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Overnight Guest Service Agent Jobs (NOW HIRING)

Kimpton

Overnight Guest Service Agent

Philadelphia, PA · On-site

$15.25 - $19.25/hr

What You'll Do The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests ...

BANDANA

Overnight Guest Agent

College Point, NY · On-site

$23.50/hr

Guest Services Agent is responsible for performing a variety of guest service activities in an ... Overnight Guest Services Agent will normally cover frond desk from 11pm until 7am but flexibility ...

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How much do overnight guest service agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for overnight guest service agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an overnight guest service agent?

Overnight Guest Service Agents are hospitality professionals responsible for assisting guests and managing front desk operations during the nighttime hours at hotels or similar establishments. Their duties typically include checking guests in and out, addressing guest requests or issues, handling reservations, and ensuring the safety and security of the property overnight. They also may reconcile daily accounts and prepare reports for management. Excellent communication, customer service, and problem-solving skills are essential in this role, as agents often work with limited supervision. Overnight shifts usually require flexibility and the ability to stay alert throughout the night.

What are some unique challenges faced by overnight guest service agents, and how can they be managed effectively?

Overnight Guest Service Agents often work with limited staffing and must handle guest needs independently, including late check-ins, emergencies, and security concerns. They are also responsible for overnight auditing tasks and preparing for the next day's operations. To manage these challenges, strong problem-solving skills, the ability to stay calm under pressure, and effective communication with both guests and daytime staff are essential. Building a routine and staying organized can help ensure a smooth shift and seamless handover to the morning team.

What are the key skills and qualifications needed to thrive as an overnight guest service agent, and why are they important?

To thrive as an Overnight Guest Service Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial for ensuring guest satisfaction, resolving issues efficiently, and maintaining smooth hotel operations during overnight hours.

What cities are hiring for Overnight Guest Service Agent jobs?

Cities with the most Overnight Guest Service Agent job openings:

What states have the most Overnight Guest Service Agent jobs?

States with the most job openings for Overnight Guest Service Agent jobs include:

Overnight Guest Service Agent jobs near you
Infographic showing various Overnight Guest Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Overnight Guest Service Agent

AKA Hotels+Hotel Residences

Manhattan, NY • On-site

$26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

AKA Sutton Place is hiring for a Full-Time Overnight Guest Services Agent!
AKA Sutton Place provides fully furnished serviced apartments perfect for extended stays in NYC.
The Overnight Guest Services Agent is our guests' and residents' first point of contact and manage all aspects of their stay in a friendly, service-oriented manner while maintaining privacy and confidentiality. Applicants with hotel experience and previous customer service experience are encouraged to apply.
Team Member Responsibilities:
  • Engage all residents with an upbeat can-do attitude.
  • Responsible for completing daily shift reports, and for accurate and timely information passed on to the next shift.
  • Coordinating resident/guest move-in and move-out materials
  • Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
  • Answering outside phone calls and directing to the appropriate department.
  • Call, confirm and customize all resident reservation requests to exceed residents' expectations during their stay
  • Maintains resident confidence by maintaining service levels; garnering "repeat" visits
  • Team Member should have intimate knowledge of surrounding area including but not limited to: restaurants, retail, arts, cultural activities, etc.
  • Ability to make decision in the absence of a manager
  • Other duties as assigned.

Desired Skills:
  • Demonstrated strong guest service skills with strong verbal and written communication abilities.
  • Demonstrated problem solving and decision making skills.
  • Demonstrated energetic, self-motivating and a "can do" positive attitude.
  • Proficiency in English (written and oral).
  • Proven strong background in Room Operations

Required Qualifications:
  • Ability to work an overnight shift including weekends and holidays.
  • Minimum of one to two years of Guest Service/Customer Service experience preferred.
  • High school degree or equivalent.
  • Meticulous attention to detail

Physical Requirements:
  • Must be able to lift up to 30 lbs.
  • Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.
AKA Hotels + Hotel Residences is a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we're always looking for Team Members ready to join our family. Grow with us!
AKA Sutton Place provides fully furnished serviced apartments perfect for extended stays in NYC. The property's beautifully designed luxury apartments are located in Manhattan's Sutton Place, a quiet, upscale neighborhood just steps from the commercial hub of Midtown and the city's most renowned medical centers, including Memorial Sloan Kettering, Hospital for Special Surgery, and New York-Presbyterian Hospital.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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