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Freelance Customer Service Agent Jobs (NOW HIRING)

ERIC W SNYDER INSURANCE

Customer Service Agent

Parkton, MD · On-site

$60K - $75K/yr

As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive ...

Jerry

Customer Service Agent (Remote)

$19 - $21/hr

Customer Service Agent More than 80% of Americans own a car and see it as one of their biggest ... Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai ...

Alphabe Insight

Customer Service Agent

Nashville, TN · On-site

$34K - $38K/yr

Customer Service Agent At Dinamic AS Group, we believe that strong relationships drive successful businesses. Our team is dedicated to creating meaningful connections, delivering exceptional client ...

Alphabe Insight

Customer Service Agent

San Antonio, TX · On-site

$35K - $39K/yr

Customer Service Agent At Elevare Branding, we believe that operational excellence starts with exceptional people. We are committed to creating a collaborative, supportive workplace where employees ...

Jerry

Customer Service Agent (Remote)

$19 - $21/hr

Customer Service Agent More than 80% of Americans own a car and see it as one of their biggest ... Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Morganton, North Carolina, United States 40,000.00 - 85,000.00 About the Job Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you ...

Magical Destinations Travel

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent Corpus Christi, Texas, United States 40,000.00 - 85,000.00 Join Our Team at Magical Destinations Travel Your Gateway to a Rewarding Career in Travel! Are you passionate about ...

Jerry

Customer Service Agent (Remote)

$19 - $21/hr

Customer Service Agent More than 80% of Americans own a car and see it as one of their biggest ... Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai ...

Jerry

Customer Service Agent (Remote)

$19 - $21/hr

Customer Service Agent More than 80% of Americans own a car and see it as one of their biggest ... Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai ...

Alphabe Insight

Customer Service Agent

Hartford, CT · On-site

$34K - $39K/yr

Customer Service Agent At Dinamic AS Group, we believe exceptional events are built by exceptional people. We specialize in delivering high-quality event experiences through professionalism, teamwork ...

New

Alphabe Insight

Customer Service Agent

Oklahoma City, OK · On-site

$33K - $37K/yr

Customer Service Agent At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships.

Alphabe Insight

Customer Service Agent

Louisville, KY · On-site

$15 - $20/hr

Customer Service Agent At Elevare Branding, we specialize in building meaningful brand identities that connect, inspire, and deliver results. Our team is driven by creativity, precision, and a ...

Alphabe Insight

Customer Service Agent

Santa Ana, CA · On-site

$51K - $56K/yr

Customer Service Agent At Sharpcontra, we believe innovation and precision are the foundation of impactful marketing. As a results-driven agency, we provide tailored strategies that align with our ...

Jerry

Customer Service Agent (Remote)

$19 - $21/hr

Customer Service Agent More than 80% of Americans own a car and see it as one of their biggest ... Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai ...

Alphabe Insight

Customer Service Agent

Houston, TX · On-site

$35K - $40K/yr

Customer Service Agent At Swift7 Consultants, we are committed to delivering exceptional service and creating positive experiences for both our clients and customers. We believe that great teams are ...

Alphabe Insight

Customer Service Agent

Fayetteville, NC · On-site

$37K - $41K/yr

Customer Service Agent At Strive Global, we believe that strong brands are built through meaningful connections and exceptional customer experiences. We are a dynamic company dedicated to helping ...

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Freelance Customer Service Agent information

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How much do freelance customer service agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for freelance customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What does a freelance customer service agent do?

A Freelance Customer Service Agent provides support to customers on behalf of businesses, usually on a contract or project basis rather than as a full-time employee. They handle inquiries, resolve issues, and offer assistance via phone, email, live chat, or social media. Freelance agents often work remotely and may serve multiple clients, making flexibility and adaptability important skills. Their main goal is to ensure customer satisfaction and maintain a positive relationship between the customer and the company.

How do freelance customer service agents typically manage communication and workflow when supporting multiple clients simultaneously?

Freelance Customer Service Agents often juggle several clients at once, requiring excellent organizational and communication skills. They commonly use a mix of client-specific systems, ticketing tools, and communication platforms to stay on top of inquiries and ensure each client's standards are met. Time management and the ability to quickly adapt to different brand voices and processes are crucial. Agents usually coordinate with client teams through scheduled check-ins, shared documents, and clear reporting to maintain transparency and deliver consistent service.

What is the difference between Freelance Customer Service Agent vs Customer Support Representative?

AspectFreelance Customer Service AgentCustomer Support Representative
Work EnvironmentRemote, flexible, project-basedTypically in-office or call center, sometimes remote
CredentialsBasic customer service skills, sometimes certificationsSimilar credentials, often with company-specific training
Employer & Industry UsageFreelance platforms, independent contractsCompany-employed, customer service departments
Search & Comparison IntentLooking for flexible, freelance rolesSeeking full-time or part-time employment in customer support

Freelance Customer Service Agents work independently, often remotely, handling customer inquiries on a project basis. Customer Support Representatives are typically employed by companies, working in dedicated support centers. Both roles require similar skills, but the freelance role offers more flexibility and varied clients, while the employee role provides stability and company benefits.

What are the key skills and qualifications needed to thrive as a freelance customer service agent, and why are they important?

To thrive as a Freelance Customer Service Agent, you need excellent communication skills, problem-solving abilities, and prior experience in customer support or a related field. Familiarity with CRM software, helpdesk platforms (such as Zendesk or Freshdesk), and remote communication tools is typically required. Strong self-motivation, time management, and adaptability are crucial soft skills for excelling in an independent, client-driven environment. These skills and qualities ensure efficient resolution of customer issues, client satisfaction, and successful management of multiple accounts remotely.
What cities are hiring for Freelance Customer Service Agent jobs? Cities with the most Freelance Customer Service Agent job openings:
What are the most commonly searched types of Customer Service Agent jobs? The most popular types of Customer Service Agent jobs are:
What states have the most Freelance Customer Service Agent jobs? States with the most job openings for Freelance Customer Service Agent jobs include:
Freelance Customer Service Agent jobs near you

Customer Service Agent

ERIC W SNYDER INSURANCE

Parkton, MD • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Eric W Snyder Insurance in Parkton, Maryland, is looking for a motivated and detail-oriented individual to join our team as a Full-Time Customer Service Agent. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you. As a Customer Service Agent, you will work with our experienced team to help provide excellent service to our Personal Lines clients. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. If you are a motivated and confident self-starter who thrives in a fast-paced environment, then this is your opportunity for you.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Health Insurance

Dental Insurance

Career Growth Opportunities

Retirement Plan

Vision Insurance

Disability Insurance


Responsibilities
  • Support agency by processing new business applications and servicing existing policyholder policies.
  • Collect complete underwriting information from walk-in/telephone prospects.
  • Prepare and present complete and competitive insurance quotes.
  • Conduct claims reporting and follow-up.
  • Conduct regular account reviews in an effort to improve retention and sell additional coverages (cross selling and account rounding).
  • Build and maintain rapport with producers, clients, and insurance company underwriters and sales team.
  • Work on individual or corporate projects that may occasionally be assigned by management.
  • Maintain records on policy changes.

Requirements
  • Holds a P&C Insurance license
  • Has at least 3 years insurance industry experience
  • Excellent interpersonal and communication skills
  • Organizational skills
  • Self-motivated with initiative, integrity, and thoughtfulness
  • Detail-oriented
  • Proactive problem-solver
  • Above average computer knowledge and skills
  • Team player
  • Possess an upbeat, positive and enthusiastic attitude
  • Proficiency to multi-task, follow-thru and follow-up
  • Professional phone etiquette