, TN · On-site +1

$30K - $160K/yr

... let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live ...

Remote Insurance Agents

Chattanooga, TN · On-site +1

$30K - $160K/yr

... let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live ...

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Entry Level Live Chat Agent information

What is an entry level live chat agent?

Entry level live chat agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, provide support, and resolve issues related to products or services in real time. These positions are often suitable for those new to customer service, as they require strong communication skills but usually offer on-the-job training. Entry level live chat agents work for a variety of industries, including retail, technology, and finance. The role often provides flexible scheduling and can sometimes be performed remotely.

What are the key skills and qualifications needed to thrive as an entry level live chat agent?

To thrive as an Entry Level Live Chat Agent, you need strong written communication skills, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and ticketing tools is often required. Excellent problem-solving abilities, patience, and a customer-focused attitude help agents stand out in delivering positive experiences. These skills are crucial for efficiently addressing customer inquiries, ensuring satisfaction, and maintaining brand reputation in a digital environment.

What are some common challenges faced by entry level live chat agents and how can they be overcome?

Entry level live chat agents often encounter challenges such as managing multiple conversations simultaneously, handling difficult or upset customers, and quickly learning a company's products or services. To overcome these, it's helpful to develop strong multitasking skills, remain calm and empathetic under pressure, and take advantage of training resources provided by the employer. Regular feedback from supervisors and collaborating with more experienced team members can also accelerate learning and improve performance.

What is the difference between Entry Level Live Chat Agent vs Customer Service Representative?

AspectEntry Level Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or call center settingCall centers, retail, or office settings
Industry UsagePrimarily in e-commerce, tech, and online servicesRetail, telecom, banking, and various industries

Both roles involve assisting customers, but Entry Level Live Chat Agents focus on online chat support, while Customer Service Representatives may handle calls, emails, or in-person interactions. The chat agent role often requires quick typing skills and familiarity with chat platforms, whereas customer service reps may need broader communication skills. Understanding these differences helps job seekers choose the best fit for their skills and career goals.

What are the most commonly searched types of Live Chat Agent jobs in Tennessee?

The most popular types of Live Chat Agent jobs in Tennessee are:

Infographic showing various Entry Level Live Chat Agent job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Customer Experience Associate Agent

LensRentals.com

Memphis, TN • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


Job description

Associate Customer Experience Agent

Lensrentals was founded in 2006 by a native Memphian and gear collector to share his knowledge and passion for all things photography. A one-man operation in a spare bedroom grew to become the largest online photo and videography rental house in the United States. As a local company with reach across the nation, we strive to have a company culture that encourages empathy and embodies the personality of each member of the team. As part of that team, Lensrentals has an open position for Associate Customer Experience Agent. An Agent is entrusted with cultivating our theme within Customer Experience - Wondrous Hospitality through Deep-Rooted Trust. This communication-based role relies on friendly and supportive connection with customers via email, phone, and live chat in order to welcome clients and guide them through the Lensrentals experience. Agents thrive as people connectors and creative problem solvers. As an Agent, you are tasked with accurately modifying orders, comprehending order and shipment related data, promptly addressing incoming inquiries and ensuring they are prioritized efficiently. An Agent is primarily responsible for the first impression of Lensrentals, specifically our Customer Experience. Within the role, focus areas are intentionally flexible/agile to provide a unified experience to our clients. Agents operate in a hybrid model, combining in-office and remote work. Our Agents represent Lensrentals while directly caring for our customers.

How

An Agent uses communication tools (phone, email, live chat) and internal systems for task management to support the Customer Experience.

Why

An Agent exists to directly provide a seamless customer experience at every stage of the Lensrentals process.

Requirements:

  • Verbal Communication skills | Digital Communication Presence
  • Desire to grow and learn from failure
  • Able to learn digital internal systems
  • Ready to contribute to a tight-knit team with high standards for excellence
  • Able to work under pressure and/or deadlines
  • Attention to detail
  • Able to do repetitive tasks without losing focus
  • Punctuality

Benefits:

  • Starting pay: $20/hour
  • Health, Dental and Vision insurance
  • Paid Vacation and Sick Leave
  • 401(k) with company matching
  • Casual work environment
  • Monday – Friday schedule with paid lunch breaks
  • Daily Hours: Shift Dependent