What does a customer service agent do?

Customer service agent interacts with and supports an organization's customers from a call center via telephone, email, or live chat. They provide information about a company's services, troubleshoot problems, and field customer complaints. In a CS role, your job is to deal with any customer questions that come your way. Because the range of duties can be so broad, many companies choose to build out specialized teams within their customer service department to quickly address specific issues.