ZipRecruiter

Log In

1

Senior Customer Service Phone Jobs (NOW HIRING)

LSP Holdco LLC

Senior Customer Service Rep

Clermont, FL

$17.25 - $23.75/hr

The Senior Customer Service Rep will be responsible for overseeing the day-to-day operations of the customer service team, ensuring high levels of customer satisfaction, and providing support and ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Phone JobsSenior Customer Service Phone Jobs

Senior Customer Service Phone information

See salary details

$12

$23

$35

How much do senior customer service phone jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior customer service phone representatives, and how can they effectively address them?

Senior Customer Service Phone representatives often encounter challenging situations such as handling escalated customer complaints, managing high call volumes, and meeting strict performance metrics. To address these challenges, it's important to develop strong problem-solving skills, maintain patience, and utilize active listening to understand and resolve customer issues efficiently. Collaborating closely with team members and supervisors can also provide additional support and resources, while continual training helps stay updated on best practices and company policies.

What does a senior customer service phone representative do?

A Senior Customer Service Phone Representative handles customer inquiries and issues over the phone with a higher level of expertise and responsibility than entry-level representatives. They assist with complex or escalated cases, provide guidance to junior team members, and ensure customers receive efficient and satisfactory solutions. Senior representatives may also help train new hires, monitor quality, and contribute to improving customer service processes.

What is the difference between Senior Customer Service Phone vs Customer Service Representative?

AspectSenior Customer Service PhoneCustomer Service Representative
CredentialsHigh school diploma, experience in customer service, possibly certifications in communication or CRM toolsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer support departments, remote or on-siteCall centers, retail, or office settings, often in similar environments
Employer & Industry UsageUsed across industries like retail, telecom, finance for experienced support rolesCommon entry-level or mid-level support role in similar industries
Search & Comparison IntentLooking for experienced roles with advanced responsibilitiesSeeking entry or mid-level customer support positions

Senior Customer Service Phone roles typically require more experience and may involve handling complex issues, mentoring, or escalations. Customer Service Representatives are often entry to mid-level roles focused on basic customer support. Both roles are vital in customer service operations but differ mainly in experience level and responsibilities.

What are the key skills and qualifications needed to thrive as a senior customer service phone representative, and why are they important?

To thrive as a Senior Customer Service Phone Representative, you need strong communication skills, problem-solving abilities, and several years of customer service experience, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and relevant certifications like Certified Customer Service Professional (CCSP) is valuable. Patience, resilience, and conflict resolution skills help you excel when handling escalated issues and supporting both customers and junior team members. These competencies are vital for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive company reputation.
What cities are hiring for Senior Customer Service Phone jobs? Cities with the most Senior Customer Service Phone job openings:
What are the most commonly searched types of Customer Service Phone jobs? The most popular types of Customer Service Phone jobs are:
What states have the most Senior Customer Service Phone jobs? States with the most job openings for Senior Customer Service Phone jobs include:
Senior Customer Service Phone jobs near you

Senior Customer Service Representative

Ellsworth

Menomonee Falls, WI • On-site

$19.25 - $26.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Sr. Customer Service Representative

What do a cell phone in your pocket, a spaceship, and an electric vehicle have in common?

Ellsworth Adhesives specs in materials for each of those products!

Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and an adhesive manufacturer, currently has a Sr. Customer Service Representative opportunity for our Specialty Chemical Distribution division at Ellsworth Adhesives. The right talent would be open to working on-site in Germantown, WI. Are you a problem solver who has a strong attention to detail when it comes to contract review? If so, this is the role for you!

You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes.

Responsibilities

  • Processes incoming requests via chat, phone, web, Customer Relationship Management System (CRM), and Electronic Data Interchange (EDI) for orders, quotes, product inquiries, expedites, & Return Material Authorizations (RMA's) proficiently without regular assistance.
  • Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates.
  • Follows detailed contract review/customer requirements/audit guidelines on order entry.
  • Executes customer sample requests and processes order updates and changes. Demonstrates subject matter expertise (SME) in many topics and be expected to contribute to training material/initiatives/topics or conduct training in the department.
  • Acts as escalation point for junior level associates in the department.
  • Handles complex customer inquiries/conflicts with no assistance.
  • Demonstrates subject matter expertise (SME) in many topics and is expected to contribute to training material/initiatives/topics or conduct training in the department.
  • Demonstrates an SME level in vendor, system and/or customer knowledge.

Perks & Benefits

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.

Qualifications

  • 5+ years of professional customer service experience.
  • High School diploma or equivalency required. Associate's degree preferred.
  • Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute.
  • Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.
  • Strong attention to detail, as well as polished communication/interpersonal skills, and strong organizational skills
  • Autonomously takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

#SCD #CustomerService

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply