ZipRecruiter

Log In

Afni
Afni

5 Afni Collection Jobs Hiring Near You

Afni

On-Site Subrogation Specialist

Bloomington, IL · On-site

$21/hr

Review claim files to evaluate collection potential and develop strategies for each recovery ... At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal ...

All JobsAfni Collection Jobs

Afni Jobs Information

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

Do workers at Afni get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Afni pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and March 2026.

At Afni, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
72% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Afni affordable enough for their workers?

Most people say the health insurance costs are okay.
68% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Afni?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 17% of people with changing schedules find out their shifts one week or less ahead of time.
  • 67% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

Do workers at Afni worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Afni workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Afni workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Afni?

Some people find it hard to get time off.
39% of people report it’s hard to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Afni managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers at Afni do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
82% of people report that they don’t do extra unpaid work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Afni?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni get to take their breaks without interruption?

Most people get breaks without interruption.
94% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Afni?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni enjoy their jobs?

Only some people enjoy their job.
48% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Afni recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Afni?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at Afni?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Afni’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how Afni is doing?

Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and March 2026.
What are the most popular job types at Afni?
    What are the most popular jobs at Afni?
    Infographic showing various Collection job openings at Afni in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.
    On-Site Payment Processing Specialist

    On-Site Payment Processing Specialist

    Afni

    Bloomington, IL • On-site

    $15.38 - $19.23/hr

    Full-time

    This job post has expired today. Applications are no longer accepted.

    Afni rating

    6.8

    Company rating: 6.8 out of 10

    Based on 36 frontline employees who took The Breakroom Quiz

    20th of 71 rated call and contact centers

    Job description

    Payment Processing Specialist

    Pay Range: $15.38/hour - $19.23/hour

    Position Purpose: The Payment Processing Specialist ensures the accurate and timely recording of incoming payments, transactional adjustments, and client remittances related to Recovery, Subrogation, and Bankruptcy accounts. Additionally, they manage the processing and scanning of incoming mail, correspondence, and documents for these departments, while also handling the preparation and mailing of operational letters, documents, and Bankruptcy Proofs of Claim. *Position is on-site in our Bloomington, IL office*

    Essential Functions and Responsibilities:

    • Process payments, inbound correspondence, and outgoing documentation by handling transactions, sorting and scanning mail, and mailing necessary documents using manual, automated, and system-driven methods for all divisions.
    • Follow controlled processes for the safekeeping of payments until recorded, deposited, and processed properly.
    • Understand and utilize all Afni and client software and computer equipment to accurately and efficiently track and record all activity related to consumer/client functions. Software includes, but is not limited to, Microsoft Office, Intelec, SubroAssist, Data Management systems, and division-specific applications.
    • Document accounts appropriately; adjust, note, and research account issues and problems as necessary.
    • Assist in processing daily balancing of batch payments and system reports.

    Why Afni?

    Because with us, you matter. At Afni, you are not simply an employee, you're part of our family.

    At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

    Minimum Job Requirements:

    • A high school diploma with some post high school training and zero to six months of relevant experience is preferred.
    • Previous clerical experience including accuracy in data entry, 10-key calculator, and PC skills are preferred.
    • Knowledge of internal guidelines in relation to the Fair Debit Collection Practices Act is preferred.
    • Ability to assist troubleshooting and organizing numerical, technical, or timeline information is required.
    • Strong verbal and written communication skills are required.
    • Strong organizational skills and the ability to pay attention to detail are required.
    • Ability to multi-task and work with shifting priorities is required.

    What Afni employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply