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Customer Service Professional Jobs in Virginia (NOW HIRING)

Million Air

Line Service Professional

Richmond, VA · On-site

$16.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

Is the customer #1 in you? Interested in a complete benefits package including medical, dental ... The Line Service Professional plays a vital role to our daily operations and will provide an elite ...

Sunrise Senior Living

Customer Service

Mclean, VA

$27.25/hr

Join Our Team as a Customer Service Professional at Sunrise Senior Living! At Sunrise Senior Living , we're more than just a senior living operator--we're a community dedicated to enriching the lives ...

Nwis

Field Service Professional

Springfield, VA

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... Nightwing is seeking to hire a cleared Field Service Professional to work at our Springfield ...

Nightwing

Field Service Professional

Springfield, VA · On-site

$77K - $163K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the ... Nightwing is seeking to hire a cleared Field Service Professional to work at our Springfield ...

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All JobsCustomer Service Professional JobsCustomer Service Professional Jobs in Virginia

Customer Service Professional information

See Virginia salary details

$10

$16

$25

How much do customer service professional jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service professional in Virginia is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What types of jobs fall under customer service?

Customer service jobs include roles such as customer service representatives, call center agents, support specialists, and client service managers. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools.

What is a customer service professional?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

How does a customer service professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What are the key skills and qualifications needed to thrive as a customer service professional?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.
More about Customer Service Professional jobs
What are the most commonly searched types of Customer Service jobs in Virginia? The most popular types of Customer Service jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Professional jobs? Cities in Virginia with the most Customer Service Professional job openings:
Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,029 per year, or $16.8 per hour.

Customer Service Professional (Weekend Work Required

AllTech Services

Sterling, VA

$15.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Client Services Professional

Full-Time Only
Weekend Work Required 8 am - 4 PM; Weekdays 10:30 AM - 7

PMSterling, VA | AllTech Services, Inc.

Voted Best Contractor to Work For in the Eastern Region – HVAC & Plumbing Magazine
Voted Best Workplace in Virginia – Inc. 5000

This Role Matters

At AllTech Services, the Client Services Professional is not just answering phones — you are the first impression, the voice of confidence, and the calm in the storm for homeowners facing urgent HVAC and Plumbing needs.

We are looking for professionals who bring energy, empathy, and ownership to every conversation. People who are naturally curious, ambitious about their growth, responsible in their commitments, and empathetic to the customer experience.

If you take pride in helping people, communicating clearly, and performing at a high level every day — this is where you build a career, not just take a job.

Why AllTech

We believe high performers deserve a workplace that invests in their success. Our leadership team is deeply committed to creating an environment where you feel supported, challenged, and appreciated.

We don’t just talk about growth — we actively build it into your career path.

Our culture is centered on CARE:

Curiosity – We ask questions, seek understanding, and pursue constant improvement.
Ambition – We push ourselves to be better today than we were yesterday.
Responsibility – We own outcomes and follow through on commitments.
Empathy – We treat customers and teammates the way we want to be treated.

What You’ll Do

Our Contact Center supports homeowners scheduling HVAC and Plumbing services. As a Client Services Professional, you set the tone for the entire customer experience.

You will:

  • Lead every interaction with professionalism and empathy

  • Guide customers through scheduling service with confidence and clarity

  • Communicate with compassion when customers are dealing with stressful home issues

  • Use industry-leading software systems to efficiently book appointments, including AI Tools

  • Educate customers on the value of our Maintenance Plans

  • Collaborate with team members to find solutions quickly

  • Take ownership of each call and follow through on commitments

  • Represent the AllTech standard of service in every interaction

We expect consistency, positivity, and a genuine desire to help people.

What It Takes to Succeed Here

High performers thrive in this role.

You will excel if you:

  • Demonstrate accountability and follow-through

  • Communicate clearly and confidently

  • Bring a positive, solutions-oriented mindset

  • Stay organized and manage time effectively

  • Show integrity in every interaction

  • Take initiative to learn and improve

  • Care deeply about delivering exceptional service

What We Offer

We invest heavily in our team because we expect excellence.

Compensation & Financial Benefits

  • Paid Weekly via Direct Deposit

  • Performance Bonus Programs

  • 401(k) with true 4% company match after one year (Traditional & Roth options)

  • Tuition Reimbursement opportunities

Time Off & Flexibility

  • 80 Hours Paid Time Off

  • 8 Paid Holidays including your Birthday and the Day After Thanksgiving

Health & Wellness

  • Aetna Medical Insurance (80% of premium paid by company)

  • Dental and Vision Coverage

  • $25,000 Company Paid Life & AD&D Insurance

  • Long-Term & Short-Term Disability Coverage

  • Employee Assistance Program

  • Free Mental Health Sessions

  • Preventative diagnostic testing covered

  • Chiropractic visits included

  • Office purks to make sure you thrive at work

The Opportunity

This is an opportunity to join one of the most respected HVAC and Plumbing companies in the region and build a meaningful career in a professional, growth-focused environment.

If you are ready to work hard, grow fast, and make a real impact, we want to meet you.

Apply today and become part of a team that believes performance and people matter equally.