Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts ... Collaborating with the partner's QA Departments to align on QA Metrics and goals, as well as agent ...
35 Neighborly Customer Service Agent Jobs Hiring Near You
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts ... Collaborating with the partner's QA Departments to align on QA Metrics and goals, as well as agent ...
Client Integrations Specialist
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Client Integrations Specialist
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Desktop Support Tech
Irving, TX · On-site
$19.50 - $24.75/hr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Desktop Support Tech
Irving, TX · On-site
$19.50 - $24.75/hr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sr. Product Manager, Local Listings & Reputation Management
Irving, TX · On-site
$121K - $160K/yr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sr. Product Manager, Local Listings & Reputation Management
Irving, TX · On-site
$121K - $160K/yr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
UX Lead
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
UX Lead
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Brand Marketing Manager
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Brand Marketing Manager
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Franchise Candidate Qualifier
Waco, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Franchise Candidate Qualifier
Waco, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Staff Accountant
Irving, TX · On-site
$52K - $69K/yr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Staff Accountant
Irving, TX · On-site
$52K - $69K/yr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sure Start Program Manager
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sure Start Program Manager
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Applications Developer
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Applications Developer
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Group Technology Success Manager
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Group Technology Success Manager
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Manager, Strategic Operations
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Manager, Strategic Operations
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sr. Manager, Quality Assurance
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sr. Manager, Quality Assurance
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Director, Paid Media
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Director, Paid Media
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Chief of Staff, Marketing
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Chief of Staff, Marketing
Irving, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sr. Technical Product Manager
Irving, TX · On-site
$160K - $185K/yr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Sr. Technical Product Manager
Irving, TX · On-site
$160K - $185K/yr
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
HR Operations Analyst
Waco, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
HR Operations Analyst
Waco, TX · On-site
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 ...
Talent Acquisition Partner
Irving, TX · On-site
Talent Acquisition Partner Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing ...
Talent Acquisition Partner
Irving, TX · On-site
Talent Acquisition Partner Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing ...
Glazier
Rumford, ME · On-site
$20.25 - $27.50/hr
As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the ...
Glazier
Rumford, ME · On-site
$20.25 - $27.50/hr
As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the ...
Neighborly Jobs Information
What is it like to work at Neighborly?
Neighborly is a company that values a culture of community and collaboration, prioritizing the well-being and growth of its employees and customers alike.
As a home services company, Neighborly operates through a network of franchisees and employees working together to provide a range of services, including home repairs, maintenance, and improvements, with a focus on customer satisfaction and quality workmanship. The company's mission is to help people take care of their homes and communities, and its employees work in a fast-paced, dynamic environment with opportunities for professional development and advancement.
Working at Neighborly may appeal to individuals who value a sense of community and are passionate about providing excellent customer service, as the company offers a supportive team environment and opportunities for growth and development in a rapidly evolving industry.
As a home services company, Neighborly operates through a network of franchisees and employees working together to provide a range of services, including home repairs, maintenance, and improvements, with a focus on customer satisfaction and quality workmanship. The company's mission is to help people take care of their homes and communities, and its employees work in a fast-paced, dynamic environment with opportunities for professional development and advancement.
Working at Neighborly may appeal to individuals who value a sense of community and are passionate about providing excellent customer service, as the company offers a supportive team environment and opportunities for growth and development in a rapidly evolving industry.
What other companies are hiring for Customer Service Agent jobs?
What are the most popular jobs at Neighborly?
What are the most popular categories at Neighborly?
Job description
Training and Quality Assurance Specialist
Are you looking for a place where you can bring your ambition?
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Training and Quality Assurance Specialist on the Neighborly Customer Solutions team, a typical day for you will include:
Bring your skills and be inspired to achieve success.
(Required qualifications)
Bring your goals and be enabled to reach them.
Brand:
NSS Neighborly Service Solutions
Are you looking for a place where you can bring your ambition?
Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Training and Quality Assurance Specialist on the Neighborly Customer Solutions team, a typical day for you will include:
- Ensuring that new call center agents have a clear understanding of the company's values and customer service standards, as well as brand procedures and system protocols.
- Staying updated on product and service offerings to provide accurate and up-to-date information during training sessions.
- Developing training modules focused on system and product knowledge, selling skills, customer handling techniques, and problem-solving skills, and deliver these to the call center vendor partners for constant training reinforcement.
- Monitoring the performance of call center agents through call monitoring, quality assurance scorecards, and others during the training period and beyond.
- Designing and developing materials, programs, curriculum, and course-level content to support online or on-site training that will facilitate structured course requirements through classroom and self-learning options.
- Collaborating with the partner's QA Departments to align on QA Metrics and goals, as well as agent QA performance.
Bring your skills and be inspired to achieve success.
(Required qualifications)
- Experience: Minimum 5 years of experience in developing and delivering training programs, preferably in a call center environment. Experience in home services, selling, and contact centers a plus.
- Skills:
- Strong skills in selling, customer service, presentation, facilitation, and training delivery.
- Ability to work independently and collaboratively, manage multiple projects, and complete the full training cycle.
- Proficiency in training methodologies (adult learning, instructional design), e-learning software, and technical writing.
- Excellent communication, analytical, and problem-solving skills
- Sense of humor.
- Education: Bachelor's degree in Training & Development, Instructional Design, Human Resources, or a related field (Master's degree preferred).
- Schedule / in-office requirements: MUST be able to work a hybrid schedule (3 days in Irving or Waco, TX office, 2 days remote).
Bring your goals and be enabled to reach them.
- Competitive Pay: Commensurate with experience
- Schedule: Full-time, Monday-Friday, 8 AM to 5 PM (local time)
- Benefits: Check out our benefits offerings here
- Financial Benefits: Equity and annual bonus opportunities
- Perks: Paid time off, Paid holidays, Recess breaks, wellness programs
Brand:
NSS Neighborly Service Solutions