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Overnight Guest Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Night Auditor

Beavercreek, OH · On-site

$14 - $18.50/hr

The Residence Inn by Marriott Dayton Beavercreek is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent. About Us: Working at the ...

Commonwealth Hotels

Night Auditor

O Fallon, MO

$14 - $18.75/hr

Louis O'Fallon is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Full-Time Overnight Front Desk Clerk or Full-Time Overnight Front Office Agent. About Us: Working at the ...

Commonwealth Hotels

Night Auditor

Houston, TX

$14.25 - $19/hr

Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Night Auditor, Part-Time Overnight Guest Service Agent, Part-Time Overnight Front Desk Clerk or Part-Time Overnight Front ...

Commonwealth Hotels

Night Auditor

Greenwood, IN

$14.25 - $19/hr

Candlewood Suites Greenwood, Indiana is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent. About Us: Join the team at Candlewood ...

Commonwealth Hotels

Night Auidtor

Beavercreek, OH · On-site

$14 - $18.50/hr

Courtyard Dayton Beavercreek, Ohio is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent. Anticipated Schedule FRIDAY AND ...

Commonwealth Hotels

Night Auditor

Greenwood, IN · On-site

$13.75 - $18.25/hr

Candlewood Suites Greenwood, Indiana is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent. About Us: Join the team at Candlewood ...

Commonwealth Hotels

Night Auditor

Beavercreek, OH · On-site

$14 - $18.50/hr

Courtyard Dayton Beavercreek, Ohio is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent. Anticipated Schedule FRIDAY AND ...

Commonwealth Hotels

Night Auditor

O Fallon, MO · On-site

$14 - $18.75/hr

Louis O'Fallon is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Full-Time Overnight Front Desk Clerk or Full-Time Overnight Front Office Agent. About Us: Working at the ...

Commonwealth Hotels

Night Auditor

O Fallon, MO · On-site

$14 - $18.75/hr

Louis O'Fallon is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Full-Time Overnight Front Desk Clerk or Full-Time Overnight Front Office Agent. About Us: Working at the ...

Commonwealth Hotels

Night Auditor

Greenwood, IN · On-site

$14.25 - $19/hr

Candlewood Suites Greenwood, Indiana is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent. About Us: Join the team at Candlewood ...

Commonwealth Hotels

Night Auditor

Beavercreek, OH

$14 - $18.75/hr

Courtyard Dayton Beavercreek, Ohio is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent. Anticipated Schedule FRIDAY AND ...

Commonwealth Hotels

Night Auditor

Louisville, KY · On-site

$14.50 - $19.25/hr

The Full-Time Hotel Night Auditor, Full-Time Overnight Guest Service Agent, Full-Time Overnight Front Desk Agent, or Full-Time Overnight Front Desk Clerk allows you to be at the forefront of ...

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Overnight Guest Service Agent information

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$10

$16

$22

How much do overnight guest service agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for overnight guest service agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is an overnight guest service agent?

Overnight Guest Service Agents are hospitality professionals responsible for assisting guests and managing front desk operations during the nighttime hours at hotels or similar establishments. Their duties typically include checking guests in and out, addressing guest requests or issues, handling reservations, and ensuring the safety and security of the property overnight. They also may reconcile daily accounts and prepare reports for management. Excellent communication, customer service, and problem-solving skills are essential in this role, as agents often work with limited supervision. Overnight shifts usually require flexibility and the ability to stay alert throughout the night.

What are some unique challenges faced by overnight guest service agents, and how can they be managed effectively?

Overnight Guest Service Agents often work with limited staffing and must handle guest needs independently, including late check-ins, emergencies, and security concerns. They are also responsible for overnight auditing tasks and preparing for the next day's operations. To manage these challenges, strong problem-solving skills, the ability to stay calm under pressure, and effective communication with both guests and daytime staff are essential. Building a routine and staying organized can help ensure a smooth shift and seamless handover to the morning team.

What are the key skills and qualifications needed to thrive as an overnight guest service agent, and why are they important?

To thrive as an Overnight Guest Service Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial for ensuring guest satisfaction, resolving issues efficiently, and maintaining smooth hotel operations during overnight hours.

What cities are hiring for Overnight Guest Service Agent jobs?

Cities with the most Overnight Guest Service Agent job openings:

What states have the most Overnight Guest Service Agent jobs?

States with the most job openings for Overnight Guest Service Agent jobs include:

Overnight Guest Service Agent jobs near you
Infographic showing various Overnight Guest Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Overnight Guest Service Agent - Full Time

Kimpton Hotels

Huntington Beach, CA

$16 - $20/hr

Full-time

Re-posted 10 days ago

Kimpton Hotels & Restaurants rating

6.7

Company rating: 6.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

44th of 107 rated hotels

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:
  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Familiar with all fire and emergency procedures.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Verify credit limit report.
  • Monitor room availability throughout shift.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Able to communicate via telephone and/or radio with other departments.
What You Bring
  • Previous experience in a Front Desk or customer-facing role is helpful!
  • High school diploma or general education degree (GED) required.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Flexible schedule, able to work overnights, weekends and holidays.
  • Work well under pressure, taking care of many arrivals and departures within a short period of time.
  • Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful!

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

What Kimpton Hotels & Restaurants employees say

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