1

Overnight Chat Support Jobs in Tennessee (NOW HIRING)

Overnight Chat Support information

See Tennessee salary details

$13

$23

$40

How much do overnight chat support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for overnight chat support in Tennessee is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is an overnight chat support?

An Overnight Chat Support job involves assisting customers through online chat during late-night hours. Responsibilities typically include responding to inquiries, troubleshooting issues, and providing information about products or services. This role requires strong typing skills, problem-solving abilities, and the ability to multitask efficiently. Since it takes place overnight, it often suits individuals who prefer working late hours or have flexible schedules.

What are the typical work schedules and expectations for overnight chat support?

Overnight Chat Support roles generally require working late evening, overnight, or early morning shifts, often including weekends and holidays, depending on the employer's customer service hours. During these shifts, you'll primarily handle customer inquiries via live chat, resolve technical or account issues, and document interactions in support systems. While you may work independently, you'll also collaborate with other team members or escalate complex issues as needed. Employers value strong self-management and reliability, as overnight staff ensure customers receive timely assistance outside of regular business hours.

What are the key skills and qualifications needed to thrive in the overnight chat support position?

To excel as an Overnight Chat Support, you need strong written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer support ticketing systems, live chat platforms, and basic troubleshooting tools is often required. Exceptional patience, a calm demeanor, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for providing timely, effective customer service during off-peak hours when support resources may be limited.

What are the most commonly searched types of Chat Support jobs in Tennessee?

The most popular types of Chat Support jobs in Tennessee are:

What are popular job titles related to Overnight Chat Support jobs in Tennessee?

For Overnight Chat Support jobs in Tennessee, the most frequently searched job titles are:

What cities in Tennessee are hiring for Overnight Chat Support jobs?

Cities in Tennessee with the most Overnight Chat Support job openings:

Infographic showing various Overnight Chat Support job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,174 per year, or $23.6 per hour.

Sr. Key Account Executive: Dollar General

Utz Brands, Inc.

Lebanon, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago


Key responsibilities

  • Build and strengthen strategic customer relationships with Dollar General HQ and Division VPs.

  • Identify, plan, and communicate with Dollar General to drive performance and growth.

  • Lead execution of sales strategies in partnership with Field Operations Teams to deliver profitable results.


Utz Quality Foods rating

6.8

Company rating: 6.8 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

242nd of 445 rated food and drinks producers


Job description

The Senior Key Account Executive will build and strengthen strategic customer relationships with Dollar General HQ and Division VP's with the primary purpose of accelerating sales growth and expanding distribution opportunities. This role is responsible for proactively identifying, planning, and communicating with Dollar General to drive performance and $/unit growth. Leveraging an entrepreneurial mindset and strong sales acumen, the Senior Key Account Executive will engage with decision-makers at Dollar General, provide clear onboarding expectations and tools to support growth, and lead execution in partnership with Field Operations Teams to deliver profitable results with their retailer. This role will also work cross functionally to accomplish key strategic priorities as well as demonstrate leadership, guidance, and development to ensure team objectives are met and individual growth is supported.
We are looking for someone located in Tennessee. Prior experience calling on Dollar General at the HQ level is required.
Responsibilities:
  • Build brand equity and profitably increase the sales volume on all assigned brands with retailers within area of responsibility
  • Achieve assigned sales quota through the maintenance and expansion of distribution, merchandising and space improvements for each assigned brand.
  • Build strategic partnerships with customers by integrating intercompany and the customer's strategic initiatives. Build fiscal AOP, JBP and set annual OGSMs (Objectives, Goals, Strategies, Measures).
  • Balance, promote and leverage Utz solutions to meet our customers' needs via DTW and DSD.
  • Fully leverage Trade System (BluePlanner) to plan investments, forecast volume and build optimized trade programming, investment and forecasts. Deliver trade budget.
  • Identify opportunities to maintain and expand distribution on existing business and find unique opportunities for incremental sales and profit utilizing internal systems, IRI, Nielsen and 1010data.
  • Build strong cross functional partnerships internally and consistently share best practices.
  • Comply with all company policies, instructions, and directions for the fulfillment of company objectives.
  • Own sales forecast by account to drive accurate financial and production planning working with the Revenue management team.
  • Prepare sales reports and expense reports as required.
  • Prepare and submit special reports, acceptance of products, or competitive conditions, as may be requested by management or as observed in the marketplace.
  • Represent the company with effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • Ensure observance of safe work practices to include the immediate work area, visits to customer sites and operation of a vehicle used for company business.
  • Develop and enhance partnerships through participation in customer events, industry functions and entertainment within company standards.

Requirements:
  • 7+ years proven sales experience in a related position within the consumer products goods industry with direct account responsibility.
  • Previous experience selling to and managing multiple channels is preferred.
  • 3+ years' experience utilizing syndicated data; excellent written and oral communication skills, ability to analyze and evaluate several sources of data to develop actionable insights.
  • Experience developing and managing sales plans.
  • Experience with DTW, Master Distributors, and DSD delivery systems.
  • Proven experience using large volume of data, product knowledge and customer familiarity and successfully applying it to negotiation strategies.
  • This position requires extensive use of computer equipment. Must have demonstrated proficiency in Microsoft business software to include Excel, PowerPoint, Word, and Outlook.
  • Demonstrated skills in analytics, problem-solving, verbal/written communication, influencing/negotiation, relationship-building, strategic selling experience and collaboration.
  • Skilled capabilities on IRI/Nielsen data/systems, shopper insights, trade promotion planning, presentation creation and delivery, and customer business planning.
  • Able to work closely and successfully interact with internal and external customers.
  • Strong analytical skills necessary to present sound cost strategies based on estimation of risk, operating cost and customer sales volume.
  • This position requires a valid driver's license and the ability to travel and have overnight stays.
  • Bachelor's Degree from an accredited college with a focus in business, preferred.
  • This position is remote. 30% travel required.

External Recruitment Process:
  • Easy Application (5 mins): Introduce yourself and answer a few key questions to get started.
  • Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours.
  • Live Interview: Selected candidates will meet with the hiring team to explore their alignment with the team and overall Utz company culture.

Continuously Pursuing Excellence!
Here at Utz, we have a passion for exciting and delighting consumers with delicious snack foods made from high quality ingredients. After over a century with a strong family heritage, our diverse portfolio of brands includes Utz, Zapp's, Boulder Canyon, and On the Border. Our associates are the reason for the success of this company, so it is important we provide a supportive, caring and inclusive environment that offers opportunities for career growth and advancement. We also help take care of our associates by providing benefits, resources, and programs that ensure they live their healthiest lives. Our benefit package includes medical, dental, and vision plans, an employer match 401k, profit sharing plan, employee stock purchase plan and much more. Join our world class team and help us become the fastest growing pure-play U.S. snacking company of scale!
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What Utz Quality Foods employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom