ZipRecruiter

Log In

1

Senior Customer Service Phone Jobs (NOW HIRING)

ATC Income Tax

Customer Service Phone Rep

Marietta, GA

$14.50 - $19.75/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed) ATTN :If hired, position will start immediately Monday, December 15, 2025 Training will be held via ...

ATC Income Tax

Customer Service Phone Rep

Decatur, GA

$15.50 - $21.25/hr

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed). If hired, position will start immediately Monday, December 15, 2025. Training will be held via Zoom ...

pca

Senior Customer Service Representative

Denver, CO · On-site

$19.75 - $27.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... phone. Strong organizational skills with the ability to handle numerous details, deadlines, and ...

pca

SR CUSTOMER SERVICE REP

Salem, OR · On-site

$19.25 - $26.75/hr

The Senior Customer Service Representative is responsible for providing superior service to ... phone. Strong organizational skills with the ability to handle numerous details, deadlines, and ...

PCA

SR CUSTOMER SERVICE REP

Salem, OR

$65K - $80K/yr

Senior Customer Service Representative As a Fortune 500 company, Packaging Corporation of America ... over the phone. * Strong organizational skills with the ability to handle numerous details ...

next page

Showing results 1-20

All JobsSenior Customer Service Phone Jobs

Senior Customer Service Phone information

See salary details

$12

$23

$35

How much do senior customer service phone jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for senior customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are some common challenges faced by Senior Customer Service Phone representatives, and how can they effectively address them?

Senior Customer Service Phone representatives often encounter challenging situations such as handling escalated customer complaints, managing high call volumes, and meeting strict performance metrics. To address these challenges, it's important to develop strong problem-solving skills, maintain patience, and utilize active listening to understand and resolve customer issues efficiently. Collaborating closely with team members and supervisors can also provide additional support and resources, while continual training helps stay updated on best practices and company policies.

What does a Senior Customer Service Phone Representative do?

A Senior Customer Service Phone Representative handles customer inquiries and issues over the phone with a higher level of expertise and responsibility than entry-level representatives. They assist with complex or escalated cases, provide guidance to junior team members, and ensure customers receive efficient and satisfactory solutions. Senior representatives may also help train new hires, monitor quality, and contribute to improving customer service processes.

What is the difference between Senior Customer Service Phone vs Customer Service Representative?

AspectSenior Customer Service PhoneCustomer Service Representative
CredentialsHigh school diploma, experience in customer service, possibly certifications in communication or CRM toolsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer support departments, remote or on-siteCall centers, retail, or office settings, often in similar environments
Employer & Industry UsageUsed across industries like retail, telecom, finance for experienced support rolesCommon entry-level or mid-level support role in similar industries
Search & Comparison IntentLooking for experienced roles with advanced responsibilitiesSeeking entry or mid-level customer support positions

Senior Customer Service Phone roles typically require more experience and may involve handling complex issues, mentoring, or escalations. Customer Service Representatives are often entry to mid-level roles focused on basic customer support. Both roles are vital in customer service operations but differ mainly in experience level and responsibilities.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Phone Representative, and why are they important?

To thrive as a Senior Customer Service Phone Representative, you need strong communication skills, problem-solving abilities, and several years of customer service experience, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and relevant certifications like Certified Customer Service Professional (CCSP) is valuable. Patience, resilience, and conflict resolution skills help you excel when handling escalated issues and supporting both customers and junior team members. These competencies are vital for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive company reputation.
What cities are hiring for Senior Customer Service Phone jobs? Cities with the most Senior Customer Service Phone job openings:
What are the most commonly searched types of Customer Service Phone jobs? The most popular types of Customer Service Phone jobs are:
What states have the most Senior Customer Service Phone jobs? States with the most job openings for Senior Customer Service Phone jobs include:
Senior Customer Service Phone jobs near you
Customer Service Phone Rep

Customer Service Phone Rep

ATC Income Tax

Marietta, GA

$14.50 - $19.75/hr

Other

Posted 5 days ago

Job description

Job Description
ATC Income Tax is now hiring....
Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed)
ATTN:If hired, position will start immediately Monday, December 15, 2025 Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations.
THIS IS A SEASONAL POSITION.Employment from January thru April.
Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations!No tax experience necessary.
Positions available in Marietta and Decatur
Responsibilities include:
Build client rapport
Market tax preparation services to in-bound callers using phone script
Make outbound marketing calls to previous tax clients using phone script
Record accurate notes in online customer relationship management database
Prepare tax return estimates for in-bound callers (no experience needed, will train)
Resolve basic customer concerns via telephone in a timely and professional manner
Provide excellent customer service over the telephone
Support Tax Preparer staff
Ensure adherence to company policies and procedures
Overall office efficiency
Requirements:
Ability to follow phone script
Ability to perform in a fast-paced environment
Previous customer service experience is a must
Detailed oriented
Well organized
Self motivated
Reliable and punctual
Good computer skills
Outstanding phone etiquette
Proper grammar usage in oral and written correspondence
Ability to multi-task
Ability to problem solve
Ability to work days, evenings and weekends
Store hours are 9am - 8pm Monday thru Saturday, Possible Sundays; Shift starts at 9am
You will work approximately 30 - 40 hours per week
Compensation - Hourly, plus weekly bonuses
There will be a short phone interview followed by an in-person interview
There will be a background check for all new hires
Thank You
ATC Income Tax

Apply