How to become a customer service professional?

Also known as a Customer Service Representative, this career position might involve sales or sales support duties like answering customer questions, resolving problems, and processing orders. Most customer contact is likely to be by phone, email, or both. Strong communications skills are critical. Educational qualifications can range from a high school diploma to a college degree, depending on the industry and the complexity of your responsibilities. Demonstrate your sharp writing skills in the quality of your resume, application, and other pre-interview forms. Possessing transferrable skills such as language and presentation gained through prior work experience will help make you a stronger candidate.