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Overnight Customer Service Phone Jobs (NOW HIRING)

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Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

ModSquad

Customer Service Phone Support

$17.50 - $22.25/hr

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Phone Support ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15 - $20.25/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

Planet Fitness

Overnight Customer Service

Columbus, OH · On-site

$15.25 - $20.75/hr

Employee discounts Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet ...

20four7VA

Customer Service & Phone Support Virtual Assistant

$17.75 - $24.25/hr

Independent Contractor - CPT-11397 Customer Service & Phone Support Virtual Assistant/Business Support VA/Junior-Senior Level (Remote) 20four7VA is seeking offshore independent contractors to deliver ...

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Overnight Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Overnight Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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Overnight Customer Service Phone information

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How much do overnight customer service phone jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for overnight customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is an overnight customer service phone representative?

Overnight Customer Service Phone jobs involve assisting customers via telephone during nighttime hours, typically between late evening and early morning. Employees in these roles handle inquiries, resolve issues, and provide information or support outside of standard business hours. These positions are important for businesses that offer 24/7 service or support customers in different time zones. Workers need strong communication skills, patience, and the ability to work independently during quiet or high-pressure periods. Shifts may include weekends and holidays, and training is usually provided.

What skills and qualifications are needed to thrive as an overnight customer service phone representative?

To excel as an Overnight Customer Service Phone representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These competencies ensure effective support for customers during off-hours, maintaining service quality and customer satisfaction.

What are common challenges faced by overnight customer service phone representatives and how can they be managed?

Overnight Customer Service Phone representatives often encounter challenges such as handling high-stress situations independently, managing fatigue during late hours, and addressing urgent customer concerns when support resources may be limited. To manage these challenges, effective time management, strong communication skills, and self-care strategies like taking scheduled breaks are essential. Additionally, many companies provide training and clear protocols to help overnight staff resolve issues efficiently and maintain high service quality, even during less supervised shifts.

What is the difference between Overnight Customer Service Phone vs Overnight Customer Support Specialist?

AspectOvernight Customer Service PhoneOvernight Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical or product knowledge often preferred
Work EnvironmentCall centers, remote or on-site, during night hoursCall centers, remote, or on-site, during night shifts
Industry UsageCommon in retail, telecom, and service industriesUsed in tech, software, and product-based companies

Both roles involve assisting customers during overnight hours, but the Customer Service Phone role focuses on handling inbound calls and basic inquiries, while the Customer Support Specialist often requires technical knowledge to resolve more complex issues. The choice depends on the level of technical expertise required and the industry focus.

More about Overnight Customer Service Phone jobs

What cities are hiring for Overnight Customer Service Phone jobs?

Cities with the most Overnight Customer Service Phone job openings:

What are the most commonly searched types of Customer Service Phone jobs?

The most popular types of Customer Service Phone jobs are:

What states have the most Overnight Customer Service Phone jobs?

States with the most job openings for Overnight Customer Service Phone jobs include:

What job categories do people searching Overnight Customer Service Phone jobs look for?

The top searched job categories for Overnight Customer Service Phone jobs are:

Overnight Customer Service Phone jobs near you
Infographic showing various Overnight Customer Service Phone job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Customer Service Phone Representative

R.C. Willey

Meridian, ID • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

RC Willey rating

6.8

Company rating: 6.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

30th of 63 rated furniture retailers

Job description

Customer Service Phone Representative
RC Willey is seeking a friendly and professional Customer Service Phone Representative to assist customers over the phone. In this fast-paced role, you'll handle inquiries, process orders, and provide solutions while ensuring a positive customer experience. We're looking for detail-oriented individuals with strong communication skills who are committed to delivering excellent service and upholding RC Willey's high standards.
Full-Time: Monday - Saturday with a day off during the week.
Open shift: 9:30am - 6pm
Closing shift: 11:30am - 8pm
Saturday's alternate shifts.
Ready to Join the Team?
RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including:
  • Paid Time Off, start accruing from day one
  • Medical, dental and vision insurance
  • 7 paid holidays - plus, we're closed every Sunday
  • Generous employee discounts on merchandise
  • Paid parental leave to support your growing family
  • Associate referral program
  • Life insurance
  • 401(k) with company match to build your financial future
  • Wellness incentives
  • Annual profit-sharing incentive
  • Career growth opportunities
  • Tuition Reimbursement for continued learning
  • A fun and supportive work environment - be part of a team that values collaboration, recognition, and a great workplace culture
  • And more!
Key Responsibilities
  • Receive and respond to customer calls regarding questions, concerns, delivery, sales and service issues
  • Provide phone assistance to delivery, customer service, and store departments
  • Follow-up with customer issues and service requests in a timely and professional manner
  • All other duties as assigned
Skills and Qualifications
  • Excellent customer service and problem-solving skills
  • Must have the ability to handle difficult situations with customers
  • Basic computer and typing skills needed
  • Must be able to multi-task, pay attention to details and follow through with assigned tasks
  • Must be dependable and self-motivated

To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.
Pay Range: $18 per hour

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