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Chat Support Jobs in Tennessee (NOW HIRING)

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

University of Rochester

$21.78 - $30.53/hr

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer ...

Home Town Disposal

Customer Service Representative

Memphis, TN · On-site

$14 - $19.25/hr

... chat support. The Customer Service Representative reports to the Customer Service Supervisor. Benefits Each eligible employee receives a competitive total compensation package, including benefits ...

Allevia Technology

General Support Technician

Maryville, TN · On-site

$40K - $45K/yr

We are looking for a General Support representative who gets excited about starting the process of ... Ensure that the client's needs are understood and addressed Start tickets for phone/email/chat/walk ...

Checkr

Customer Support Specialist

Nashville, TN

$17.50 - $23.50/hr

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism * Troubleshoot complex technical and procedural issues with speed ...

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All JobsChat Support JobsChat Support Jobs in Tennessee

Chat Support information

See Tennessee salary details

$13

$23

$40

How much do chat support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat support in Tennessee is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Tennessee? The most popular types of Chat Support jobs in Tennessee are:
What job categories do people searching Chat Support jobs in Tennessee look for? The top searched job categories for Chat Support jobs in Tennessee are:
What cities in Tennessee are hiring for Chat Support jobs? Cities in Tennessee with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Tennessee as of July 2026, with employment types broken down into 5% Locum Tenens, 57% Full Time, 6% Part Time, 31% Contract, and 1% Summer. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $49,174 per year, or $23.6 per hour.

IT Support Associate

Donato Technologies, Inc

Memphis, TN • On-site

$16.50 - $21.25/hr

Contractor

Re-posted 27 days ago

Job description

  • Description:

    Position: IT Support Associate (dedicated chat support)

    Requirement: Customer Service & entry level technical support.

    PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES

    Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments. Documents customer issues in call tracking system timely and accurately. Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction. Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers. Provides support after hours via on-call cell phone.

    ADDITIONAL FUNCTIONS and RESPONSIBILITIES

    Performs other duties as assigned. Supports the organization's quality program(s).

     

  • Requirements:QUALIFICATIONS
    **This position is Contract to Hire and Open to Remote** 
    Hours are 8:30 am – 5:00 pm CST Monday – Friday 
    Education & Licensing Associate degree in a computer technology field preferred.
     

    Position: IT Support Associate (dedicated chat support)

    Requirement: Customer Service & entry level technical support.

    Lifting requirement, our team to lift between 20 and 40 pounds.
    Experience Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.
    Skills & Knowledge Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office Strong oral, written and business communication skills Analytical, interpretive and decision-making skills Strong organizational skills Excellent interpersonal and customer service skills Excellent negotiation and conflict resolution skills Strong stress and time management skills Ability to work in a team environment Ability to meet or exceed Performance Competencies
    WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.
    Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
    Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking
    NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.