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Chat Agent Jobs (NOW HIRING)

CoreStory

AI Engineer

Familiarity with prompt engineering , tool calling , and chat agent architectures . * Strong problem-solving and analytical mindset, with attention to performance and scalability. * Demonstrated ...

American Credit Acceptance

Sr. Software Engineer

Meridian, ID · On-site

$115K - $152K/yr

Implement AI-DLC Patterns (e.g., code assistants, chat/agent tools, test generators) to accelerate analysis, coding, refactoring, test creation, and documentation--while maintaining human oversight ...

American Credit Acceptance

Sr. Software Engineer

Meridian, ID · On-site

$118K - $156K/yr

Implement AI-DLC Patterns (e.g., code assistants, chat/agent tools, test generators) to accelerate analysis, coding, refactoring, test creation, and documentation-while maintaining human oversight ...

AppFolio

$118K - $162K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure. You will ...

AppFolio

Sr. Machine Learning Engineer

Richardson, TX

$94K - $129K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure. You will ...

AppFolio

CO

$107K - $147K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure. You will ...

AppFolio

Sr. Machine Learning Engineer

Atlanta, GA · On-site

$100K - $138K/yr

This role helps define AppFolio's production voice and chat agent pipelines, working at the intersection of LLM agent frameworks, real-time voice technology, and streaming infrastructure. You will ...

Acumen Fiscal Agent

Client Services Agent

Trenton, NJ · Remote

$15.50 - $20.75/hr

Provide exceptional support to clients via phone, email, and chat * Assist clients in understanding and navigating our financial products and services * Resolve client issues and concerns efficiently ...

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All JobsChat Agent Jobs

Chat Agent information

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$5

$17

$24

How much do chat agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How does a Chat Agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What are Chat Agents?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

What are the key skills and qualifications needed to thrive as a Chat Agent, and why are they important?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

What Does a Chat Agent Do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

More about Chat Agent jobs
What cities are hiring for Chat Agent jobs? Cities with the most Chat Agent job openings:
What are the most commonly searched types of Chat Agent jobs? The most popular types of Chat Agent jobs are:
What states have the most Chat Agent jobs? States with the most job openings for Chat Agent jobs include:
What job categories do people searching Chat Agent jobs look for? The top searched job categories for Chat Agent jobs are:
Chat Agent jobs near you
Infographic showing various Chat Agent job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
Software Engineer, APIs & Context Platform

Software Engineer, APIs & Context Platform

Glean

Mountain View, CA • Hybrid

$210K - $260K/yr

Other

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

About the Role:

Glean is building the horizontal AI platform that powers how employees use AI at work - not just in Glean, but across tools like Copilot, Gemini, ChatGPT, IDEs, and more. We are seeking creative engineers to build this context platform and deliver rich, trustworthy experiences across all of those apps. This team owns the platform experience endtoend: standards and tooling for REST APIs, SDKs and client libraries, agent SDKs and integrations, MCP servers, custom context such as code and memory, and the infrastructure and docs that make it easy to build on Glean. In a rapidly growing startup, this means working across multiple layers of the stack - backend services, developer tools, SDKs, and docs.

You will:

  • Own and evolve Glean's REST API standards: versioning strategy, backward-compatibility guarantees, deprecation policy, and OpenAPI specification tooling.
  • Design and ship new API endpoints that expose Glean's platform primitives - search, knowledge graph, chat, agent and others  - as stable, well-documented developer surfaces.
  • Build the API gateway layer: routing, authentication (OAuth2, API keys, OIDC), rate limiting, quota management, and per-tenant usage metering.
  • Define reusable platform primitives on top of Glean's horizontal layers (connectors, security/governance, knowledge graph, memory, model orchestration) so they can be composed by internal teams and external partners.
  • Work across backend services, developer tools, SDKs, and documentation in a fast-moving startup environment.
  • Design, build, and evolve SDKs and client libraries that developers use to integrate with Glean from their own applications and agent frameworks.
  • Instrument API usage to surface adoption metrics, error patterns, and latency SLOs
  • Champion the external developer perspective internally - bring customer feedback, friction points, and feature requests into the roadmap process.

About you:

  • BA/BS in computer science or a related field, or equivalent practical experience.
  • 5+ years of industry software engineering experience, with meaningful time spent building and shipping public-facing APIs or developer platforms in production.
  • Deep fluency in REST API design principles: versioning, backward compatibility, pagination, error semantics, hypermedia, and OpenAPI/JSON Schema.
  • Proficiency in at least one modern backend language (ideally Golang, or strong interest in learning it); experience with TypeScript, Python, and/or Java is a plus.
  • Thrive in a customerfocused, tightknit, crossfunctional environment - being a team player and willing to take on whatever is most impactful for the company is a must.
  • A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features.

Location:

  • This role is hybrid (4 days a week in our Mountain View office)

Compensation & Benefits:

The standard base salary range for this position is $210,000 - $260,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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