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Senior Customer Service Phone Jobs (NOW HIRING)

Paleovalley

Customer Service Phone Agent

$18 - $21/hr

About the Opportunity As a Customer Service Phone Agent, you will serve as a trusted voice of Paleovalley and Wild Pastures, helping customers navigate their health and wellness journey with ...

Modsquad

Customer Service Phone Support

Jamaica, NY · On-site +1

$17.75 - $22.75/hr

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Phone Support ...

pca

Senior Customer Service Representative

Denver, CO

$19.75 - $27.25/hr

The Senior Customer Service Representative is responsible for providing superior service to ... phone. Strong organizational skills with the ability to handle numerous details, deadlines, and ...

RaceTrac

$27.30 - $40.96/hr

RaceTrac Company Overview The Senior Customer Service Representative handles daily interaction with ... service phone line. What You'll Do: * Serve as the point of contact for all calls to Customer ...

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How much do senior customer service phone jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for senior customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are some common challenges faced by Senior Customer Service Phone representatives, and how can they effectively address them?

Senior Customer Service Phone representatives often encounter challenging situations such as handling escalated customer complaints, managing high call volumes, and meeting strict performance metrics. To address these challenges, it's important to develop strong problem-solving skills, maintain patience, and utilize active listening to understand and resolve customer issues efficiently. Collaborating closely with team members and supervisors can also provide additional support and resources, while continual training helps stay updated on best practices and company policies.

What does a Senior Customer Service Phone Representative do?

A Senior Customer Service Phone Representative handles customer inquiries and issues over the phone with a higher level of expertise and responsibility than entry-level representatives. They assist with complex or escalated cases, provide guidance to junior team members, and ensure customers receive efficient and satisfactory solutions. Senior representatives may also help train new hires, monitor quality, and contribute to improving customer service processes.

What is the difference between Senior Customer Service Phone vs Customer Service Representative?

AspectSenior Customer Service PhoneCustomer Service Representative
CredentialsHigh school diploma, experience in customer service, possibly certifications in communication or CRM toolsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer support departments, remote or on-siteCall centers, retail, or office settings, often in similar environments
Employer & Industry UsageUsed across industries like retail, telecom, finance for experienced support rolesCommon entry-level or mid-level support role in similar industries
Search & Comparison IntentLooking for experienced roles with advanced responsibilitiesSeeking entry or mid-level customer support positions

Senior Customer Service Phone roles typically require more experience and may involve handling complex issues, mentoring, or escalations. Customer Service Representatives are often entry to mid-level roles focused on basic customer support. Both roles are vital in customer service operations but differ mainly in experience level and responsibilities.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Phone Representative, and why are they important?

To thrive as a Senior Customer Service Phone Representative, you need strong communication skills, problem-solving abilities, and several years of customer service experience, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and relevant certifications like Certified Customer Service Professional (CCSP) is valuable. Patience, resilience, and conflict resolution skills help you excel when handling escalated issues and supporting both customers and junior team members. These competencies are vital for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive company reputation.
What cities are hiring for Senior Customer Service Phone jobs? Cities with the most Senior Customer Service Phone job openings:
What are the most commonly searched types of Customer Service Phone jobs? The most popular types of Customer Service Phone jobs are:
What states have the most Senior Customer Service Phone jobs? States with the most job openings for Senior Customer Service Phone jobs include:
Senior Customer Service Phone jobs near you

Customer Service Phone Representative

Etrailer

Wentzville, MO

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Customer Service Phone Representative

Missouri - Wentzville, MO 63385

Overview

Position Type Full Time Education Level High School Travel Percentage None Category Customer Service

Description

Customer Service Phone Representative

Level: Entry Job Location: Missouri - Wentzville, MO Position Type: Full Time Starting Rate: $20.00 Job Shifts/ Work Schedule: Consistent Work Schedule. Schedule includes an evening and an occasional weekend.

Customer Service Phone Representative - Join Our Adventure!

Are you passionate about helping others and excited about outdoor adventures? Do you thrive in a team-focused environment and love learning? If so, we'd love for you to join our growing team!

At etrailer.com we're dedicated to guiding our neighbors (our customers) on their journeys—whether it's camping, traveling, towing, or any other adventure. We aim to provide the most personalized experiences, helping them find the best products for their unique needs. And we need enthusiastic teammates like you to help us make that happen!

What You'll Do:

  • Serve our Neighbors: Answer inbound phone calls, offering friendly assistance on a range of camping, towing, and outdoor accessories, while providing personalized solutions.
  • Build Strong Connections: Establish lasting relationships with our neighbors, ensuring each call is an opportunity to offer thoughtful recommendations and guidance tailored to their needs.
  • Use Technology & Resources: Work with computers and a variety of other resources to track neighbor details, ensure accurate order processing, and enhance the neighbor's experience with us.
  • Collaborate for Success: Partner with teammates to solve challenges, refine processes, and ensure every neighbor feels valued and heard throughout their journey.
  • Stay Curious & Learn: Continuously ask questions, stay informed, and actively seek opportunities to improve your role and the neighbor experience.
  • Own the Experience: Take responsibility for ensuring every interaction—whether it's assisting with a product inquiry or supporting an installation—is positive and memorable for our neighbors.

What We Offer:

  • Competitive Pay: Start at $20/hour with the potential to earn $22+ (average), top performers can earn $24+ or even $27+.
  • Location: Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
  • Learning & Growth: Continuous hands-on training, collaboration, and a Peer Mentor program to help guide your journey.
  • Cool Perks: Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
  • Benefits: Paid holidays, paid vacations, Family Time Premium, 401k matching, medical, vision, dental, and more!

Who You Are:

  • Passionate about helping others and providing top-notch service.
  • Enthusiastic about the outdoors—camping, traveling, towing, trailers, or any adventure!
  • A team player who enjoys collaborating and learning.
  • Eager to grow and develop both personally and professionally.

Ready to embark on a fulfilling journey with us? Apply today and let's make an impact—together!

Apply