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Virtual Customer Service Jobs (NOW HIRING)

ESC Virtual

Virtual Support Agent

$23K - $40K/yr

Virtual Support Agent Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents ... Providing excellent customer service by guiding and helping others with a friendly attitude * Using ...

MiCo2 Group LLC

Customer Service 3.0

Rocky Mount, NC · On-site

$12 - $15/hr

Join our fast-growing virtual customer support team! We're hiring Remote Customer Service Reps to handle phone-based support for top-tier clients. This roleis ideal for people who want flexible hours ...

Assist World

Customer Support & Virtual Assistant

$900 - $1.1K/wk

Customer Support & Virtual Assistant We are looking for a highly organised, technically confident, and people-focused Customer Support & Virtual Assistant to join a growing consulting business ...

MiCo2 Group LLC

Customer Service 3.0

$12 - $15/hr

Join our fast-growing virtual customer support team! We're hiring Remote Customer Service Reps to handle phone-based support for top-tier clients. This role is ideal for people who want flexible ...

Somewhere

Customer Support Rep (Remote)

$16.50 - $22.25/hr

They are dedicated to providing excellent service to their tenants and are looking for reliable professionals to support their operations. About the Role Our client is hiring a Virtual Customer ...

Inktel

FIFA (W2) CSR

Long Key, FL · On-site

$17/hr

This is a virtual customer support opportunity. Must also be able to establish a designated work ... service policies Maintain required product knowledge to deliver best in class service ...

Inktel

FIFA (W2) CSR

$17/hr

This is a virtual customer support opportunity. Must also be able to establish a designated work ... service policies Maintain required product knowledge to deliver best in class service ...

MCI Careers

Virtual Banker - Evenings

Savannah, GA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... The Evening Virtual Banker provides professional digital banking support to customers outside of ...

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How much do virtual customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for virtual customer service in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and CRM systems. Many employers also prefer prior experience in customer support and a reliable internet connection for remote work. Certifications in customer service or related fields can enhance your prospects.
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Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $35,332 per year, or $17 per hour.

Virtual Support Agent

Remote

ESC Virtual
See more jobs at ESC Virtualexternal

$23K - $40K/yr

Other

Re-posted 24 days ago

Job description

Virtual Support Agent

Join ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes. Levels of support include: coordinating roadside assistance for stranded motorists, assisting customers navigating tax company's websites, assisting individuals to schedule medical appointments just to name a few. ECS agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, then ECS is the place for you. With the appropriate computer setup, we can offer you flexible hours with 100% autonomy.

Full-time base pay for ECS agents is $10/hour for 40 hours or more per week. Part-time pay is $8/hour part-time for 25 - 39 hours per week (willingness to commit to 25 hours or more per week). ECS also includes bonuses and incentives based on hours worked. All hours/shifts are available 24 hours a day, 7 days a week including holidays. Earnings potential is $23,000 over $40,000 per year. The ECS family is expanding rapidly and we promote from within! If you are committed, reliable and offer great customer support. We are excited to offer you more growth opportunities as they become available. This is an independent contractor 1099 position. We need to hire 650 agents in the month of September.

**We will respond to you with a decision within two business days. Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don't see it in your inbox.

Responsibilities
  1. Participating in training and certification courses
  2. Providing excellent customer service by guiding and helping others with a friendly attitude
  3. Using your home computer to answer inbound phone calls, video calls, and/or live chats
  4. Committing to and following through on working a minimum of 25 hours per week
  5. Being accountable for hours you committed to work
Qualifications

Standard Requirements

  • Customer experience preferred but not required. Must have excellent communication skills and positive attitude
  • Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
  • Must demonstrate professionalism with excellent typing, communication and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to standard background check, drug test, technology check and voice assessment
  • Must be willing to work hard and strive for high customer satisfaction ratings
  • Must be articulate with excellent command of the English language
  • Must be 18 years old or older
  • Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
  • Access to smart phone for system verification required

Technical Requirements (READ CAREFULLY)

  • CPU Speed Dual-Core 2.8 GHz or better
  • Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB
  • Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs
  • Maximum Network Latency: 120 ms
  • Windows 10 (64bit) Operating System
  • Minimum RAM: 4 GB
  • Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem
  • Incompatible devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed

Apply