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IDEMIA

60 Idemia Customer Service Agent Jobs Hiring Near You

IDEMIA

Enrollment Agent I

Columbus, OH · On-site

$14.50 - $19.50/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Columbus, OH · On-site

$15 - $20/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Columbus, OH · On-site

$15 - $20/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Columbus, OH

$15 - $20/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I - National Mobile

Sacramento, CA · On-site

$17 - $22.50/hr

Enrollment Agent IDEMIA is the global leader in identity and security. Our mission is to create a ... Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ...

IDEMIA

Enrollment Agent I

Seattle, WA

$17.75 - $23.75/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Columbia, SC · On-site

$12.75 - $17/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Acworth, GA · On-site

$13.50 - $18/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Columbia, SC

$14.25 - $19.25/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Seattle, WA · On-site

$17.75 - $23.75/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Indianapolis, IN

$14 - $18.75/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Acworth, GA

$13.50 - $18/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Acworth, GA · On-site

$13.50 - $18/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Seattle, WA · On-site

$17.75 - $23.75/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Indianapolis, IN · On-site

$14 - $18.75/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Columbia, SC · On-site

$14.25 - $19.25/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Indianapolis, IN · On-site

$14 - $18.75/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Alexandria, VA · On-site

$16.50 - $22.25/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

IDEMIA

Enrollment Agent I

Alexandria, VA · On-site

$16.50 - $22.25/hr

Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our ... IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will ...

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IDEMIA Jobs Information

Do workers at IDEMIA get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.

Does IDEMIA pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and January 2026.

At IDEMIA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and January 2026.

Is the health insurance from IDEMIA affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at IDEMIA?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and January 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between February 2025 and September 2025.

Do workers at IDEMIA worry about hours?

Most people don’t worry about getting enough hours.
72% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and September 2025.

Do IDEMIA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it for IDEMIA workers to change shifts?

Some people find it hard to change shifts.
62% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at IDEMIA?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and October 2025.

Do IDEMIA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at IDEMIA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at IDEMIA?

Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at IDEMIA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at IDEMIA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at IDEMIA get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and January 2026.

Is it stressful to work at IDEMIA?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at IDEMIA enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and November 2025.

Do people at IDEMIA recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get enough training when they start at IDEMIA?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get support to advance at IDEMIA?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and October 2025.

Do people think IDEMIA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers feel well informed about how IDEMIA is doing?

Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and November 2025.

What other companies are hiring for Customer Service Agent jobs?

What are the most popular jobs at Idemia?

What are the most popular categories at Idemia?

Infographic showing various Customer Service Agent job openings at Idemia in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Enrollment Agent I

IDEMIA

Columbus, OH • On-site

$14.50 - $19.50/hr

Other

Re-posted 7 days ago

IDEMIA rating

6.8

Company rating: 6.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

204th of 244 rated software companies

Job description

Overview
IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.
Responsibilities
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, "people" person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
  • Provide superior customer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Track processing time for each applicant and ensure applicants are processed in appropriate order
  • Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
  • Identify win-win opportunities to provide more products and services to customers
  • Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
  • Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
  • Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
  • Perform Enrollment Center Sustainment responsibilities on a daily basis
  • Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
  • Represent the company and the programs that are supported in a professional and customer oriented manner
  • Support Customer Service Registration and Reservation activities as necessary
  • Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
  • Customer and Personal Service - Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Technology - Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
  • Clerical - Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
  • Monitoring - Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
  • Integrity - Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
  • Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
  • Occasional overnight travel as required. Should not exceed 25% of the time.
  • Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
  • General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
  • Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
  • The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Qualifications
  • Must be a US citizen
  • High school diploma or equivalent degree
  • Minimum one (1) year applicable experience
  • Proficiency in Microsoft Office Suite is required
  • Previous experience processing credentials is a plus
  • Previous sales experience preferred
  • Evening and weekend work may be required
  • Must be at least 18 years old
  • Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications

The US base hourly range for this position is $17.75- $24.13/hr + benefits. While candidates are not typically hired at or near the top of the range, all compensation decisions are based on the specific facts and circumstances of each hire. Final offers may vary depending on factors such as skills, qualifications, experience, and geographic location.
Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

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