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Overnight Customer Service Phone Jobs (NOW HIRING)

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

Job Opportunity ATC Income Tax is now hiring Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Phone Support ...

Planet Fitness

Overnight Customer Service

Westerville, OH · On-site

$15.50 - $21/hr

Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

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Overnight Customer Service Phone information

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$12

$23

$35

How much do overnight customer service phone jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for overnight customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are Overnight Customer Service Phone jobs?

Overnight Customer Service Phone jobs involve assisting customers via telephone during nighttime hours, typically between late evening and early morning. Employees in these roles handle inquiries, resolve issues, and provide information or support outside of standard business hours. These positions are important for businesses that offer 24/7 service or support customers in different time zones. Workers need strong communication skills, patience, and the ability to work independently during quiet or high-pressure periods. Shifts may include weekends and holidays, and training is usually provided.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Phone representative, and why are they important?

To excel as an Overnight Customer Service Phone representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is often required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills for this role. These competencies ensure effective support for customers during off-hours, maintaining service quality and customer satisfaction.

What are some common challenges faced by Overnight Customer Service Phone representatives and how can they be managed?

Overnight Customer Service Phone representatives often encounter challenges such as handling high-stress situations independently, managing fatigue during late hours, and addressing urgent customer concerns when support resources may be limited. To manage these challenges, effective time management, strong communication skills, and self-care strategies like taking scheduled breaks are essential. Additionally, many companies provide training and clear protocols to help overnight staff resolve issues efficiently and maintain high service quality, even during less supervised shifts.

What is the difference between Overnight Customer Service Phone vs Overnight Customer Support Specialist?

AspectOvernight Customer Service PhoneOvernight Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical or product knowledge often preferred
Work EnvironmentCall centers, remote or on-site, during night hoursCall centers, remote, or on-site, during night shifts
Industry UsageCommon in retail, telecom, and service industriesUsed in tech, software, and product-based companies

Both roles involve assisting customers during overnight hours, but the Customer Service Phone role focuses on handling inbound calls and basic inquiries, while the Customer Support Specialist often requires technical knowledge to resolve more complex issues. The choice depends on the level of technical expertise required and the industry focus.

More about Overnight Customer Service Phone jobs
What cities are hiring for Overnight Customer Service Phone jobs? Cities with the most Overnight Customer Service Phone job openings:
What are the most commonly searched types of Customer Service Phone jobs? The most popular types of Customer Service Phone jobs are:
What states have the most Overnight Customer Service Phone jobs? States with the most job openings for Overnight Customer Service Phone jobs include:
What job categories do people searching Overnight Customer Service Phone jobs look for? The top searched job categories for Overnight Customer Service Phone jobs are:
Overnight Customer Service Phone jobs near you
Infographic showing various Overnight Customer Service Phone job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.
Customer Service Phone Representative

Customer Service Phone Representative

etrailer

Wentzville, MO

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Customer Service Phone Representative

Level: Entry
Job Location: Missouri - Wentzville, MO
Position Type: Full Time
Starting Rate: $20.00
Job Shifts/ Work Schedule: Consistent Work Schedule. Schedule includes an evening and an occasional weekend. 

Customer Service Phone Representative - Join Our Adventure!

Are you passionate about helping others and excited about outdoor adventures? Do you thrive in a team-focused environment and love learning? If so, we’d love for you to join our growing team!

At etrailer.com we’re dedicated to guiding our neighbors (our customers) on their journeys—whether it's camping, traveling, towing, or any other adventure. We aim to provide the most personalized experiences, helping them find the best products for their unique needs. And we need enthusiastic teammates like you to help us make that happen!

What You'll Do:

  • Serve our Neighbors: Answer inbound phone calls, offering friendly assistance on a range of camping, towing, and outdoor accessories, while providing personalized solutions.
  • Build Strong Connections: Establish lasting relationships with our neighbors, ensuring each call is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
  • Use Technology & Resources: Work with computers and a variety of other resources to track neighbor details, ensure accurate order processing, and enhance the neighbor’s experience with us.
  • Collaborate for Success: Partner with teammates to solve challenges, refine processes, and ensure every neighbor feels valued and heard throughout their journey.
  • Stay Curious & Learn: Continuously ask questions, stay informed, and actively seek opportunities to improve your role and the neighbor experience.
  • Own the Experience: Take responsibility for ensuring every interaction—whether it's assisting with a product inquiry or supporting an installation—is positive and memorable for our neighbors.

What We Offer:

  • Competitive Pay: Start at $20/hour with the potential to earn $22+ (average), top performers can earn $24+ or even $27+.
  • Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
  • Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
  • Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
  • Benefits: Paid holidays, paid vacations, Family Time Premium, 401k matching, medical, vision, dental, and more!
  • Interviewing immediately for an immediate start. 

Who You Are:

  • Passionate about helping others and providing top-notch service.
  • Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
  • A team player who enjoys collaborating and learning.
  • Eager to grow and develop both personally and professionally.

Ready to embark on a fulfilling journey with us? Apply today and let's make an impact—together!

Apply