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Senior Customer Service Phone Jobs (NOW HIRING)

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

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Senior Customer Service Phone information

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How much do senior customer service phone jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for senior customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are some common challenges faced by Senior Customer Service Phone representatives, and how can they effectively address them?

Senior Customer Service Phone representatives often encounter challenging situations such as handling escalated customer complaints, managing high call volumes, and meeting strict performance metrics. To address these challenges, it's important to develop strong problem-solving skills, maintain patience, and utilize active listening to understand and resolve customer issues efficiently. Collaborating closely with team members and supervisors can also provide additional support and resources, while continual training helps stay updated on best practices and company policies.

What does a Senior Customer Service Phone Representative do?

A Senior Customer Service Phone Representative handles customer inquiries and issues over the phone with a higher level of expertise and responsibility than entry-level representatives. They assist with complex or escalated cases, provide guidance to junior team members, and ensure customers receive efficient and satisfactory solutions. Senior representatives may also help train new hires, monitor quality, and contribute to improving customer service processes.

What is the difference between Senior Customer Service Phone vs Customer Service Representative?

AspectSenior Customer Service PhoneCustomer Service Representative
CredentialsHigh school diploma, experience in customer service, possibly certifications in communication or CRM toolsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer support departments, remote or on-siteCall centers, retail, or office settings, often in similar environments
Employer & Industry UsageUsed across industries like retail, telecom, finance for experienced support rolesCommon entry-level or mid-level support role in similar industries
Search & Comparison IntentLooking for experienced roles with advanced responsibilitiesSeeking entry or mid-level customer support positions

Senior Customer Service Phone roles typically require more experience and may involve handling complex issues, mentoring, or escalations. Customer Service Representatives are often entry to mid-level roles focused on basic customer support. Both roles are vital in customer service operations but differ mainly in experience level and responsibilities.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Phone Representative, and why are they important?

To thrive as a Senior Customer Service Phone Representative, you need strong communication skills, problem-solving abilities, and several years of customer service experience, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and relevant certifications like Certified Customer Service Professional (CCSP) is valuable. Patience, resilience, and conflict resolution skills help you excel when handling escalated issues and supporting both customers and junior team members. These competencies are vital for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive company reputation.
What cities are hiring for Senior Customer Service Phone jobs? Cities with the most Senior Customer Service Phone job openings:
What are the most commonly searched types of Customer Service Phone jobs? The most popular types of Customer Service Phone jobs are:
What states have the most Senior Customer Service Phone jobs? States with the most job openings for Senior Customer Service Phone jobs include:
Senior Customer Service Phone jobs near you
Sr. Customer Service Representative

Sr. Customer Service Representative

International Window

Corona, CA • On-site

$24 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.

About the Role

Premier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and architects. Handle detailed product inquiries, manage complex orders, resolve issues, and collaborate with sales, production, and shipping in a fast-paced environment.

Key Responsibilities

  • Provide accurate product info on configurations, sizes, glazing, finishes, energy ratings, and specs via phone, email, and portal.
  • Enter and update customer records, orders, and notes in CRM/ERP system accurately.
  • Maintain deep knowledge of vinyl/aluminum product lines, custom options.
  • Partner with Outside Sales to resolve concerns, complaints, change orders, and job-site issues quickly.
  • Coordinate with Production, and Shipping to track lead times, expedite orders, and ensure on-time delivery.
  • Manage escalations (warranties, substitutions, measurements), mentor juniors, and suggest process improvements.

Qualifications

  • 5+ years customer service / inside sales experience, and fenestration background.
  • Ability to build strong relationships with contractors, dealers, builders, and architects.
  • Strong prioritization and multitasking in a deadline-driven setting.
  • Positive, professional demeanor and solid work ethic.
  • Excellent verbal/written communication for explaining technical details.
  • Proficient in Microsoft Office, CRM/ERP (e.g., Salesforce, Epicor), and order systems.
  • Vinyl/aluminum window/door or fenestration experience a significant plus.

Required Skills

  • Accurate data entry & 10-key.
  • Strong math for pricing, square footage, and estimates.
  • Tape measurement reading and plan/spec interpretation.
  • Proven customer service in project-driven environments.
  • Quick learner in changing manufacturing settings.
  • Exceptional attention to detail.

Company Description

International Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 + years and we continue to grow.