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Home Based Chat Support Jobs in Tennessee (NOW HIRING)

Hillview Health Center

Home Based Services

Elizabethton, TN · On-site

$11.75 - $14.75/hr

Hillview Home Based Serves is currently searching for compassionate team members for Non-Medical In ... support agencies. * Meet general health requirements set forth by the policies of this company ...

Hillview Health Center

Home Based Services

Elizabethton, TN · On-site +1

$11.75 - $14.75/hr

Hillview Home Based Serves is currently searching for compassionate team members for Non-Medical In ... support agencies. * Meet general health requirements set forth by the policies of this company ...

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All JobsHome Based Chat Support JobsHome Based Chat Support Jobs in Tennessee

Home Based Chat Support information

See Tennessee salary details

$13

$23

$40

How much do home based chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for home based chat support in Tennessee is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What does a home based chat support do?

A typical day for a Home Based Chat Support professional involves logging into chat platforms, responding to customer inquiries in real time, and documenting interactions using designated software tools. You may handle multiple chats at once, address product or service questions, troubleshoot basic issues, and escalate more complex cases when necessary. While most of the communication is text-based, you’ll work closely with supervisors and teammates via digital channels to coordinate responses and share updates. The schedule may vary, with some roles offering flexible shifts or requiring weekend and evening availability. This environment allows for focused work with clear performance metrics, giving you opportunities to develop customer service and technical skills over time.

What are the key skills and qualifications needed to thrive in home based chat support, and why are they important?

To thrive as a Home Based Chat Support professional, you should have strong written communication skills, fast and accurate typing abilities, and preferably a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat systems, and basic troubleshooting tools is often required. Patience, problem-solving skills, and the ability to multitask effectively are soft skills that help individuals excel in this role. These competencies are important for efficiently resolving customer inquiries, providing a positive user experience, and managing multiple conversations simultaneously in a remote, digital environment.

How do you become a home based chat support agent?

To become a home based chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Employers often require prior customer service experience and a reliable internet connection, and some may provide training on specific tools or protocols.

Are remote home based chat support jobs legit?

Remote home based chat support jobs are legitimate positions offered by reputable companies that require customer service skills and internet access. However, job seekers should verify the employer's credibility and be cautious of scams that ask for upfront payments or personal information. Conducting research and reading reviews can help confirm the legitimacy of such opportunities.

What is a home based chat support?

A Home Based Chat Support job involves assisting customers via chat or messaging platforms from a remote location. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing product or service information. This role requires strong communication skills, multitasking ability, and proficiency in typing. It is commonly offered by e-commerce sites, tech companies, and service providers. Many positions offer flexible schedules, making them ideal for those seeking work-from-home opportunities.

What are the most commonly searched types of Chat Support jobs in Tennessee? The most popular types of Chat Support jobs in Tennessee are:
What are popular job titles related to Home Based Chat Support jobs in Tennessee? For Home Based Chat Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Home Based Chat Support jobs in Tennessee look for? The top searched job categories for Home Based Chat Support jobs in Tennessee are:
What cities in Tennessee are hiring for Home Based Chat Support jobs? Cities in Tennessee with the most Home Based Chat Support job openings:
Home Based Chat Support jobs near you
Infographic showing various Home Based Chat Support job openings in Tennessee as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $49,174 per year, or $23.6 per hour.

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Journeys

Nashville, TN

$16.50 - $21/hr

Full-time

Posted 12 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.

Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.

Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.

Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

Experience: Previous customer service or retail experience is preferred but not required.

Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.

Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.

Conflict Resolution: Professionalism in handling and de-escalating conflicts.

Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):

  • Sunday: 10:00 AM – 7:00 PM
  • Monday–Friday: 7:00 AM – 8:00 PM
  • Saturday: 9:00 AM – 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.

What We Offer:

Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance

Weekly Pay: Receive weekly payment every Friday

Paid Training: Start with two weeks of fully paid training to set you up for success

Supportive Team Environment: Join a collaborative and inclusive team that values your contributions

Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

What Journeys employees say

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