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Entry Level Customer Service Agent information

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How much do entry level customer service agent jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for entry level customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Customer Service Agent vs Customer Support Representative?

AspectEntry Level Customer Service AgentCustomer Support Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, tech companies, retail
Employer & IndustryRetail, telecommunications, hospitalityTech, e-commerce, service industries
Search & Comparison IntentYesYes

Both roles involve assisting customers, but Entry Level Customer Service Agents typically handle basic inquiries in retail or call centers, while Customer Support Representatives often work in tech or online services with more technical support tasks. The roles overlap in skills and work environment, making them common comparison options for job seekers.

What cities are hiring for Entry Level Customer Service Agent jobs? Cities with the most Entry Level Customer Service Agent job openings:
What are the most commonly searched types of Customer Service Agent jobs? The most popular types of Customer Service Agent jobs are:
What states have the most Entry Level Customer Service Agent jobs? States with the most job openings for Entry Level Customer Service Agent jobs include:
Entry Level Customer Service Agent jobs near you
Infographic showing various Entry Level Customer Service Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Entry Level Customer Service Agent

Setup Winks

Chicago, IL

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Description

Job Title: Entry-Level Customer Service Assistant

Location: Chicago, IL
Position Type: Full-Time

We are seeking a friendly, detail-oriented Customer Service Assistant to join our team. As a Customer Service Assistant, you will serve as the first point of contact for customers, assisting them with inquiries, providing information, and resolving issues. This role is an excellent opportunity for someone looking to start their career in customer service, develop professional skills, and make a positive impact.

Key Responsibilities
  • Respond to Inquiries: Assist customers through phone, email, and chat, addressing questions and providing accurate information.
  • Issue Resolution: Handle customer issues, complaints, and returns with patience and professionalism, ensuring a positive experience.
  • Order Processing: Help customers with order placement, status updates, and tracking information.
  • Product Knowledge: Stay updated on company products and services to provide informed assistance.
  • Follow-Up: Conduct follow-up communications to ensure customer satisfaction.
  • Team Collaboration: Work closely with other departments to resolve complex issues and ensure a smooth customer journey.

Skills, Knowledge and Expertise
  • Education: High school diploma or equivalent; some college preferred.
  • Communication Skills: Strong verbal and written communication skills.
  • Problem-Solving: Ability to stay calm, listen actively, and handle difficult situations with empathy and efficiency.
  • Attention to Detail: Accurate data entry and ability to multitask.
  • Tech-Savvy: Basic proficiency with computers and willingness to learn CRM systems.

Benefits
  • Health, dental, and vision insurance.
  • Paid vacation and sick leave.
  • Opportunities for career advancement and personal development.
  • Collaborative and friendly work environment.