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Senior Customer Service Phone Jobs (NOW HIRING)

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Buford, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Jefferson, GA

$17.75 - $24.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

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Senior Customer Service Phone information

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How much do senior customer service phone jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for senior customer service phone in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior customer service phone representatives, and how can they effectively address them?

Senior Customer Service Phone representatives often encounter challenging situations such as handling escalated customer complaints, managing high call volumes, and meeting strict performance metrics. To address these challenges, it's important to develop strong problem-solving skills, maintain patience, and utilize active listening to understand and resolve customer issues efficiently. Collaborating closely with team members and supervisors can also provide additional support and resources, while continual training helps stay updated on best practices and company policies.

What does a senior customer service phone representative do?

A Senior Customer Service Phone Representative handles customer inquiries and issues over the phone with a higher level of expertise and responsibility than entry-level representatives. They assist with complex or escalated cases, provide guidance to junior team members, and ensure customers receive efficient and satisfactory solutions. Senior representatives may also help train new hires, monitor quality, and contribute to improving customer service processes.

What is the difference between Senior Customer Service Phone vs Customer Service Representative?

AspectSenior Customer Service PhoneCustomer Service Representative
CredentialsHigh school diploma, experience in customer service, possibly certifications in communication or CRM toolsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer support departments, remote or on-siteCall centers, retail, or office settings, often in similar environments
Employer & Industry UsageUsed across industries like retail, telecom, finance for experienced support rolesCommon entry-level or mid-level support role in similar industries
Search & Comparison IntentLooking for experienced roles with advanced responsibilitiesSeeking entry or mid-level customer support positions

Senior Customer Service Phone roles typically require more experience and may involve handling complex issues, mentoring, or escalations. Customer Service Representatives are often entry to mid-level roles focused on basic customer support. Both roles are vital in customer service operations but differ mainly in experience level and responsibilities.

What are the key skills and qualifications needed to thrive as a senior customer service phone representative, and why are they important?

To thrive as a Senior Customer Service Phone Representative, you need strong communication skills, problem-solving abilities, and several years of customer service experience, often with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and relevant certifications like Certified Customer Service Professional (CCSP) is valuable. Patience, resilience, and conflict resolution skills help you excel when handling escalated issues and supporting both customers and junior team members. These competencies are vital for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive company reputation.
What cities are hiring for Senior Customer Service Phone jobs? Cities with the most Senior Customer Service Phone job openings:
What are the most commonly searched types of Customer Service Phone jobs? The most popular types of Customer Service Phone jobs are:
What states have the most Senior Customer Service Phone jobs? States with the most job openings for Senior Customer Service Phone jobs include:
Senior Customer Service Phone jobs near you

Senior Customer Service Representative

Schneider

Green Bay, WI • On-site

$18.75 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Schneider National rating

7.7

Company rating: 7.7 out of 10

Based on 102 frontline employees who took The Breakroom Quiz

107th of 360 rated logistics

Job description

Senior Customer Service Representative
Work model:On-Site
Location:Green Bay, WI, USA
Shift:First shift
Job level:Individual Contributor
Schedule:Full time; Monday - Friday 7:00 a.m. - 4:00 p.m.
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Job overview:

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Responsibilities:

  • Monitor customer freight and proactively identify potential issues to improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
  • Collaborate with leaders, teams, and customers.
  • Maintain and develop customer relationships.

Skills and qualifications:

  • Have a high school diploma or GED.
  • 1 to 2 years of customer service experience preferred.
  • Ability to manage multiple priorities.

  • Strong written and oral communication skills.

Pay and benefits:

  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Job ID: 262003

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