Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson ...
60 Afni Customer Service Agent Jobs Hiring Near You
Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson ...
Customer Service Representative
Tucson, AZ · On-site
$10/hr
Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson ...
Customer Service Representative
Tucson, AZ · On-site
$10/hr
Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson ...
New starting wage for Afni Tucson Customer Service Representatives $11.25 per hour + bonus opport...
Tucson, AZ · On-site
$15.25 - $20.50/hr
New starting wage for Afni Tucson Customer Service Representatives / $11.25 per hour + bonus opportunities! Join the Afni team and make a difference on the front lines of customer service! Afni ...
New starting wage for Afni Tucson Customer Service Representatives $11.25 per hour + bonus opport...
Tucson, AZ · On-site
$15.25 - $20.50/hr
New starting wage for Afni Tucson Customer Service Representatives / $11.25 per hour + bonus opportunities! Join the Afni team and make a difference on the front lines of customer service! Afni ...
Customer Service Agent
Marana, AZ · On-site
$17/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... You will deliver world-class customer service to inbound callers as well as utilize product ...
Customer Service Agent
Marana, AZ · On-site
$17/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... You will deliver world-class customer service to inbound callers as well as utilize product ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Customer Service Agent
Tucson, AZ · On-site
$17 - $17.50/hr
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Why start building your career at Afni? We believe in you and invest in your success! From the very ... This position is for wireless customer service, where you will handle inbound calls from customers ...
Afni Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Agent, and why are they important?
To thrive as a Customer Service Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is often required. Patience, active listening, and a positive attitude set standout agents apart in customer interactions. These skills and qualities enable agents to resolve issues efficiently, enhance customer satisfaction, and represent the company effectively.
What are the most common challenges Customer Service Agents face and how are they typically addressed?
Customer Service Agents often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated with product or service changes. Most organizations provide regular training, clear escalation procedures, and supportive team structures to help agents navigate these situations effectively. Additionally, companies may offer tools like knowledge bases and real-time chat support with supervisors to ensure agents feel empowered to resolve issues promptly. Building strong communication and problem-solving skills is key to thriving in this role.
What are customer service agents?
Customer service agents are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work via phone, email, chat, or in person, serving as the main point of contact between a company and its customers. Their goal is to ensure customer satisfaction and to help resolve problems efficiently, often following company policies and procedures. Customer service agents may also handle returns, process orders, and escalate complex issues to supervisors when necessary.
What is the difference between Customer Service Agent vs Customer Support Specialist?
| Aspect | Customer Service Agent | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication | Similar credentials; may require technical or product-specific certifications |
| Work Environment | Call centers, retail, online support | Technical support centers, online chat, email support |
| Employer & Industry | Retail, telecom, hospitality, e-commerce | Tech companies, software firms, electronics |
| Common Search & Comparison | Customer Service Agent vs Customer Support Specialist |
Customer Service Agents primarily handle general inquiries and basic support across various industries, focusing on customer satisfaction. Customer Support Specialists often provide technical assistance and in-depth product support, usually in tech-related fields. While both roles require strong communication skills, Customer Support Specialists typically need more technical knowledge. The roles overlap in customer interaction but differ in complexity and technical focus.
Do workers at Afni get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
83% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
Does Afni pay people when they’re sick?
Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and March 2026.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and March 2026.
At Afni, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and March 2026.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and March 2026.
Is the health insurance from Afni affordable enough for their workers?
Most people say the health insurance costs are okay.
68% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and March 2026.
68% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and March 2026.
Do people get paid time off at Afni?
Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.
- 17% of people with changing schedules find out their shifts one week or less ahead of time.
- 67% of people with changing schedules find out their shifts two weeks ahead of time.
- 8% of people with changing schedules find out their shifts three weeks ahead of time.
- 8% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.
Do workers at Afni worry about hours?
Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
96% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
Do Afni workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it for Afni workers to change shifts?
Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to get time off at Afni?
Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
39% of people report it’s hard to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
Do Afni managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.
Do workers at Afni do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
82% of people report that they don’t do extra unpaid work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
82% of people report that they don’t do extra unpaid work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.
How easy is it to take sick days at Afni?
Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni feel treated with respect by their managers?
Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
81% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni get to take their breaks without interruption?
Most people get breaks without interruption.
94% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
94% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
Is it stressful to work at Afni?
Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and March 2026.
77% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni enjoy their jobs?
Only some people enjoy their job.
48% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and March 2026.
48% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people at Afni recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people get enough training when they start at Afni?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people get support to advance at Afni?
Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.
Do people think Afni’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and March 2026.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and March 2026.
Do workers feel well informed about how Afni is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Customer Service Agent jobs?
What are the most popular jobs at Afni?
What are the most popular categories at Afni?
$10/hr
Full-time
Medical, Dental, Vision, Retirement
Posted 27 days ago
Afni rating
6.8
Based on 36 frontline employees who took The Breakroom Quiz
20th of 71 rated call and contact centers
Job description
Company Description
We are a contact center company made of innovative thinkers and customer-focused teams.
We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations.
Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out.
In short, we make it happen, one contact at a time. It's not just what we do; it's who we are.
Job Description
Afni is a stable company in the contact center industry. We help millions of customers every year, and we are looking for people with experience in the customer service industry to join our Tucson team.
Our client's customers contact us over the phone. Afni Customer Service Representatives help customers with general customer service care like updating their account, answering questions, and helping them find the products and services that best fit their needs. Ready to get off your feet and join a team focused on developing their skills and talents? Then I encourage you to apply to be an Afni Customer Service Representative.
Starting pay is $10 per hour with opportunities to earn more with bonuses, employee referrals, and four merit reviews the first two years!
Afni team members also enjoy:
Award-winning training (We're ranked 36 on Training Magazine's Top 125)
Benefits like medical, dental, and vision
Tuition reimbursement with up to $3,000 for college expenses
401(k) retirement savings plan with company match program
Learn more and apply online at: AfniCareers.com/Tucson or stop by our center Monday-Friday, between 9am and 4pm, to meet with a member of our hiring team and start the process!
We're located at
5320 N. La Cholla Blvd, Tucson, AZ 85741 (River Rd & La Cholla)
Customer Service Representative
5451 East Williams Blvd. (South of Broadway, between Craycroft and Rosemont, behind the Comfort Inn and Suites)
Customer Service Representative
7810 East Escalante Rd. (Golf Links & Pantano)
Customer Sales Representative
Qualifications
High School Diploma or GED and 18 years old
About Afni
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
5,001 - 10,000 Employees
Headquarters location
Bloomington, IL, US
Year founded
1936