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Freelance Customer Service Agent Jobs (NOW HIRING)

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order ...

Nexxaworks

Customer Service Agent

Miami, FL

$14.75 - $19.75/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for ...

Limitless East Marketing

Customer Service Agent

Miami, FL

$14.75 - $19.75/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for ...

Alphabe Insight Inc

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Position Overview We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for ...

ARCAN Capital

Customer Service Agent

Mobile, AL · On-site

$15.50 - $20.50/hr

Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary point of contact for ...

New

Talent Haven HR

Customer Service Agent

Milwaukee, WI · On-site

$15.25 - $20.50/hr

Position Overview We are looking for a Customer Service Agent to assist customers with inquiries, appointment scheduling, and service support. This position plays an important role in creating a ...

CAVU Holdings (AMER) Inc.

Customer Service Agent

Chicago, IL · Hybrid

$16 - $21.50/hr

Description Customer Service Agent AMER Hybrid / Indianapolis About Us For airports, for partners, for people. We are CAVU. Founded by MAG (Manchester Airports Group) and backed by over 80 years of ...

Novra Corp

Customer Service Agent

Charlotte, NC

$15.25 - $20.25/hr

... Customer Service Agent to provide exceptional service by assisting customers, answering questions, and supporting daily customer service operations. This role is ideal for individuals who enjoy ...

New

MAX-USA

Be Seen First

Customer Service Agent

Tampa, FL · On-site

$16 - $18/hr

The Customer Service Agent plays a vital role in ensuring customer satisfaction by providing timely and effective support through email and phone calls. Reporting directly to the Customer Service ...

62ML

Customer Service Agent

Orlando, FL

$3.8K - $4.5K/mo

Job Summary We are seeking a friendly and customer-focused Customer Service Agent to provide exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy ...

New

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Freelance Customer Service Agent information

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How much do freelance customer service agent jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for freelance customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What does a Freelance Customer Service Agent do?

A Freelance Customer Service Agent provides support to customers on behalf of businesses, usually on a contract or project basis rather than as a full-time employee. They handle inquiries, resolve issues, and offer assistance via phone, email, live chat, or social media. Freelance agents often work remotely and may serve multiple clients, making flexibility and adaptability important skills. Their main goal is to ensure customer satisfaction and maintain a positive relationship between the customer and the company.

How do Freelance Customer Service Agents typically manage communication and workflow when supporting multiple clients simultaneously?

Freelance Customer Service Agents often juggle several clients at once, requiring excellent organizational and communication skills. They commonly use a mix of client-specific systems, ticketing tools, and communication platforms to stay on top of inquiries and ensure each client's standards are met. Time management and the ability to quickly adapt to different brand voices and processes are crucial. Agents usually coordinate with client teams through scheduled check-ins, shared documents, and clear reporting to maintain transparency and deliver consistent service.

What is the difference between Freelance Customer Service Agent vs Customer Support Representative?

AspectFreelance Customer Service AgentCustomer Support Representative
Work EnvironmentRemote, flexible, project-basedTypically in-office or call center, sometimes remote
CredentialsBasic customer service skills, sometimes certificationsSimilar credentials, often with company-specific training
Employer & Industry UsageFreelance platforms, independent contractsCompany-employed, customer service departments
Search & Comparison IntentLooking for flexible, freelance rolesSeeking full-time or part-time employment in customer support

Freelance Customer Service Agents work independently, often remotely, handling customer inquiries on a project basis. Customer Support Representatives are typically employed by companies, working in dedicated support centers. Both roles require similar skills, but the freelance role offers more flexibility and varied clients, while the employee role provides stability and company benefits.

What are the key skills and qualifications needed to thrive as a Freelance Customer Service Agent, and why are they important?

To thrive as a Freelance Customer Service Agent, you need excellent communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with CRM software, helpdesk platforms (such as Zendesk or Freshdesk), and remote communication tools is typically required. Strong self-motivation, time management, and adaptability are crucial soft skills for excelling in an independent, client-driven environment. These skills and qualities ensure efficient resolution of customer issues, client satisfaction, and successful management of multiple accounts remotely.
What cities are hiring for Freelance Customer Service Agent jobs? Cities with the most Freelance Customer Service Agent job openings:
What are the most commonly searched types of Customer Service Agent jobs? The most popular types of Customer Service Agent jobs are:
What states have the most Freelance Customer Service Agent jobs? States with the most job openings for Freelance Customer Service Agent jobs include:
Freelance Customer Service Agent jobs near you
Customer Service Agent

Customer Service Agent

Magline, INC

Standish, MI

$12.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Position Role amp; Overview:

The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. The Customer Service Agent is a frontline Magliner brand ambassador. The Customer Service Agent will provide information through online chats, the call center, and email. The candidate must be able to communicate effectively and provide a timely world-class customer experience.
Responsibilities:
The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include:
  • Entering order/transactional information within all platforms (ERP system, portals, etc.) with urgency and accuracy
  • Assistance with orders, errors, warranties, account questions, cancelations, complaints, and other product and service inquiries
  • Problem solving to offer solutions and ensure the customer’s needs are met
  • Providing exceptional service to both internal and external customers
  • Processing new accounts and maintaining existing account information through CRM and other data repositories
  • Serving as the primary telephone contact for dealers, end-use customers, and sales technicians and representatives
Requirements:
  • Bachelor’s degree preferred; or minimum 3 years of customer service experience
  • Experience in a manufacturing setting working with a team of peers
  • Fluent in Microsoft Office programs; experience with ERP platforms is preferred
  • Ability to utilize strategic selling and interpersonal skills when speaking or typing
  • Ability to multi-task in a fast-paced environment
  • Strong organizational skills, problem solving, and decision making
Fit with Magline Core Values and Vision:
Core Values:
  • Does the Right Thing – Protect Magline’s reputation as you would your own; Be vulnerable – you’re not perfect
  • Be Accountable – No Excuses! – Own your role and your actions; embrace and learn from mistakes
  • Pursues Excellence – Find excitement in your position; Stay centered and keep your focus; Strive for your best
  • Others Before Self – Strive for the greater good; Provide value for others; Value individual differences
  • Have Grit – Passion and perseverance through challenges; Exceptional performance and success; Ongoing quest for improvement
Vision:
  • To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.
Benefits:
Magline offers a robust benefit package including:
  • Medical with HSA/FSA, dental, and vision insurance
  • Medical allowance
  • Profit sharing
  • Company paid life insurance, spousal and child coverage
  • Company paid short- and long-term disability coverage
  • 401(k) with company match
  • Paid time off
  • Paid Holidays
  • Employee referral Program
  • Tuition assistance
  • Employee Assistance Program

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