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Chat Agent Jobs (NOW HIRING)

Artech

Chat Support Agent

Smyrna, TN

Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance ...

Gotham Biotech

Live Chat Support Agent

Portland, ME · Remote

$22 - $25/hr

Live Chat Support Agent Industry: Customer Service & Digital Support Salary: $23-$25 per hour Summary We are seeking a skilled and empathetic Live Chat Support Agent to join our dynamic customer ...

Round Rock

Live Chat Support Agent

Round Rock, TX

$25 - $30/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast ...

Northwest Austin

Live Chat Support Agent

Austin, TX

$25 - $30/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast ...

North Austin

Live Chat Support Agent

Austin, TX

$25 - $30/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast ...

EPITEC

Chat Support Agent

Smyrna, TN · Hybrid

$25/hr

Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to dealership service, parts, and warranty teams. This role supports daily help desk operations and plays a ...

Jinba

Founding Engineer

San Francisco, CA · On-site

$140K - $250K/yr

Unlike traditional no-code tools that bolt a chat agent onto their interface, Jinba is built as a native vibe coding platform from the ground up. YC W26. International team across SF and Tokyo.

Four Seasons

CHAT Communications Agent

Las Vegas, NV · On-site

About the role A chat operator is a person who has hotel knowledge and who helps website visitors . Even if it isn't a website but an app, a chat operator will handle queries over chat. Chat ...

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to dealership service, parts, and warranty teams. This role supports daily help desk operations and plays a ...

Jinba

Founding Design Engineer

San Francisco, CA · On-site

$100K - $250K/yr

Unlike traditional no-code tools that bolt a chat agent onto their interface, Jinba is built as a native vibe coding platform from the ground up. YC W26. International team across SF and Tokyo.

Jinba

Forward Deployed Engineer

San Francisco, CA · On-site

$120K - $160K/yr

Unlike traditional no-code tools that bolt a chat agent onto their interface, Jinba is built as a native vibe coding platform from the ground up. YC W26. International team across SF and Tokyo.

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Chat Agent information

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$17

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How much do chat agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What cities are hiring for Chat Agent jobs? Cities with the most Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Chat Agent jobs? States with the most job openings for Chat Agent jobs include:
What job categories do people searching Chat Agent jobs look for? The top searched job categories for Chat Agent jobs are:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
Moving Help Chat Agent - Full Time (In Office)

Moving Help Chat Agent - Full Time (In Office)

U-Haul

Phoenix, AZ • On-site

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

U-Haul rating

6.2

Company rating: 6.2 out of 10

Based on 480 frontline employees who took The Breakroom Quiz

120th of 140 rated vehicle equipment hire

Job description

Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office full time! A Moving Help Chat Specialist supports customers in a high-volume call center environment via chat primarily, but also via phone and email if needed. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers. This position is an in-person/in-office role which requires working at U-Haul's Midtown Campus corporate office at 2727 N. Central Ave, Phoenix, AZ.
Customer Support Specialist Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through phone calls, chats, and emails.

  • Acknowledging and resolving customer complaints.

  • Processing, rebooking, and modifying orders.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues and supervisors as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications:
  • High school diploma or GED

  • Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion

  • Intermediate keyboarding and computer skills

  • Ability to navigate and use multiple computer programs at once

  • Active and attentive listening

  • Experience working with customer support

Perks of joining the U-Haul Team!
Compensation:
U-Haul offers full time Moving Help Chat Specialists an hourly base pay of $16.00 when working in the office. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.
Exclusive U-Haul Benefits Designed for Your Success:
Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. Here are just some of the programs U-Haul has available:
  • Full Medical coverage

  • New indoor fitness gym

  • Onsite medical clinic for you and your family

  • Career stability

  • Opportunities for advancement

  • Valuable on-the-job training

  • Prescription plans

  • Dental & Vision Plans

  • Business and travel insurance

  • YouMatter Employee Assistance Program

  • Paid holidays, vacation, and sick days

  • Employee Stock Ownership Plan (ESOP)

  • 401(k) Savings Plan

  • Life insurance

  • Critical Illness/Group Accident

  • 24-hour physician available for kids

  • Subsidized gym/ membership

  • MetLaw Legal program

  • MetLife auto and home insurance

  • Discounts on cell phone plans, hotels, and more

  • LifeLock identity Theft

  • Tuition reimbursement program

  • Free online courses for personal and professional development at U-Haul University

  • Savvy consumer wellness programs- from health care tips to financial wellness

  • U-Haul federal credit union

Scheduling Requirements (Chat):
The Moving Help team is available to assist customers from 6:00 AM - 4:00 PM via phone, and from 6:00 AM - 5:00 PM via chat.
  • Full Time (40 hours)

  • Schedule: Monday, Tuesday, Friday, Saturday, and Sunday between 8:30 AM - 5:00 PM (Arizona time)

  • Must be available to work both weekend days per week

  • Initial Education/Training hours: Monday through Thursday from 8:30 AM - 5:00 PM and Friday from 6:00 AM - 2:30 PM (Arizona time) for two weeks beginning Monday 6/8.

  • Working holidays is required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Physical Demands:
The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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