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Overnight Customer Service Agent Jobs (NOW HIRING)

High's

Overnight Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Overnight Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Planet Fitness

Overnight Customer Service

Westminster, CO · On-site

$15.20/hr

Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience ...

Unifi

$15.25 - $20.25/hr

General information Job Title Airport Customer Service Agent - FAR PT Date Wednesday, September 2, ... M. shift, Overnight shift, P.M. shift

Stepps Towing Service

Customer Service Agent

Tampa, FL · On-site

$17 - $18/hr

As the first point of contact for our clients, the Customer Service Agent is responsible for managing incoming calls, accurately processing and entering information into our dispatch software, and ...

Biz Voice Boost

Customer Service Agent

Raleigh, NC · On-site

$15 - $20.25/hr

Customer Service Agent Location: Raleigth Job Type: Full-time Job Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the ...

Arcan Capital

Customer Service Agent

Fairhope, AL · On-site

$14.75 - $19.50/hr

Customer Service Agent Customer Service Agent Arcan Capital is dedicated to delivering an exceptional living experience for our residents. As a Customer Service Agent, you will serve as the primary ...

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Overnight Customer Service Agent information

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How much do overnight customer service agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for overnight customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is an overnight customer service agent?

Overnight Customer Service Agents are professionals who assist customers outside of regular business hours, typically during the late evening and overnight shifts. Their main responsibilities include responding to customer inquiries, resolving issues, processing orders, and providing support via phone, email, or chat. These agents ensure that businesses maintain 24/7 customer support, improving customer satisfaction and addressing problems as they arise, no matter the time of day. The role often requires excellent communication skills, the ability to work independently, and adaptability to night shift hours.

What are the key skills and qualifications needed to thrive as an overnight customer service agent?

To thrive as an Overnight Customer Service Agent, you need strong communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is typically required. Patience, resilience, and the ability to work independently during non-traditional hours are crucial soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and reliable service during overnight shifts when support is still essential.

What unique challenges might an overnight customer service agent face, and how can they be managed?

Overnight Customer Service Agents often work outside traditional business hours, which can present challenges such as maintaining alertness during late shifts and handling issues with limited in-person support. To manage these, agents typically rely on strong communication skills, effective time management, and self-motivation. Many companies provide online resources and remote team communication tools to ensure agents feel supported even when supervisors or colleagues may not be immediately available. Staying organized and practicing good sleep hygiene can also help agents adjust to non-traditional schedules.

What is the difference between Overnight Customer Service Agent vs Customer Support Representative?

AspectOvernight Customer Service AgentCustomer Support Representative
Work HoursPrimarily overnight shifts, often 10 PM to 6 AMTypically daytime or evening shifts, flexible depending on company
Work EnvironmentCall centers, remote or in-office settingsCall centers, remote, or in-office settings
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Industry UsageCustomer service, support, hospitality, retailCustomer service, support, retail, tech

While both roles involve assisting customers, Overnight Customer Service Agents work primarily during overnight hours, often handling high-volume calls in call centers or remotely. Customer Support Representatives typically work during regular hours and may handle a broader range of customer inquiries. The roles share similar credentials and environments but differ mainly in shift timing and scheduling.

What cities are hiring for Overnight Customer Service Agent jobs?

Cities with the most Overnight Customer Service Agent job openings:

What are the most commonly searched types of Customer Service Agent jobs?

The most popular types of Customer Service Agent jobs are:

What states have the most Overnight Customer Service Agent jobs?

States with the most job openings for Overnight Customer Service Agent jobs include:

What are popular job titles related to Overnight Customer Service Agent jobs?

For Overnight Customer Service Agent jobs, the most frequently searched job titles are:

Overnight Customer Service Agent jobs near you
Infographic showing various Overnight Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Overnight Customer Service Representative

Cockeysville, MD • On-site

High's
Retail • 201 - 500 employees
Learn more about High'sexternal

$15.25 - $20.75/hr

Other

Re-posted 6 days ago

Job description

Overnight Customer Service Representative

Store 51 - Cockeysville, MD 21030

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales

Description

Job Summary: The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.
Qualifications

Minimum Knowledge, Skills and Abilities:

  • Must be at least 18 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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