ZipRecruiter

Log In

1

Customer Service Professional Jobs in Michigan (NOW HIRING)

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... service while assisting with mortgage servicing inquiries, account maintenance, and issue ... Handle a high volume of inbound and outbound phone calls with professionalism and empathy.

New

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... service while assisting with mortgage servicing inquiries, account maintenance, and issue ... Handle a high volume of inbound and outbound phone calls with professionalism and empathy.

New

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Benefits We offer a competitive benefits package designed to support your personal and professional ...

New

Customer Service

Be Seen First

Servicing - Customer Advocate

Royal Oak, MI · On-site

$16 - $22.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Meet or exceed quality, compliance, productivity, customer service, and collection performance ... Benefits We offer a competitive benefits package designed to support your personal and professional ...

New

Mr. Appliance

Appliance Service Professional

Bay City, MI · On-site

$50K - $80K/yr

  • PTO

Exceptional Customer Service: In this role, you are the face of the company. You get to show off ... Must have previous professional appliance repair service experience Benefits & Pay There is ...

Mr. Appliance

Appliance Service Professional

Clare, MI · On-site

$50K - $80K/yr

  • PTO

Exceptional Customer Service: In this role, you are the face of the company. You get to show off ... Must have previous professional appliance repair service experience Benefits & Pay There is ...

Mr. Appliance

Appliance Service Professional

Midland, MI · On-site

$50K - $80K/yr

  • PTO

Exceptional Customer Service: In this role, you are the face of the company. You get to show off ... Must have previous professional appliance repair service experience Benefits & Pay There is ...

next page

Showing results 1-20

All JobsCustomer Service Professional JobsCustomer Service Professional Jobs in Michigan

Customer Service Professional information

See Michigan salary details

$8

$14

$22

How much do customer service professional jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service professional in Michigan is $14.81, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Professional vs Customer Support Specialist?

AspectCustomer Service ProfessionalCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentCall centers, retail, officesTechnical support centers, online chat, call centers
Employer & IndustryRetail, hospitality, telecom, bankingIT, software, electronics, telecom
Common Search IntentCustomer service roles, customer interactionTechnical support, troubleshooting, product assistance

Customer Service Professionals focus on general customer interactions, inquiries, and service issues across various industries. Customer Support Specialists typically handle technical problems, troubleshooting, and product-specific questions, often requiring technical knowledge. Both roles involve assisting customers but differ in technical complexity and focus areas.

What types of jobs fall under customer service?

Customer service jobs include roles such as customer service representatives, call center agents, support specialists, and client service managers. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools.

What is a customer service professional?

Customer Service Professionals are individuals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They often work via phone, email, chat, or in person, aiming to ensure customer satisfaction and build positive relationships. Their role is crucial in maintaining a company's reputation and retaining customers by delivering effective and empathetic support.

How does a customer service professional typically collaborate with other departments to resolve complex customer issues?

Customer Service Professionals frequently work with departments such as technical support, billing, and sales to resolve customer concerns that require specialized knowledge. When a customer’s issue extends beyond standard procedures, clear communication and teamwork are crucial to ensure timely and accurate solutions. Professionals in this role often act as the liaison, relaying customer feedback and coordinating with colleagues to address root causes. This collaboration not only helps resolve individual cases but also contributes to improving products and services overall.

What are the key skills and qualifications needed to thrive as a customer service professional?

To thrive as a Customer Service Professional, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and ticketing platforms is often required. Patience, empathy, and adaptability help professionals excel in managing diverse customer needs and resolving conflicts. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the overall success of the organization.
More about Customer Service Professional jobs
What are the most commonly searched types of Customer Service jobs in Michigan? The most popular types of Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Customer Service Professional jobs? Cities in Michigan with the most Customer Service Professional job openings:
Customer Service Professional jobs near you
Infographic showing various Customer Service Professional job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $30,795 per year, or $14.8 per hour.

Servicing - Customer Care Specialist

Customer Service

Warren, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist