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Freelance Customer Service Agent Jobs (NOW HIRING)

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between ...

Limitless East Marketing

Customer Service Agent

Charlotte, NC · On-site

$15.25 - $20.25/hr

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional support ...

DSV Global Transportation

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Department: Admin Corporate Ops Safety Training FLSA Status: Exempt Non-Exempt Job Status: F/T P/T Temporary Amount of Travel Required (%): 0% Reports To:

DSV Global Transportation

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

DSV A/S

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Customer Service Agent Time Type: Full Time Summary As a Warehouse Customer Service Agent at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries ...

DSV A/S

Customer Service Agent

Aurora, IL · On-site

$14.75 - $19.75/hr

Customer Service Agent Time Type: Full Time Department: ☐ Admin ☐ Corporate ☒ Ops ☐ Safety ☐ Training FLSA Status: ☐ Exempt ☒ Non-Exempt Job Status: ☒ F/T ☐ P/T ☐ Temporary Amount ...

Alphabe Insight Inc

Customer Service Agent

Nashville, TN · On-site

$47K - $52K/yr

Job Summary We are seeking a friendly and motivated Customer Service Agent to assist customers, identify their needs, and recommend products or services that provide value. This role combines ...

Alphabe Insight Inc

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

We are seeking a Customer Service Agent who will serve as the first point of contact for our clients, ensuring every interaction is handled with professionalism, efficiency, and care. This role is ...

City and County of Denver

Customer Service Agent

Denver, CO · Hybrid

$16 - $21.25/hr

About Our Job Customer Service Agent With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you ...

New

Alphabe Insight Inc

Customer Service Agent

Milwaukee, WI · On-site

$37K - $41K/yr

... Customer Service Agent to join our growing team in Milwaukee, WI. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a ...

Denver

Customer Service Agent

Denver, CO · Hybrid

$16 - $21.25/hr

About Our Job Customer Service Agent With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you ...

New

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Freelance Customer Service Agent information

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How much do freelance customer service agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for freelance customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What does a freelance customer service agent do?

A Freelance Customer Service Agent provides support to customers on behalf of businesses, usually on a contract or project basis rather than as a full-time employee. They handle inquiries, resolve issues, and offer assistance via phone, email, live chat, or social media. Freelance agents often work remotely and may serve multiple clients, making flexibility and adaptability important skills. Their main goal is to ensure customer satisfaction and maintain a positive relationship between the customer and the company.

How do freelance customer service agents typically manage communication and workflow when supporting multiple clients simultaneously?

Freelance Customer Service Agents often juggle several clients at once, requiring excellent organizational and communication skills. They commonly use a mix of client-specific systems, ticketing tools, and communication platforms to stay on top of inquiries and ensure each client's standards are met. Time management and the ability to quickly adapt to different brand voices and processes are crucial. Agents usually coordinate with client teams through scheduled check-ins, shared documents, and clear reporting to maintain transparency and deliver consistent service.

What are the key skills and qualifications needed to thrive as a freelance customer service agent, and why are they important?

To thrive as a Freelance Customer Service Agent, you need excellent communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with CRM software, helpdesk platforms (such as Zendesk or Freshdesk), and remote communication tools is typically required. Strong self-motivation, time management, and adaptability are crucial soft skills for excelling in an independent, client-driven environment. These skills and qualities ensure efficient resolution of customer issues, client satisfaction, and successful management of multiple accounts remotely.

What is the difference between Freelance Customer Service Agent vs Customer Support Representative?

AspectFreelance Customer Service AgentCustomer Support Representative
Work EnvironmentRemote, flexible, project-basedTypically in-office or call center, sometimes remote
CredentialsBasic customer service skills, sometimes certificationsSimilar credentials, often with company-specific training
Employer & Industry UsageFreelance platforms, independent contractsCompany-employed, customer service departments
Search & Comparison IntentLooking for flexible, freelance rolesSeeking full-time or part-time employment in customer support

Freelance Customer Service Agents work independently, often remotely, handling customer inquiries on a project basis. Customer Support Representatives are typically employed by companies, working in dedicated support centers. Both roles require similar skills, but the freelance role offers more flexibility and varied clients, while the employee role provides stability and company benefits.

What cities are hiring for Freelance Customer Service Agent jobs?

Cities with the most Freelance Customer Service Agent job openings:

What are the most commonly searched types of Customer Service Agent jobs?

The most popular types of Customer Service Agent jobs are:

What states have the most Freelance Customer Service Agent jobs?

States with the most job openings for Freelance Customer Service Agent jobs include:

Freelance Customer Service Agent jobs near you

Customer Service Agent

LAZ Parking Midwest, LLC

Denver, CO • On-site

$22.75/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

LAZ Parking rating

6.9

Company rating: 6.9 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

6th of 12 rated car parking

Job description

Customer Service Agent
LAZ Parking
Great Starting Pay | Immediate Openings for Overnight | Paid Training | ECO Pass
Be the Voice Behind an Exceptional Customer Experience
At LAZ Parking, our Customer Service Agents are often the first point of contact for customers seeking assistance. Every interaction is an opportunity to create a positive experience, solve problems, and build lasting customer relationships.
If you're a people-focused professional who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service, we'd love to meet you. Join a team that values customer care, professional growth, and a positive work culture.
Why Join LAZ?
Great starting pay!
Eligible for free RTD ECO Pass
Immediate hiring opportunities
No experience required - paid training provided
PayActiv - Access your earned wages before payday
Free company uniforms
Growth opportunities with a national industry leader
Active work environment - no desk required
Supportive team culture focused on success
Full-time benefits available, including medical, dental, vision, PTO, and 401(k)
The Spirit of the Position
As a Customer Service Agent, you are responsible for delivering exceptional customer support while representing LAZ Parking with professionalism and care. You will assist customers, resolve concerns, answer questions, and create positive experiences through every interaction.
Your success comes from your ability to communicate effectively, remain calm under pressure, and consistently provide best-in-class customer service. Based on the role expectations, customer service excellence and professionalism are key priorities.
What You'll Do
Customer Support & Service
  • Respond promptly and professionally to customer inquiries and concerns.
  • Build rapport with customers through friendly, empathetic communication.
  • Resolve issues efficiently while maintaining a positive customer experience.
  • Provide accurate information and guidance to customers.
  • Demonstrate a caring, customer-first approach in every interaction.

Problem Resolution
  • Listen actively to customer concerns and identify appropriate solutions.
  • Escalate issues when necessary while maintaining ownership of the customer experience.
  • Remain calm, professional, and solutions-focused in challenging situations.
  • Ensure timely follow-up and resolution of customer requests.

Team & Professionalism
  • Collaborate effectively with team members and leadership.
  • Maintain professionalism in all communications.
  • Work independently while remaining engaged and accountable.
  • Support team goals and contribute to a positive workplace culture.
  • Complete additional duties and special projects as assigned.

What We're Looking For
Customer Focused
You genuinely enjoy helping people and creating positive experiences.
Professional Communicator
You communicate clearly, confidently, and professionally in both written and verbal interactions.
Reliable & Self-Motivated
You take ownership of your work, meet deadlines, and consistently follow through on commitments.
Calm Under Pressure
You can effectively manage challenging situations while maintaining exceptional service standards.
Team Oriented
You collaborate well with others, welcome feedback, and contribute to a supportive team environment.
Qualifications
Required
  • Customer service experience required.
  • Ability to communicate effectively in English.
    • The City of Denver requires that all candidates pass an English proficiency exam.
  • Strong interpersonal and customer service skills.
  • Ability to work independently and manage multiple tasks.
  • Ability to remain professional during challenging situations.
  • Reliable transportation to and from work.
  • Ability to understand and follow company policies and procedures.

Preferred
  • Parking industry experience.
  • Experience working in call center, contact center, hospitality, retail, or customer-facing environments.
  • Experience managing customer concerns and conflict resolution.

Physical Requirements
This position requires the ability to:
  • Remain seated and work at a computer for extended periods.
  • Use a computer, keyboard, and phone regularly throughout the workday.
  • Communicate effectively with customers and team members.
  • Maintain focus and productivity in a fast-paced customer service environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Benefits
All Employees
  • Team Atmosphere
  • Growth Opportunities
  • Paid Training
  • PayActiv - Access earned wages before payday
  • Free Company Uniforms
  • Employee Assistance Program (EAP)
  • Health Coaching Resources
  • Smoking Cessation Program

Full-Time Benefits
  • Medical, Dental, and Vision Coverage
  • 401(k)
  • Paid Time Off
  • Short-Term Disability
  • Long-Term Disability

Part-time employees working an average of 30+ hours per week may become eligible for full-time benefits after six months of employment.
Build Your Customer Service Career with LAZ
If you're looking for an opportunity to grow with a company that values customer service, teamwork, and professional development, we'd love to hear from you.
Apply today and help create exceptional customer experiences with every interaction.
FLSA Status: Non-Exempt, Non-Tipped
LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.

What LAZ Parking employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About LAZ Parking

Sourced by ZipRecruiter

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts! We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients".

Industry

Travel arrangement services and real estate and rental and leasing

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

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